Medical Billing High School
Resume:
JAMIE WATTS
Apt. ***
Myrtle Beach, SC 29579
***********@*****.***
OBJECTIVE
To utilize and maximize my educational and professional skills with opportunities for career enhancement and growth.
EDUCATION
Associates in Medical Billing Savannah River College
2005 – 2007
Diploma Linganore High School
1995 – 1999
EXPERIENCE
Account Expert T-Mobile, Augusta, GA
JANUARY 2022- CURRENT
Handled an average of 60 inbound calls per day, assisting customers with cell phone issues including troubleshooting, service activation, and billing inquiries, demonstrating empathy and providing solutions to maintain customer satisfaction. Meet sales quotas to increase profit. Assisted customers in upgrading plans, purchasing new devices, and understanding their service options. Documented customer interactions in the CRM system to ensure accurate record-keeping and follow-up. Participated in training to stay updated on new phone models, features and company roles.
Housekeeping Department Manger Interior Becoration, Frederick, MD
AUGUST 2016 – SEPTEMBER 2021
Created workflows and standard procedures for performance and deadlines in ways that comply with company's plans and vision. Increased client base by 75% in first 3 months of hire date. Organized client and employee schedules. Monitored client satisfaction and employee productivity to provide constructive feedback and coaching.
Server, Trainer
Applebee’s, Frederick MD - Lexington, SC
JANUARY 2007 – JUNE 2013
Provided excellent customer service by familiarizing guests with menu and daily specials, upselling when necessary. Promptly and accurately recording food and drink orders. Utilized cash management, cleaning and organizing skills. Responsible for training newly hired front of the house employees.
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