Customer Service Human Resources

VICTORVILLE, ***** • **************@*****.*** • 760-***-****

SADE SIMS

Customer service

PROFESSIONAL SUMMARY

Customer service expert with 18 years of experience in caregiving, HR strategy, and team leadership, dedicated to enhancing employee engagement and workforce planning. Demonstrates a strong ability to foster collaborative work environments and improve team dynamics through innovative HR policies and strategies. Passionate about driving organizational growth and improving client satisfaction through effective communication and strategic planning.

EMPLOYMENT HISTORY

HUMAN RESOURCES MANAGER Jan 2024 - Present

Dream team staffing LLC.Remote

Oversee recruitment process.

Develop and implement HR strategies, aligning with company goals to drive workforce engagement.

Facilitate conflict resolution, fostering a collaborative work environment and improving team dynamics.

Analyze HR metrics to identify trends, enabling data-driven decisions for organizational growth.

Lead talent acquisition strategies, reducing time-to-hire by weeks. Implement innovative HR policies, boosting employee satisfaction scores substantially.

CAREGIVER/ COMPANION Mar 2006

IhssVictorville

Provided compassionate care and companionship to clients, ensuring their comfort and well-being while maintaining a safe living environment.

Meticulously managed medication schedules, personal hygiene tasks, and dietary needs, adapting to individual client requirements.

Coordinated with healthcare professionals and family members to implement personalized care plans, fostering a team approach to client support.

Improved clients' quality of life through engaging activities, emotional support, and assistance with daily tasks, promoting independence.

STORE MANAGER 2016 - Sep 2024

Majestic Beauty supplies LLC.Victorville

Led store operations, optimized inventory management, and implemented customer service strategies, resulting in substantial revenue growth and enhanced client satisfaction.

Pioneered new merchandising techniques and revamped store layout, driving increased foot traffic and boosting sales of high-margin products.

Fostered a team-oriented environment, mentoring staff and implementing training programs that significantly improved employee retention and performance.

Spearheaded customer service initiatives, transforming client interactions and fostering long-term loyalty, resulting in measurable increases in repeat business.

SKILLS

Customer service (Skillful), HR Strategy, Team Leadership, Employee Engagement, Workforce Planning, Guest Relations (Skillful), Conflict Resolution, Client Satisfaction, Organizational Growth, Team Dynamics.

EDUCATION

ASSOCIATE DEGREE

University of Phoenix-Arizona

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