Customer Service Data Entry

NICOLE SANDERS

*** * *** **, *********, Texas, **146, US • 469-***-**** • ***************@*****.*** Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Excellent analytical, interpersonal, and problem-solving abilities. MS Office

Schedule management

Dispatching procedures

Employee training

Familiar with RF systems

Customer service

Purchasing

Data entry

Organization

10-key typing

Dispatcher December, 2022-September 2024

T & W Tire-Lancaster, TX

Dispatching technicians to service and road calls

Billing, editing and requesting purchase orders for payment processing

Working with a B2B sales system

Inventory

Filing maintenance

Provide exceptional customer service to in person and over the phone customers

Dispatcher - January, 2019 to September, 2022

TK Elevator Dallas - Addison, TX

Trained new employees in various procedures and provided feedback on daily work performance to increase productivity and caller satisfaction. Monitoring elevators and providing assistance in emergency situations through the phone lines provided from the elevators. Taking inbound calls from customers all over the United States including Canada, to assist in getting servicing for elevators, escalators and automatic doors.

Making outbound calls to technicians to service elevators to provide exceptional customer service for elevators to run safe and stay up to code. Making outbound calls to technician supervisors for additional customer support if needed to resolve extended elevator issues Bakery Manager - August, 2005 to April, 2018

The Kroger Co - Richardson, TX

Examine products purchased for resale or received for storage to assess the condition of each product or item. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Enforce safety, health and security rules.

Keep record of purchases, sales, and requisitions. Estimate consumer demand and determine the types and amounts of goods to be sold. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specific level. Preform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Establish and implement policies, goals, objectives, and procedures for their department. Review inventory and sales records to prepare reports for management and budget departments. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Assign employees to specific duties.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Professional Summary

Skills

Work History

Assistant Accountant - June, 2002 to June, 2005

Charter Builders Ltd. - Irving, TX

Reconcile records of bank transactions.

Operate computers programmed with accounting software to record, store, and analyze information. Compare computer printouts to manually maintained journals to determine if they match. Preform general office duties, such as filling, answering telephones, and handling routine correspondence. Match order forms with invoices, and record the necessary information. Classify, record, and summarize numerical and financial data to compile and keep records using journals and ledgers or computers. Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Access computerized financial information to answer general questions as well as those related to specific accounts. Receive, record, and bank cash, checks and vouchers. Prepare purchase orders and expense reports.

Code documents according to company procedures.

Prepare and process payroll information.

Reconcile or note and report discrepancies found in records. Business - Bachelor of Arts - 2015

Ashford University - Chandler, AZ

High School - 2002

R. L. Turner High School - Carrollton, TX

Education

Contact this candidate