Human Resource Administrative Support

Randy Coates Jr.

Phone: 404-***-**** ~ Email: *************@*****.***

A forward-thinking and flexible individual with refined interpersonal and multitasking skills. Bringing outstanding knowledge of organizational procedures and ability to improve employee performance. Looking to join a progressive organization as a human resource specialist to provide administrative support and leadership knowledge.

PROFESSIONAL EXPERIENCES

Favorite Healthcare Staffing, Atlanta GA

Senior Recruiter 01/2022- 7/2023

Recruited licensed professional medical staff to work per diem and contract assignments throughout the state of Georgia.

Maintain 100 plus weekly shift count.

Coordinates and prepares personal assignment schedules for provider staff by utilizing scheduling system software.

Provided leadership and workflow coordination across the medical staffing team.

Served as back up to receptionist and professionally handling and or referring all incoming calls.

Develops processes to optimize workflow and ensure proper record completion.

Accepts and fill referrals from clinical and no clinical clients and services in an expedient manner.

Family First Life Insurance, Sandy Springs, GA

Hiring Manager 01/2018 – 12/2021

· Managed the day-to-day operating administrations of the organization.

· Recruited licensed and unlicensed insurance agent to sell mortgage protection, final expense, long-term care, Indexed Annuities, Indexed Universal Life, and retirement plans.

· Ensuring proper documentation and record keeping

· Prepared and maintained schedules of all agents.

· Provides leadership and workflow coordination.

· Conducted new hire training and developed employee procedures.

· Maintain awareness of proposed legislation and regulations and assists with analyzing the potential effects to the Company as well as operational and administrative changes to benefit plans and supporting documents. • Identify and create team operational procedures to ensure consistent and complete support in an efficient manner.

Tradesman International, Lithia Springs, GA

Part time Supervisor - Construction 03/2016-current

· Coordinated permitting and licensing activities.

· Created, monitored, and controlled schedules for all assigned projects.

· Developed and coach network construction manager team. Identified training gaps and create a career path for team members.

· Developed budgets for new opportunities.

· Ensured all jobs were maintained in a project tracking system with complete accuracy.

· Preserved knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process.

· Maintained quality service by understanding and enforcing organization standards.

· Management of external vendors necessary for timely completion and within budget

· Ordered and managed all material required for construction.

· Oversaw site construction, managed schedule, and resources on all projects.

· Planned construction details for indoor and outdoor various new and renovated commercial and residential properties.

· Scheduled and prioritized the workload of the network construction and external vendor resources within an assigned area.

· Supervised a team of Construction Managers in support of the assigned area of responsibility.

· Work with venue owners for approval of designs.

Capital Management, Buffalo, NY

Loan Processor Supervisor 06/2014- 03/2016

· Developed and set operating performance metrics and standards for speed, quality, and customer service.

· Managed and assisted applicants’ issues and complaints.

· Maintained Database for accurate client intel, which was used for reporting (Daily, Weekly, Monthly) outcomes.

· Recruitment, screening and selection of new call center team members

· Providing consultation and training to team members

· Identify problem solving situations and optimizing on resolving them positively.

· Supervised a call center team of 25 employees.

Empire Liquidators Buffalo, NY

Internet Warehouse Crew Leader 01/2010 - 06/2014

· Verified quantities and items being shipped via internet ordering database.

· Operated forklift, order picker and palletizer for warehouse production needs.

· Packed and labeled end-product according to company protocols and ensured that it is stored properly for shipping.

· Received, stored, and distributed goods within specific warehouse locations.

· Loaded and unloaded shipments.

· Coordinated material transfers.

· Signed off on receiving reports and other paperwork.

· Packed and unpacked orders when shipments were received.

· Measured, cut, and spooled wire materials utilizing band saws and production cutting machinery.

· Supervised a crew of 12-20 employees.

EDUCATION

Bachelor’s in Science in Business Administration (B.B.A.), Canisius College (2004)

Diploma, Bennett High School (1994)

CERTIFICATIONS

· OSHA-30 Certification

· OSHA- 10 Certification

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