Health Care A Team
Resume:
DIANE JACKSON
Calumet City, Illinois 60409
Home: 708-***-**** **************@*****.***
OBECTIVE AND SUMMARY OF QUALIFICATIONS:
• To be an integral part of a fast-paced organization that will give me the opportunity to Use my leadership, enthusiasm, and 20+ years of experience mortgage/title skills to further my interest of the company.
• Qualifications encompass but are not limited to production, training, scheduling, and management.
• Initiative-taking with the ability to work independently or within a team.
• Energetic collaborator with an intense sense of accountability and a strong work ethic
• Excellent interpersonal and communications skills
• Exceptionally organized and resourceful
• Resolute and adaptable; learns new systems quickly. PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Franciscan Hospital; Patient Advocate;
• Setting up appointments: Helping patients schedule doctor visits and medical tests.
• Obtaining financial, legal, and social support: Helping patients access financial, legal, and social support.
• Working with insurance companies: Submitting insurance claims and other paperwork for the patient.
• Helping patients navigate the health care system: Assisting with screenings, diagnoses, treatments, and follow-ups.
• Communicating with health care providers: Speaking with doctors, nurses, and administrators on the patient’s behalf.
• Providing psychosocial support: Helping patients and their families cope with chronic, acute, or terminal illnesses.
Harvey Public Library (Contractor); February 2024 to August 2024
• Opened-up new library cards; assisted with library programs; answered phones; assisted patrons on computers, checking books in and out, making copies, printing, and scanning documents, sending emails, ordering books, booking the flex room, open-up the study room for patron and putting books on shelves. PNC Mortgage; June 2011 - November 2021; Senior Loan Processor (Retired)
• FHA, VA Streamline, Harp CD Home Equity Processes.
• Analyzed, verified submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete.
• Responsible for specialty segments or programs.
• Managed customer experience throughout the origination process.
• Ensure compliance with established policies and procedures.
• Partners with internal and/or external partners to route communications, documents, or other action items to complete transactions.
• Identifies and may resolve exceptions; escalates appropriately.
• Managed the review and processing of residential loan information of varying complexity, including loan applications and credit documents.
• Prepared and forwarded documents to appropriate parties.
• Verified all required borrower documents were collected and acceptable under the company’s policies and procedures. I ensured these documents were received.
• Provided responses and documentation for inquiries and ad hoc requests.
• Completed research and provided feedback on workflow and work received.
• Recommended and coached team members on best practices. May participate in projects and initiatives.
JP Morgan Chase; July 2005 - June 2011—Senior/Post Closer
• Reviewed and met all conditions.
• Figured out debt ratio income and approved loans and cleared titles.
• Verified information and input data into computer for potential borrowers.
• Prequalified applicants and pulled closing documents which involved extensive customer service.
• Managed the pipe-line reports and closed an average of 30-40 files per month. As a junior underwriter, I received credit files and made underwriter’s modifications.
• Audited mortgage loan documents for accuracy, completeness, and compliance with policies.
• Utilized a checklist and reviewed HUD 1 to make sure all the fees were accurate and correct.
• Processed disbursement sheets for the closings.
• Utilized various systems to ensure accurate information was reflected on the system and loan closing documents and paperwork.
• Worked closely with the closing team and did the wires for the closing to the title companies.
EDUCATION
Master’s Degree Notary License
Harlan High School in Chicago, Illinois
BUSINESS SKILLS
Microsoft Office applications, Genesis 2000, Windows 95, Uniform 98 and PowerPoint 98, E- Compass, Gold Track, Cim Gold Point, Word Perfect, Loan Quest, NTS System, Micro Word, Net Oxygen, and the Contour computer
Contact this candidate