Information Technology Microsoft Office

CARLA A. PERONE

*** ********* **** **** ***: ***. 505.2216

Brick, NJ 08724 E-mail: ***********@*******.***

SUMMARY OF QUALIFICATIONS

Energetic and self motivated professional with experience in application support, database administration, programming/analysis, corporate training and sales. Strengths include excellent analytical and troubleshooting skills, highly effective interpersonal and communication skills, and quick problem-solving skills. Always ready to meet new challenges and expand knowledge. Looking for a position that utilizes my interpersonal and communication skills, as well as my technical/analytical skills, and offers the opportunity to help others succeed.

EDUCATION

Master of Science (MS), Mathematics / Management Science with Statistics concentration

University of Miami, Miami, FL

Awarded Teaching Assistantship

Bachelor of Science (B.S.), Mathematics

Montclair State University, Upper Montclair, NJ

Dean’s List, Honor’s Program, Outstanding Baccalaureate Award in Mathematics, Mathematics National Honor Society; Kappa Mu Epsilon

TECHNICAL PROFICIENCY

Software: Risk Analyzer web application; JDEdwards Enterprise One CRM; Infor M3 ERP;Planview; Docusign; Oracle 10g Enterprise Edition; IFS Applications 7.5; Microsoft SQL Server 2017; Raider’s Edge; Sharepoint; Microsoft Access; Sharepoint; iAS 9.0.2.0.1; Oracle Discoverer; Oracle Developer; Microsoft Office 2010; Crystal Reports; Clintrial Review Query Tool; SAS.

Tools: Adobe Acrobat Pro; SQL*Plus; SQL Station; Oracle Enterprise Manager 9.2.0.1; EZSQL; SQL Station; SQL Navigator; TOAD 11.6; LogiXML Studio and Server; Hummingbird Exceed; Leech FTP; Cute FTP; VMWare; PCAnywhere.

Operating Systems: Windows 10; Windows Server 2012; Sun Solaris 5.8; AIX 5.2L; Red Hat LINUX 7.0.

LANGUAGE SKILLS

Proficiency in Spanish

PROFESSIONAL EXPERIENCE

Ocean County Community College, Toms River, NJ 2024

Academic Advisor (temporary position)

Facilitate group advising for new students, including selection of degree program, loading and adjusting the academic plan, registration for the student’s first semester and overview of Transfer Services. communicates proactively with students throughout all phases of the student experience.

Assist students in exploring options, setting goals, and creating a plan to achieve desired outcomes; communicate proactively with students throughout all phases of the student experience.

Maintain working knowledge of services offered by College personnel and departments, and assist students in fully utilizing all the resources available to them at the College.

Verisk, Jersey City, NJ 2021 - 2022

Senior Product Analyst

Supported product manager in fulfilling responsibilities to maintain Risk Analyzer web application products and address customer needs.

Prepared regular updates for assigned products by analyzing new data in Excel and uploading to the Risk Analyzer application.

Managed/participated in system testing of all new enhancements and developments.

Validated new insurance data against older data and reported and researched any discrepancies found through evaluation.

Winston Benefits, Manasquan, NJ 2019 - 2020

Client Solutions Specialist

Implemented/maintained client business rules requirements for online open enrollment.

Configured client setup and internet portals.

Created inbound/outbound vendor files and specifications.

Managed/participated in system testing.

Coordinated new functionality in the benefits system with product development and developers.

Researched client inquiries regarding system and process issues.

Utilized SQL to query and analyze data for clients and assist in testing requirements.

K. Hovnanian, Matawan, NJ 2018

Business Systems Analyst

Assisted end users and supporting our JDEdwards EnterpriseOne CRM Sales Application as well as the Sales 1440 application by accurately and efficiently resolving Help Desk tickets.

Analyzed business needs and created specifications for any new system enhancements and/or changes to the exisitng business process and corresponding system modification.

Traveled to nation-wide implementations of JDEdwards EnterpriseOne CRM application and conducted training sessions in a classroom environment for our Sales Consultants on the software.

Supported the Sales Consultants nation-wide by visiting our communities and providing one-on-one training.

Configured and tested our TEST, TRAINING and PROD environments in support of all CRM implementations.

Systek, West Long Branch, NJ 2016 - 2018

Business Data Analyst

Performed studies and analyses of processes and existing tools; identified opportunities for improvement, and developed improvement strategies.

Prepared study and analysis reports, improvement plans, and process user guides.

Defined and captured relevant performance metrics for analysis and reporting purposes, and provided insight into operating performance for the purpose of making recommendations for improvements.

MISTRAS, Princeton Junction, NJ 2012 - 2014

Business Data Analyst

Performed troubleshooting of all IFS application errors/issues with quick and efficient analysis and correspondence with end users world-wide through the MISTRAS help desk.

Created new IFS users with appropriate security requirements.

Logged tickets on IFS support site and corresponded with IFS support if necessary for ticket resolution.

Trained and assisted end users with IFS functionality and navigation.

Created ad-hoc SQL reports to extract data from Oracle database when requested by users.

Ran and modified existing Crystal Reports.

Researched IFS CRM module and lead the analysis of tool with selected end users.

Acted as a liaison between MISTRAS and IFS (or IFS partner) - gathered requirements and communicated any requested changes and enhancements to our current IFS environment.

Tested and documented any patches applied to both our test and production IFS environments.

UNIVERSITY OF MIAMI, Miami, FL 2008 - 2011

Senior Database Analyst

Wrote SQL code and utilized LogiXML software tool to maintain and develop reporting solutions for the University’s Research Reporting System (RRS) Intranet site.

Responded to ad hoc reporting requests from the Vice Provost for Research and other University employees in order to support the Dean’s needs for ongoing planning and analysis related to all research performed at the University of Miami – extracted data from the Oracle 10g RRS database and utilized Excel to present and summarize data with pivot tables.

Developed scripts and automated processes to load data from various data sources into our RRS Oracle database.

Set up backup and recovery solutions for the Oracle production database and created new test database environment.

Assisted and trained end users on the Research Reporting System on an individual basis as well as in a group classroom environment.

OTHER

2001-2003

Studied at the National Personal Training Institute (including 500 hours of nutrition) and received my Certified Personal Trainer certification in 2007.

Successfully completed a graduate course at University of Miami in Advanced Nutrition and received a 4.0 in course.

Passed national exam and obtained my Certified Strength and Conditioning Specialist (CSCS) certification from the National Sports and Conditioning Association in 2008.

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