Customer Service Representative, Accountant Clerk

Christine Attalla

*** * ******* ***, **** CA ****1

714-***-**** ********@*****.***

Summary of Qualifications

Aspiring Accounting and Bookkeeping with a passion for helping firms and organizations to respond to customer Needs with Friendly, Adaptable, Compassionate ways. Well organized with the ability to work in a fast-paced work environment. Work well with diverse individuals at work. Communication Skills

● Proficient in translating for instructors, classmates, and customers between English and Arabic

● Strong written and oral communication skills: In-person, phone, on-line platforms and emails

● Utilize active listening skills during Meetings and work setting Customer Service Skills

● Provide a warm and welcoming work environment for customers and co-workers

● Ability to work well as part of a team with managers, co-workers, vendors

● Assist customers in a friendly and knowledge manner when answering their questions

● Solve customer concerns and issues in a professional and compassionate manner Computer Skills

● Knowledgeable in QuickBooks, Cengage CNOW, Microsoft Office (Word, Power Point, Excel, Outlook) type 55 wpm.

● Experience wage garnishments and payroll software

● Utilize calendars to manage, organize and prioritize work duties

● Comfortably download and navigate desktop applications such as Zoom and Google Docs Education

North Orange Continuing Education Anaheim, CA

Bookkeeping Certificate; 05/2023 Relevant Coursework:

QuickBooks Fundamentals for Financial Office Applications

Payroll Fundamentals Bookkeepers

Accounting Principles Bookkeepers

Accounting Fundamentals Bookkeepers

Helwan University, Cairo, Egypt.

Bachelor's degree in commerce and business administrations Major Accounting 2010 Work Experience

Customer Service Representative

Orange Telecommunication Company, Cairo, Egypt 2007 – 2012 Handling and troubleshooting Customer Problems with Network, Answering General information Questions, explaining how to use the network Services. Administration Assistant at EPEC Petroleum Company Cairo, Egypt from 2012 -2014 Filing documents, Reply E-mails, Fax, phone calls and prepare schedules for traveling Welcoming visitors and Clients, Follow up with Client and Customers requests . Administrative Coordinator

Public works at City of Diamond Bar

June 2024- August 2024

Job responsibilities:

Active participation in office management, including handling general clerical tasks. Offer assistance to accounting department to provide mange invoices, payments, and receipts. Process invoices for Public Works.

Refer complex inquiries to appropriate staff and ensure follow up on unresolved Matters. Customer services related to Diamond Bar residence. Plan, organize, execute Administrative Assignments. Handle transactions, issue receipts and maintain transaction records. Accounting Clerk

LUX DOORS Corps.

2746 Vail Ave Suite #B, Commerce, CA 90040

November 2023 - May 2024

Job responsibilities:

Account Payable, Account Receivable

• QuickBooks Accounting knowledge.

• Daily General Ledger using QuickBooks.

• Obtain primary financial data for accounting records.

• Compute and record numerical data.

• Check the accuracy of business transactions.

• Perform data entry and administrative duties.

• Implement and monitor internal controls.

• Perform month-end closing processes.

• Make Invoices for Vendors and Collect Payments from Customers.

• Bank reconciliation for Checking and Credit accounts and Monthly ending reconciliation.

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