Customer Service Data Entry
Resume:
Toshiba Gilchrist
Florence, SC *****
****************@*****.***
Objectives
Enthusiastic and highly organized Insurance Processor with over 14 years of experience in efficiently managing end to end insurance loans processing operations. Detail-oriented and results driven. My outstanding and proving record makes me a valuable asset to a growing company. Seeking a fulltime or parttime position where I can further and develop experience while giving my best to an employer.
Authorized to work in the US for any employer.
Work Experience
Processing Specialist Remote
Olsten Staffing - Florence, SC
August 2022 to January 2023
• I worked at Assurant as an Insurance Processor for Cenlar remotely from Home. Accounts payable, invoices, and business to businesses.
• I have successfully processed over 50 insurance loans per month, resulting in error-free documentation, and on- time closing.
• Proficient in document verification, regulatory compliance and maintaining customer service.
• Possess excellent verbal and written communication skills to ensure a positive experience for borrowers.
• Provided service to client customers by entering incoming insurance documents on each separate loan.
• Also, ensured each document is entered to the correct loan and that all policy information meet client specifications.
• Ensured the insurance premiums out of the customer escrow accounts are paid and created insurance payments by releasing mass billing tapes or electronic data interchange remissions.
• Entered reinstatements and cancellations on customer accounts. Reviews, research and processes applicable reports and makes corrections as necessary.
• Made phone calls to the Agents/Insured validate or request missing information on the customer’s policy.
• Utilized correspondences, Special Projects via excel spreadsheets, Distributions of projects, Data Entry,
• Filing, and Customer Services. in-bound & out-bound calls for each client. Senior Processing Specialist
Assurant Specialty and Property - Florence, SC
February 2004 to January 2022
Phone: 843-***-****
• Provided service to client customers by entering incoming insurance documents on each separate loan.
• Ensured each document is entered to the correct loan and all policy information meets client specifications with 100% efficiency.
• Paid the insurance premiums out of the customer escrow accounts and create insurance payments by releasing mass billing tapes or electronic data interchange remissions.
• Entered reinstatements and cancellations on customer accounts. Reviewed, researched and processed applicable reports and makes corrections as necessary.
• Made phone calls to the Agents/Insured validate or request missing information on the customer’s policy.
• Utilized correspondences which included but not limited to Special Projects via excel spreadsheets, Distributions of projects, Data Entry, Filing, and Customer Services. in-bound & out-bound calls for each client.,
• Trained associates on different job functions, assisted the Team Leader and Manager with various tasks to help improve the morale of the team to meet client standard and make policy changes.
• Analyzed data from different reports, corrected processor errors that were made, and Toshiba Gilchrist
Florence, SC 29501
****************@*****.***
2
meet/exceed client expectations in both quality and productions.
• Verified, Researched, Validated and Processed each loan by the client's manual.
• Performed maintenance as necessary for policy changes, letters, notices, etc.
• Ensure all items are processed in a timely manner meeting deadlines and quality standards.
• Verified the policy contains acceptable coverage and disburse premium payments from the escrow account if required.
• Worked with dual systems interchangeably to fix errors in policy information and access account balances.
• Provided strong departmental leadership, problem-solving, organizational and communication skills.
• Explained financial responsibilities to individual customers and group insurance payers.
• Managed time to handle multiple demands and competing priorities. Education
Marion High School - Marion, SC
December 2014
High School Diploma
Virginia College
2015
Medical Coding and Billing Certificate
Skills
Microsoft Office Suites
Escrow
EDI
Databases
Customer Retention
Inbound/outbound Calls
Excellent customer service skills
References
Available upon request
Contact this candidate