Customer Service Rep/Clerical Assistant/Clerk

CHANDRA LEWIS

Houston, TX ***** 832-***-**** *********@*****.***

SUMMARY

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. SKILLS

Microsoft Office Suite

Report Generation

Meeting Support

Scheduling and calendar

management

File Management

Microsoft Office

Meeting Preparation

Staff Training

Calendar Management

Meeting Coordination

File Organization

Data Entry

EXPERIENCE

12/1990 to 03/2024 Clerical Assistant

Health and Human Service Commission Houston, Texas Utilized computer software programs to create reports, labels, forms. Verified accuracy of all paperwork prior to submission for processing. Prepared deposits according to established procedures. Assisted customers with inquiries and complaints in a professional manner.

Performed data entry tasks to update customer accounts records. Received and distributed incoming mail, messages and packages to appropriate individuals.

Organized physical files on an ongoing basis to ensure efficient retrieval times.

Answered phone calls and directed them to the appropriate personnel. Prepared documents such as letters, memos, agendas. Performed data entry tasks with accuracy and speed. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

EDUCATION AND TRAINING

06/1990 Associate of Applied Science: Administrative Assistance and Secretarial Science

Massey Business College Houston

03/1985 Data Entry

Houston Community College Houston, TX

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