Human Resources

Dawn McCalley

**** **** ****** ***** 319-***-**** (cell)

Swisher, Iowa 52338

Professional Summary

Professional Human Resource Certified, PHR, SHRM-CP

** ***** ** * ***** Resource Generalist with management experience

Proven capabilities in personnel management, pay administration, benefits, and labor relations

Strong management philosophy creating superior human resource specialist training and service

PROFESSIONAL EXPERIENCE

University of Iowa – Patient Financial Services (PFS/PCD), Coralville, IA

Human Recourses Director Sept 2022 - present

Human Resources Manager Jan 2022 – Sep 2022

Serve as a strategic business partner and facilitate effective human resource operations for all divisions within Patient Financial Services (PFS), UI Health Care, serving 551 employees. Implement programs designed to provide a safe and inclusive work environment. Assures compliance with applicable laws, regulations, and policies. Enhances the operations of UI Health Care Human Resources with communicating/practicing by providing advice and support to all divisions of PFS management and employees. Collaborate with HR staff, Senior PFS Leadership, Senior HR Director, and other subject matter experts to interpret and apply human resource policies, labor contract (MERIT), laws, and practices along with developing creative solutions to business issues/challenges. HR lead on acquisitions. Active role in leading/participating in lean opportunities for (2) HR staff members and all divisions of PFS. Initiate, design, and conduct presentations tied to performance and human resources issues. Maintain adequate HR staffing to ensure all the divisions within PFS HR needs are met timely, efficiently, and effectively. Perform audits to assure completeness and accuracy of information. Provide guidance and oversight on HR transactions and HR metrics. Ensure planning, monitoring, and appraisal of employee performance by advising and training managers to coach, correct, and as necessary, discipline employees. Assure due process and consult with managers to bring resolution to difficult performance and behavior issues. Work closely with all the divisional Associate Directors and AVP in PFS to develop and implement strategies designed to enhance the strength and performance of the PFS workforce. Collaborate with all divisions of PFS leadership to address recruitment and time-to-hire issues which impact operations. Guide staff search committees regarding all aspects of the search process including advertising, active recruitment, interviewing, and selection decisions. Leader in improving department morale with enhancing the culture for a better work/personal life balance.

University of Iowa - Ophthalmology, Iowa City, IA May 2014 – Jan 2022

Human Resources Manager

Recruiting and maintaining a diverse workforce while welcoming all faculty and staff in the Department of Ophthalmology and Visual Sciences (Clinic, Research, IRL, Iowa Lions Eye Bank, Kidsight). Liaison between the department and Health Care Human Resources and make high-level independent decisions regarding Human Resource activities. All activities relating to: HR Transactions and Maintenance of Employee Information; Implementation and Compliance with Policies, Laws, and Regulations; Education/Training; Employee Relations/Investigations; Compensation; Strategic Planning; Leave Management; Performance Management; Supervision; Service Excellence.

Mount Mercy University, Cedar Rapids, IA Jul 2013 – May 2014

Director of Human Resources

Plans, organizes, and controls all activities of the department. Develops departmental goals and makes recommendations to Vice President of Administration for improvement of university policies, procedures and practices pertaining to Human Resources and Payroll matters. Works with leaders at all levels regarding employee relations, employment and recruitment, compensation, job descriptions, performance management, staff development, and employment policies. Responsible for University compliance with federal, state, and local laws pertaining to all Human Resources and Payroll matters.

UnityPoint Health (formally Iowa Health Systems of Iowa), Cedar Rapids, IA Mar 2012 – Jul 2013

Human Resources Manager

Supervise (2) Human Resource Assistants while providing generalist personnel management services for an organization that has clinics located throughout Iowa and Illinois. Duties include consultant, policy/regulation management, pay administration, worker compensation coordinator, Family Medical Leave/Short Term Disability Coordinator, performance management, employee relations, EEO, employee benefits, retirement, and HR project management.

VA Medical Center, Iowa City, IA May 2010 – Mar 2012

Lead Human Resources Specialist

Supervise (4) Human Resources Specialist and (2) Human Resource Assistants while providing generalist personnel management services for an assigned block of services/organizations. Each block contains a variety of professional, technical, administrative, skilled, or semi-skilled occupations. Duties include consultant, policy/regulation management, management advisory services, recruitment (hourly, salaried, and physician), external/internal placement, pay administration, performance management, labor management, employee relations, EEO, employee benefits, retirement, position management, strategic planning, and OWCP. Program Champion of the following: Visa’s, Education Debit Reduction Program, National/VISN System Redesign, Joint Commission.

VA Medical Center, Iowa City, IA Jan 2007 – May 2010

Human Resources Specialist (Team Lead for HR Specialist/Assistant)

Provide generalist personnel management services for an assigned block of services/organizations. Each block contains a variety of professional, technical, administrative, skilled, or semi-skilled occupations. Duties include consultant, policy/regulation management, management advisory services, recruitment, external/internal placement, pay administration, performance management, labor management, employee relations, EEO, employee benefits, retirement, position management, strategic planning, and OWCP. Program Champion of the following: Visa’s, Education Debit Reduction Program, National/VISN System Redesign, Joint Commission.

VA Medical Center, Iowa City, IA Oct 2005 – Jan 2007

Human Resources Assistant

Work with departments on staffing issues for internal/external placement that would include job analysis, classification, rating applicants, referrals, job offer, benefits, VA policies and procedures. Coordinator for Visa employees. Labor Relations that involve interpretation of contract, representation for medical center in union dealings, advise disciplinary action and follow thru. Understanding of governmental regulations and laws as they apply to personnel situations and advise managers on such. Counsel on benefits for current employees and prospective applicants such as health/life insurance, TSP, retirement, workman comp, and pay administration. Training medical center employees on personnel issues as needed.

City Carton Recycling Incorporated, Iowa City, IA Mar 2005- Oct 2005

Human Resource Director - 9 Facilities (Supervised 11 HR Staff Members)

Employee Relations/Legal Compliance.

Investigate employee issues with complete follow through, advising management on direction, and initiate discipline when necessary. Conduct performance reviews, salary reviews, and general personnel updates. Administer hiring, promotions, and terminations to fit organizational structure. Write new job descriptions as business demands change. Investigate all workman comp claims. Work with workman comp vendor to promote safe work environment. Investigated and represented company on unemployment hearings and appeals.

Compensation/Benefit Administration

Managed human resource issues and serves as resource for benefits, policies, procedures, and guidelines. Developed and implemented HR policies and procedures as well as train management on such. Process weekly payroll. Prepare monthly Manager Reports (turnover, workman comp comparisons, overtime, FMLA, COBRA, etc).

Cargill Inc. – Corn Milling Division, Cedar Rapids, IA Dec 1995 – Sept 2004

Human Resource Coordinator (Supervised 9 Staff Members)

Compensation/Benefit Administration.

Managed human resource issues and serves as resource for benefits, policies, procedures, and guidelines. Developed and implemented HR policies and procedures as well as train management on such. Liaison to three (3) health insurance companies. HRIS; Processed weekly facility payroll. Manage monthly / quarterly reports. Conducted annual pay review; coordinated and presented date to managers; led daily maintenance of pay increases for accuracy and on-time completion.

Employee Relations/Legal Compliance

Supervised union and non-exempt staff. Maintained a work environment where differences are respected and valued. Identify obstacles to maintaining a work environment where differences are valued and creating a format for overcoming such obstacles. Advised management on personnel issues for salaried and union employees. Investigated employee grievances and properly document resolution. Developed techniques for appropriate and effective discipline. Ensured legal and regulatory compliance issues by coordinating the completion of AAP’s and EEO inquiries. Assisted in the communication/education of EEO laws, policies, and regulations. Assist with development and implementation of EHS policies and procedures. Administered and interpreted union contract. Ensured OSHA standards.

Training / Development/ Recruitment

Provided proper career tools to employees to assist in career development. Identified areas of growth or improvement based upon an understanding of the employee. Selected, developed, and retained highly qualified candidates. Identification of succession plan and gap analysis.

EDUCATION

KIRKWOOD COMMUNITY COLLEGE Associate of Arts; Major – Accounting

MOUNT MERCY COLLEGE Bachelor of Science in Applied Business; Major

Business with concentration in Human Resources

COMMUNITY INVOLVEMENT

Girl Scouts of America Troop 2821 Leader 1995-1998, 2003 – 2005

Society of Human Resource Management (SHRM) – 2002 – Present (Local and National Chapters)

Prairie Volleyball Club, Vice-President - 2006-2009

Contact this candidate