Technical Support Customer Service
Resume:
Niasjah B
Avery
Customer Service/Technical
support and sales
Objective
Results-driven professional with a
combination of customer service,
technical support, and sales skills to
drive business growth and revenue.
Contact Information
Experience
Jan 2021- Aug 2021
IQOR
When I worked with IQOR in 2021 this was a Seasonal Remote position.
I worked in Benefit Focus, where I helped state workers, such as teachers, and other state workers enroll in their yearly benefits, I also got trained in claims as well
Oct 2021- Nov 2023
Concentric
While working for Concentric, I worked from home as Technical support.
at the time we were working with AT&T, I would troubleshoot routers or anything that would need to be fixed Such as MacBooks and iPhones
Apr 2024- Jul 2024
Foundever
Foundever was also a season position where I worked with Cox Communication, We handled the sales and billing
Education
Jan 2019 - Sep 2022
Caldwell community college
Skills Languages
English
Native. Diploma and
Registered Medical Assistant
**********@*****.***
500 N main st, Morganton, Nc 28655
, Charlotte, Nc
, Morganton, NC
Remote Medical Benefits
Reviewed benefit eligibility and determined coverage for insurance claims
•
Communicated with clients to explain benefits and resolve claim issues
•
Collaborated with healthcare providers to obtain necessary documentation for claims
•
, Morganton, NC
Remote Technical Support
Provided remote technical support to customers, resolving issues with software and hardware.
•
Demonstrated strong problem-solving skills and excellent customer service in remote technical support roles.
•
Performed system upgrades and software installations for remote users.
•
Remote Sales associate
Strong communication and negotiation skills demonstrated through interactions with customers.
•
Experience in building and maintaining relationships with clients to drive repeat business.
•
Skilled in creating and delivering compelling sales presentations to potential clients.
•
, Lenoir
Medical Assistant
• Time management
• Communication
• Organization
• Adaptability
• Attention to detail
• conflict resolution
• Active listening
• project management
interpersonal
communication
•
• team work
Contact this candidate