Customer Service Home Healthcare

DEREK M. JONES

Houston, TX Mobile Email

Results-oriented professional with a diverse background in customer service and logistics. Proven ability to adapt quickly to new environments and successfully tackle challenging situations. Demonstrated experience in taking on additional responsibilities during the COVID-19 pandemic, highlighting a strong work ethic and commitment to delivering results. Keen to obtain a warehouse position with the opportunity for growth and advancement, contributing significantly to the company.

KEY SKILLS

oInventory Management

oMulti-Tasking

oSafety Regulations

oOrder Picking & Packing

oForklift Operation

oAdaptability & Flexibility

oRF Scan Guns

oTeam Collaboration

oTime Management

oShipping & Receiving

oWindows & Microsoft Excel

oPhysical Stamina & Strength

oProblem-Solving

oCherry Picker Operations

EMPLOYMENT HISTORY

Home Healthcare and Uber (Both PT) – July 2022 to Present:

Maintained a commitment to serving the community by providing compassionate and reliable home healthcare services during a brief period away from traditional employment.

Began driving for Uber in January 2023, utilizing strong communication and navigational skills to provide reliable transportation services to customers.

Excited to continue leveraging my experience and skills in a dynamic fast-paced environment.

Office Depot Warehouse – Nov 2021 to July 2022:

Operated a forklift and selected products in the warehouse for delivery, fulfilling customer orders and contributing to the success of the warehouse operations.

Ensured timely and accurate delivery of products in a fast-paced environment, demonstrating strong attention to detail and efficiency.

Transitioned to a role in product stocking, utilizing my skills to maintain inventory levels and organize products for optimal display and accessibility.

Sar Pipes Staffing Service – Oct 2020 to Nov 2021:

Demonstrated dedication and work ethic during a 90-day probation period, which led to an offer for a long-term position within the company.

Proved my ability to adapt and multitask, balancing my work with Sar Pipes with part-time healthcare work.

Gained valuable experience and skills through my work with Sar Pipes, which included learning about the staffing industry.

Home Healthcare and Private Security Role (Both PT) – July 2020 to Oct 2020:

Returned to healthcare, working part-time, and utilizing my skills and knowledge of caregiving.

Balanced healthcare work with a security role for a private vendor.

Demonstrated a strong work ethic, managing two jobs simultaneously and adapting to demands.

Maintained a proactive approach to security, ensuring the safety of people and property.

Stayed up-to-date with the latest security protocols and best practices.

Remained flexible in both healthcare and security, navigating the uncertainties of the pandemic.

DoorDash and Instacart, Grocery and Food Deliveries – June 2017 to Feb 2019:

Grocery deliveries, in partnership with chain stores, to offer the convenience of ordering online.

Adapted to a difficult situation at home by taking on delivery requests, offering flexibility.

Demonstrated strong time-management skills, balancing caregiving responsibilities with the demands of DoorDash and Instacart, maintaining a positive and professional attitude.

Provided safe and timely deliveries for customers, following all health and safety protocols.

Home Healthcare – Apr 2016 to June 2017:

Transitioned to home healthcare to provide care for my mother, following triple bypass surgery.

Developed a passion for helping others and decided to take on additional clients.

Demonstrated strong caregiving skills, including assistance with daily living activities.

Built relationships with clients and families, fostering a positive and supportive atmosphere.

Continuously improved skills and knowledge of healthcare, participating in training programs.

Trend Printing, with Kroger, Aldi, Food Giant – Sept 2015 to Apr 2016:

Printing advertisements for grocery store chains including Kroger, Aldi, and Food Giant.

Responsible for picking up pallets of newspaper ads and running through the wrapping machine.

Demonstrated strong attention to detail, ensuring that the wrapping was done accurately, and the pallets were scanned into the system for accurate tracking and inventory management.

Continuously maintained high productivity levels and contributed to efficient operations.

Successfully balanced working part-time with Jones Group while pursuing this opportunity.

Jones Group Services, with New Albany Housing Authorities – Nov 2009 to Sept 2015:

Stripped and waxed all floors in apartments, ensuring a clean appearance.

Transitioned to private roles after the contract with New Albany housing authorities ended.

Developed customer service skills, ensuring client satisfaction through effective communication.

UPS – Aug 2007 to Nov 2009:

Proficiently unloaded incoming shipments from trucks onto a conveyor belt for processing.

Skilled in pulling orders using a cherry picker, accurately selecting items for international shipping.

Driving a sit-down forklift, following safety procedures, and maintaining an organized workspace.

Demonstrated a strong work ethic and willingness to learn new skills, quickly adapting to changes.

Consistently exceeded productivity targets, contributing to efficient warehouse operations.

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