Case Management Business Development
Resume:
Lourdes Pesante
**** *. **** *** **. North Lauderdale FL 33068
*******.**********@*****.***
Summary
A dynamic professional with over 20 years of combined experience in business development, job placement coordination, community outreach, case management, and social service programs. Proven expertise in tailoring client support based on individual needs, designing and implementing diverse training programs and workshops.
Recognized for an open-minded leadership style that fosters creative problem-solving and effective program management. Demonstrated ability to cultivate strong relationships with clients, colleagues, and community partners. Extensive experience in navigating multicultural environments, including managing communication challenges in international contexts.
Excel in providing comprehensive case management services, catering to diverse client profiles, including those facing significant barriers. Proficient in delivering targeted support services in alignment with program guidelines to address the unique needs of individuals and families. Approach all interactions with clients and staff with dedication, passion, and a sensitivity to cultural and socioeconomic nuances within the community. Equipped with advanced computer skills and fluent in both English and Spanish.
Skills
Business Development Program Management
Job Placement Coordination Creative Problem-Solving
Community Outreach Relationship Building
Case Management Computer Proficiency
Social Service Programs Cultural Sensitivity
Training and Workshop Development Socioeconomic Awareness
Work Experience
Workforce Development and Financial Coach March 2021 – Present
Hispanic Unity – Hollywood FL
Conducting in-depth assessments of clients' career goals, financial situations, and barriers to employment.
Designing and delivering customized workforce development plans, aligning with individual strengths and aspirations.
Offering guidance on resume building, interview preparation, and job search strategies, resulting in increased client employability and job placement rates.
Providing personalized financial coaching sessions, covering budgeting, debt management, savings, and investment strategies.
Developing and facilitating tailored workshops and training sessions on workforce readiness and financial literacy topics.
Job Developer / SFP Instructor November 2015 – 03/01/2023
Catholic Charities, Refugee Resettlement Programs - Miami, FL
As a dedicated member of the Catholic Charities Refugee Resettlement Programs team, I hold a dual role as a Job Developer and SFP (Strengthening Family Program) Instructor. In this capacity,
I have contributed significantly to the empowerment and integration of program participants. Key responsibilities and achievements include:
Facilitating seamless communication between employers and job seekers to discern specific job requirements, thus facilitating successful job placements.
Guiding clients through employment readiness and financial literacy programs, ensuring they are well-prepared for workplace success in their new environment.
Serving as an instructor for the Strengthening Family Program (SFP), where I impart essential parenting skills to program participants, following the SFP curriculum.
Actively engaging in community outreach initiatives to both recruit and educate potential participants about the transformative impact of the Strengthening Parenting Program (SFP) within the community.
My tenure at Catholic Charities has been marked by a steadfast commitment to facilitating the integration and self-sufficiency of program participants. Through personalized coaching, community engagement, and education, I have played an integral role in enhancing the lives of those navigating the challenges of resettlement.
Bankruptcy Credit Counselor April 2013 - July 2015
Advisory Credit Management Inc. - Tamarac, FL
Conducting comprehensive Bankruptcy Credit Counseling sessions, ensuring compliance with Bankruptcy Law regulations.
Providing crucial pre-filing credit counseling briefings and pre-discharge personal finance debtor education courses, ultimately contributing to clients' financial empowerment and well-being.
Maintaining consistently high-quality standards while building effective working relationships with clients.
Playing an instrumental role in achieving company organizational objectives through dedicated work and support.
Customer Service Specialist October 2011 - April 2013
Convergys - Tamarac, FL
In my capacity as a Customer Service Specialist at Convergys, I played a pivotal role in ensuring exceptional customer experiences. Key responsibilities and accomplishments in this role included:
Providing professional and effective customer service, delivering timely solutions to address customer inquiries and concerns.
Demonstrating expertise in client retention, sales techniques, and facilitating equipment upgrades to enhance customer satisfaction and loyalty.
Exhibiting proficiency in technical troubleshooting, resolving issues efficiently and contributing to seamless operations.
Showing a steadfast dedication to task completion and a passion for fulfilling job responsibilities, fostering a dynamic and productive work environment.
Education
Bachelor of Arts (B.A.) in Sociology
Catholic University of Puerto Rico - Ponce, PR
Certification – Human Resource and Financial Counselor
Florida Atlantic University - Boca Raton, FL
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