Customer Service Human Resources
Resume:
Kimetra McCray
Apt ***
Mount Vernon, NY 10552
E: **********@*****.***
Experience
Package Handler FedEx
Elmsford, Ny
Sorts packages and stacks them on pallets
Adheres to all warehouse safety guidelines
Reports any issues to the warehouse manager
Loads and unloads packages at the warehouse
Makes sure all packages are properly packed and loaded
Follows written and verbal instructions from the warehouse manager
2021-2022
Workforce Management Specialist MGM Resorts
Yonkers, NY
Addresses recurring issues by recommending solutions
Works closely with Human Resources to ensure staff optimization
Maintain employee records
forecasting, scheduling, staffing and making adjustments in real time
Kronos, ADP, Monday
2019- 2021
Human Resource Manager/Sales Support Specialist Key Digital Systems
Mount Vernon,NY
Bridging management and employee relations by addressing demands, grievances or other issues
Administering Benefits
Enforcing company policies and practices
Hiring and interviewing staff
Onboarding and Exiting experience
Leads and directs the routine functions of the Human Resources department
Initiated and maintained the Amazon Seller Central account
Implemented the NARF program with Amazon for Mexico
Tends to all vendors/customers requests and needs, via email/phone
Supports the Regional Sales Managers
Assist the VP of Sales with special projects
Oversees order entries done by customer service
Back up for Tech support, Shipping, RMA’s, Customer Service and Sales
2018-2019
Operations/Project Manager Progressive Products LLC
Rye Brook, NY
Order, receive and count Products for the organization
Collect on past due accounts
Routinely do physical checks at the warehouse/ Monitor warehouse transactions
Track inventory maintenance and control equipment flow
Act as a liaison between the warehouse and customer service
Build and assemble products in stock
Created 4 standard operating procedures for new hires on Customer Service, Inventory Reconciliation, Receiving Items and Product knowledge
Set training standards and operating procedures to improve quality, productivity and efficiency
2017-2018
Billing Coordinator Premier Home Health Care
White Plains, NY
Review billing edits for accuracy and contact branches with questions/concerns
Research billing discrepancies and re-bill accordingly
Prepare billing and payroll adjustments as needed
Review all outstanding balances for collectibles and resolve outstanding billing issues
2016-2017
Patient Account Representative HBCS
New Castle, DE
Register and review patients and information
Manage a high volume of in-bound calls from patients, hospitals, and insurance carriers to resolve accounts
Collect payments
Research alternate insurance or payment options available while navigating and updating multiple patient accounting systems
Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines
2014-2016
Account Manager Barclays Bank
Wilmington, DE
Educated customers on past due accounts
Knowledge of credit bureau reporting
Assisted team managers and peers with calls and special projects
Collected and cured past due accounts
Utilized short and long term payment options to reduce delinquency flow rates
Implemented a refresher course, “4 Points” for account managers. Facilitated LEAN huddle board meetings
2006-2012 Wells Fargo Auto Finance
Senior Collateral Recovery Specialist (2007-2012)
Chester, PA
Responsible for collecting on accounts 120+ days delinquent. Extensive skip tracing and problem solving skills
Adhered to FDIC, FDCPA, TCPA and state specific regulations and guidelines
Participated in corporate diversity. Six Sigma and volunteerism (Habitat for Humanity)
Loan Documentation Specialist (2006-2007)
Prepared complex accounting entries. Reviewed and performed audit loan documentation for delivery to secondary markets
Assisted area sales managers and car dealers with loan problems, loan funding, verifications and or resolutions, monthly recipient of corporate recognition and certificate for processing loans for same day turn around
Education
2021 University Of Phoenix online
Bachelor of Science in Criminal Justice
2006-2009 University Of Phoenix online
Business Management/Human Services
1995-1998 Delaware State University Dover, DE
Business Administration/Marketing
NY State Life/Health/Accidental Insurance License 2018
Certification: Certificate of LEAN competency LCS Level 1A, 9/2015, Recipient of outstanding quality performance according to Witness Programming
Skills: Microsoft Office (Word, Excel, Power Point) CCD and Citrix,, ADP, Arrow, Strong analytical, comprehensive and problem solving skills, Mosaics, FDR, automated dialer systems, ACS, Avaya, Workday, CRM, CS2000, Systems2 and PDF files.
Volunteer: Easter Seals, Wildhearts, Blood Bank of DE, Habitat For Humanity
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