Administrative Assistant Customer Service
Resume:
Deyon Fontenot-Carmon
Elton, LA *****
*************@*****.***
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Coushatta Fire Department-Elton, LA
December 2021 to Present
• Answer and transfer phone calls
• Take messages
• File paperwork
• Vouchers
• Time sheets
• Reports
Medical Receptionist
Digestive and Liver Disease Consultants-Houston, TX May 2021 to October 2021
• Register and schedule patients
• Answer phones
• Collect co payments, co insurance and deductibles.
• Bill medical insurance companies
• HIPAA
Patient Account Representative/Medical Receptionist Lake Charles Memorial Health System-Lake Charles, LA September 2020 to April 2021
• Scheduling
• Insurance verification
• Payment Posting
• Hippa
• Patient care
Administrative Assistant
Coushatta Tribe of Louisiana-Elton, LA
March 2017 to July 2020
My accomplishments are learning to work in an office environment, interactions with different people and professionalism. My duties were to answer multiple lines; transferring calls, scheduling, filing paper work, and run reports.
Customer Service Representative
Coushatta Casino Resort-Kinder, LA
November 2015 to March 2017
I’ve accomplished customer service skills and learning to work as a team. My position was to assist customers with their needs, while providing good customer service. Education
Certificate in Medical Office Assistant
Acadiana Area Career College - Lafayette, LA
September 2020 to November 2020
High School Diploma
Elton High School - Elton, LA, US
August 2010 to May 2014
Skills
• Administrative Support (6 years)
• Data Entry (6 years)
• Excel (6 years)
• Administrative Assistant (6 years)
• Filing (6 years)
• Outlook (6 years)
• Scheduling (3 years)
• Quickbooks (6 years)
• Receptionist (6 years)
• Microsoft Office (6 years)
• Word (6 years)
• MS Office (6 years)
• Guest Services (6 years)
• Personal Assistant Experience
• Insurance Verification (3 years)
• Medical Billing (3 years)
• Medical Terminology (3 years)
• HIPAA (3 years)
• Insurance Verification
• EMR Systems (3 years)
• Patient Care (3 years)
• Medical Receptionist (2 years)
• Medical Office Experience (3 years)
• Medical Scheduling (2 years)
• Medical Coding (2 years)
• Hospital Experience (3 years)
• Office Administration (6 years)
• ICD Coding (2 years)
• Phone Etiquette Full results: Highly Proficient Customer service fit
• Proficient March 2020 Measures the traits that are important for high-quality customer service. Full results: Proficient Work motivation
• Highly Proficient March 2021 Level of motivation and discipline applied toward work Full results: Highly Proficient Scheduling
• Proficient December 2020 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient Customer focus & orientation
• Proficient May 2021 Responding to customer situations with sensitivity Full results: Proficient Receptionist
• Highly Proficient March 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
• Personal assistant experience
• Front desk
• Medical terminology
• Customer service
• Hospital experience
• HIPAA
• EMR systems
• Medical coding
• Windows
• Cash register
• Guest services
• Hotel experience
• QuickBooks
• Google Docs
• ICD coding
• Documentation review
• Medical billing
• CPT coding
• Medical collection
• Clinic
• Anatomy knowledge
Certifications and Licenses
Medical Office Assistant
November 2020 to Present
AED Certification
BLS Certification
CPR Certification
Assessments
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
November 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Medical terminology — Proficient
November 2022
Understanding and using medical terminology
Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
November 2023
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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