Service Representative Customer
Resume:
DEBRA TRAVIS
Cincinnati, OH ***** 513-***-**** **********@*****.***
SUMMARY
Personable and dedicated Customer Service Representative with extensive experience in [Customer
Care] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport
with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships,
cultivating partnerships and growing businesses.
SKILLS
Report generation
Credit card payment processing
Report creation
Inbound and Outbound Calling
High-energy attitude
EXPERIENCE
04/2021 to 04/2021 Customer Service Representative
Aerotek: Recruiting And Staffing Cincinnati, OH
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Educated customers on special pricing opportunities and company
offerings.
Documented conversations with customers to track requests, problems
and solutions.
11/2019 to 12/2019 Customer Service Representative
Eversana Pharmaceuticals Cincinnati, OH
Assessed customer account information to determine current issues and
potential solutions.
Asked probing questions to determine service needs and accurately input
information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Documented conversations with customers to track requests, problems
and solutions.
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
07/2018 to 12/2018 Customer Service Representative
BCforward Staffing Indianapolis, IN
Educated customers on special pricing opportunities and company
offerings.
Documented conversations with customers to track requests, problems
and solutions.
Delivered service and support to each customer, paving way for future
business opportunities.
Upheld strict quality control policies and procedures during customer
interactions.
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
03/2017 to 03/2018 Customer Service Representative
Randstad Cincinnati, OH
Upheld strict quality control policies and procedures during customer
interactions.
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input
information into electronic systems.
Delivered service and support to each customer, paving way for future
business opportunities.
09/2016 to 02/2017 Customer Service Representative
Union Savings And Loan Association Cincinnati, OH
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Fielded customer complaints and queries, fast-tracking them for problem
resolution.
Documented conversations with customers to track requests, problems
and solutions.
Delivered service and support to each customer, paving way for future
business opportunities.
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
EDUCATION AND TRAINING
05/1982 Robert A. Taft Information Technology High School Cincinnati, OH
05/1982 Certificate: Culinary Arts
Queen City Vocational Center Cincinnati, OH
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