Head Cashier Customer Service

Katrina Vandling

Head cashier/lead looking to move up in management

Philadelphia, PA

I'm a top model employee who's worked my way from a cashier to a head cashier to a lead in less than a year. Was awarded employee of the month six times in 2 years as well as 15 paid awards always performing at the top of my abilities. Excelling well over expectations. Come highly recommend from customers employers and other associates. Looking to move up in my career in retail. I also have a background in many other things such as sales, house keeping, cleaning, food prep, customer service etc. I am a hard, dedicated, honest trustworthy, respectful, humble, accountable, reliable, working women, who is always looking to improve and learn new things. Authorized to work in the US for any employer

Work Experience

Head Cashier

The Home Depot-Philadelphia, PA

October 2022 to November 2024

I started as a cashier and was promoted to head cashier 10 months into working there. I was employee of the month y times in 2 years. I also received 3 raises for my hard work. As well as 15 homer awards which were all paid awards. I was number one in our store for getting credit cards. I was number one in accuracy and keeping shrink down and recoveries. I was known for keeping the store clean and organized, accurate speedy work. Kept theft down. Worked great in managing my cashiers. Had multiple surveys always expressing how fast courteous and friendly I was that my customer service was delightful and amazing. I also have also awards for having the most positive VOCs surveys about me. Cashier/Cook

Philly Pretzel Factory-Philadelphia, PA

June 2018 to November 2019

My job title was a cashier/baker/cook. I was always on time, staying longer and coming in on days off when needed. I was fast, friendly, accurate, engaged well with customers, followed directions well, worked at a fast pace and quickly learns how to progress on my own. I would go above and beyond to help the company as if it were my own.

Sales Consultant

Safety Net Wireless-Philadelphia, PA

March 2014 to November 2017

My job was to get customers free phones. I was a great people person was able to get people's attention real women to be interested in to getting a free phone. I was fast on my tablet. Always friendly works long hard hours even throughout my whole entire pregnancy at the time. Worked outside in the colds through all weather conditions carrying a heavy bag table and chairs despite being 9 months pregnant. Was super friendly got along with people great was top of my company and got the most sales every day out of all the people I worked with.

House Cleaner

self employeed-Philadelphia, PA

January 2007 to February 2017

I had my own business cleaning houses for over 10 years. I would clean residential commercial and business properties. Preparing people to move into new houses, clean out, weekly business or house cleanings. Garages and demos. As well as outdoor cleanings around the house, porch decks and yards. Deep cleaning to like cleaning whatever the customer needed. Fast, sufficient, affordable, decorative, friendly, reliable cleaning.

Housekeeper

The Inn at Jim Thorpe-Jim Thorpe, PA

June 2007 to April 2008

I was a housekeeper cleaning all the rooms at the hotel multiple times daily. Sweeping, vacuuming, scrubbing bathrooms,hot tubs, toilets, refrigerators, making beds, dusting, taking out trash, fixing things stocking closets and shelves with supplies. Heavy lifting, folding laundry, towels, sheets, etc. as well as rearranging and decorating rooms. I was always on time, was super fast and efficient at cleaning. Super friendly, reliable and fun to work with. Always a fast learner, takes directions well with no attitude, perfect attendance and respectful, and polite.

Cashier

Turkey Hill Minit Markets-Lansford, PA

June 2006 to April 2008

I was a cashier a Turkey Hill up until I have my first daughter. I would handle The cash register stocking shelves opening and closing the store cleaning, lottery, ordering merchandise, hiring and firing staff. Education

High school diploma

Lehighton Area High School - Lehighton, PA

September 2003 to June 2007

Skills

• Residential Cleaning

• Cooking

• Heavy Lifting

• Organizational Skills

• Laundry

• Food Preparation

• Cash Handling

• Retail Sales

• Cashiering

• Time Management

• Store Management Experience

• Cleaning Experience

• Food Service

• Shift Management

• Merchandising

• Coordinated team members

• Worked with cash registers, self checkout, money machines, glory machines etc

• Supervise a team of front ends associates in a high paced environment

• Worked on so check out machines pin pads and other electronic devices

• Evaluated and resolves customer issues and complaints

• Analyze daily financial reports kept invalid scans down

• Always made quota with credit cards

• Trained new associates with standard practices to meet corporate standards

• Manage large sums of money

• Contacted IT support and fix all necessary registers equipment and machines if needed

• Daily observations coaching and bravos for all associates

• Received multiple awards

• Employee of the month over six times in 2 years

• Handles all issues with customer service so check out lumber and pro services

• Kept stuff down and recorded recoveries

• Supported encouraged employees as well as demonstrated ways to improve

• Kept store decorated, clean and organized with updated and caps and displays

• Managed over 30 associates schedules breaks and lunches

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