Accounts Payable Customer Service

Wallace Price, BBA

Winder, GA *****

*****.*******@*****.*** 404-***-****

TECHNICAL SKILLS: JDE, PeopleSoft, ORACLE, Workday, NetSuite, SAP, Coupa, ServiceNow, Quick Books, Kronos, Marks Systems, Banner, IHMS, MRI, Yardi

EDUCATION:

Bachelor’s Degree - Business Administration (BBA) - Management

Georgia Gwinnett College, Lawrenceville, Georgia.

10/2021 – 09/2024 Senior Accounts Payable Analyst Smurfit WestRock

Duluth/Georgia

Scrub all items that are to be potentially paid on the daily payment run for errors.

Prepare, batch check runs, wire transfers, Positive Pay, Supply Chain Finance, EFT and ACH transactions to WestRock’s customers and suppliers daily in JDEdwards.

Print and assemble in-house checks requiring special handling.

Ensure and confirm bank receipt of payment file transmissions.

Review bank systems and resolve positive pay exception items.

Setup and update vendor information in the ERP system.

Provide elite levels of customer service to ensure prompt and efficient resolution to internal and external inquiries.

Provide detailed disbursement information to Treasury for cash planning purposes.

Work and complete help desk and special request tickets in ServiceNow.

Review and maintain standardized process documentation on an annual basis, creating new documentation as required.

Use Coupa to find invoice copies for BOT fed vouchers with no attached invoice.

Compile daily packet of disbursements activity for secondary review.

Provide support for cash disbursements as requested by internal and external auditors.

Complete period-end activities which includes reconciliations and escheatment.

Support other teams and team members as required.

7/2019 – 10/2021 ERP Financial Service Center Analyst Georgia Tech

Atlanta/Georgia

Provide first line support to financial operation processes and systems for the institute.

Work in the Procurement que to resolve payment issues, statements and invoice entry.

Able to update established vendors based on requests from ServiceNow tickets.

Combine business insights/knowledge and data analysis results from Workday to develop actionable recommendations for internal/external requestors.

Multi school business unit accounts payable

Work in ServiceNow to complete request/tickets with full Procurement access which encompasses A/P, PO creation and closures, vendors and purchasing.

Helps users with guidance to policies, procedures, compliance information, system job aids and guides, and basic concepts of finance operations for the overall Finance Division including the General Ledger, Chart of Accounts, Budget Checking, Project Costing, Purchasing, Accounts Payable, Procurement Cards, and Vendor Profile Management.

Identify potential improvements to ServiceNow portal, work queues and escalation mapping.

Assist in review and communication of policy and process and system changes.

Identify daily call trend topics and additional knowledge articles content requirements.

Routinely participate in personal development in area of financial business operation and system use and capability.

Take calls from internal/external customers regarding problems within certain aspects of Procurement.

2/2019 – 7/2019 Escheatment Analyst -Contractor WestRock

Duluth/Georgia

Ensure and confirm bank receipt of payment files

Review bank systems and resolve positive pay exception items

Provide customer service to ensure prompt and efficient resolution to internal and external inquiries

Work and complete ServiceNow tickets related to Escheatment payments.

Review and maintain standardized process documentation on an annual basis, creating new documentation as required

Support the cash disbursements team as requested by all auditors.

Request W-9’s and other information to update vendor information in JD Edwards

Complete period-end activities for escheatment Payments.

Support other teams and team members as required.

Positively contribute to a fast paced, team-oriented environment Provide support for cash disbursements as requested by internal and external auditors.

Complete period-end activities for escheatment

Support other teams and team members as required

7/2018 – 2/2019 Senior Accounts Payable Specialist Rockhaven Homes

Atlanta/Georgia

Audit invoices: review approvals, back up, general ledger allocations, and amounts to be paid.

Code and classify all invoices.

Batch and enter invoices into accounting database.

Multi-site accounts payable environment (subdivisions).

Create Excel spreadsheet to import into the IHMS system for multiline invoices.

Review invoices for manual payments and forward to controller for approval.

Obtain signatures for accounts payable checks and disperse checks.

Reconcile vendor statements. Maintain vendor database and manage compliance issues.

PO creations for customers. Close PO's and duplicates.

Setup and update vendor information in the ERP system.

Reconcile company Purchase Card statements.

1 of 2 persons with access to add/update vendors to the billing site.

Assemble back up materials for audits.

Assists in maintaining General Ledger.

Assists with reconciling Bank Accounts and Credit Card Statements.

Review balance sheet accounts for input accuracy and prepare monthly reports and journal entries, as needed.

Prepare annual 1099’s

Prepare, research and pay Property Taxes

Assists with the annual budget and audit process

Deposit and cash reports

Full cycle Accounts Receivables, including preparation of monthly invoices and maintain customer records.

1/2017 – 7/2018 Staff Accountant Rocklyn Homes

Duluth/Georgia

•Assist in preparing consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from departments.

•Full cycle Accounts Payable including cutting checks.

•Multi-site accounts payable environment (subdivisions)

•Process lien waivers and vendor insurance.

•Reconciling monthly credit card and bank statements from all banks.

•Process draws from banks as process advances on homes.

•Analyzes information and options by developing spreadsheet reports; verifying information.

•Prepares general ledger entries by maintaining records and files; reconciling accounts.

•Prepares payments by accruing expenses; assigning account numbers; requesting disbursements; reconciling accounts through Mark Systems and IHMS.

•Provides accounting support for acquisitions by reviewing financial information; converting data to general ledger system; obtaining supplementary information for preparing financial statements.

•Protects organization's value by keeping all information confidential.

4/2016 – 12/2016 Staff Accountant Cor-Tech International

Sandy Springs/Georgia

Create Excel spreadsheet for all deposits daily to be sent to posting company (Pivot Tables & V-lookups).

Ensure coding of vendor invoices and 2 way matching.

Enter invoices, assist in the timely and accurate payment of vendors through SAP

Interfacing with our project management system in clearing PO’s and invoicing clients

Accounts Receivable using Quickbooks.

Direct verbal and written communication with vendors and clients

Maintain all accounts receivables to ensure suppliers remain within the payment terms

Onboarding/ Setup W-9 in supplier maintenance for new suppliers

Interact with Account & Project Management teams to ensure timely and accurate billing

Resolution of vendor inquiries

Reconcile company Purchase Card statements monthly.

4/2008 – 3/2016 Supervising Senior Accounts Payable Associate ARRIS

Suwanee/Georgia

Supervised staff of 12 new Accounts Payable clerks.

Sat in group interviews to hire new employees and gave my recommendations.

Trained new employees on both PeopleSoft and Oracle systems.

Reconciled invoices that fell into match exceptions.

Setup and update vendor information in the ERP system.

General Ledger account reconciliation.

PO creations from internal/external customers. Close PO's and duplicates.

Direct and Indirect PO’s.

2 and 3 way matching.

Verified EDI invoices were accurately transferred into Oracle for payments.

Process payroll, garnishments, and check request for special payment.

Purchase Order entries & Code non-purchase order invoices for entry.

Process employee garnishments for payroll.

Process corporate tax invoices.

Prepare & enter journal entries.

Process/reconcile company Purchase Card statements and send out late notices via email to employees.

Audit & process employee expense reports.

Enter invoices & process wire payments using the ERP system.

Process data loaders for invoices with multiple lines of distribution.

Accrue month end invoices over $500.00.

Set up new vendors and 1099’s for tax purposes.

Reconcile vendor statements, ensure payments, follow up &resolve discrepancies.

Match invoice, packing slips & receiving documents to prepare invoice for payment.

2/2005 – 3/2008 Human Resources Coordinator – Contrator The Matrix Agency

Atlanta/Georgia

Administered new hire orientations. Provided coaching for new employees, in person or via teleconference, on HR systems, new hire paperwork, and company information.

Performed candidate referencing, credit/criminal background checks, and facilitate drug testing for all level employees via Kroll/HireRight.

Articulated corporate policies and procedures to employees seeking clarification regarding, payroll, disability, terminations, leaves of absence, COBRA coverage issues, and other plans.

Performed administration functions pertaining to company benefits programs.

Entered new hires, transfers, promotions into PeopleSoft system.

Facilitated monthly and quarterly audits to ensure accuracy of data entered into PeopleSoft System.

Used PeopleSoft Query Manager to generate ad-hoc reports.

Assisted in managing employment concerns, inquiries and issues from employees by gathering information, conducting interviews, determining a course of action, and ensuring follow up with management.

Ensured compliance by monitoring and updating I-9 forms electronically through LawLogix.

Assisted in the hiring process by reviewing applicant resumes, scheduling interviews and coordinating candidate travel.

Managed data entry into Open Hire applicant tracking system.

Created and managed correspondence to candidate pool.

Coordinated receipt and distribution of employee service awards.

Responsible for Charitable Contribution program and Employee Star Award program.

Administered and troubleshoot TrackStar timekeeping system.

As needed, participated in HR or company-wide projects.

Planned and facilitated company events.

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