Accounts Payable Customer Service

Glendalyn Booker

* ****************@*****.*** * 773-***-****

Core Competencies

● Accounts payable and receivable, cash receipts and disbursements, payroll, journal entry pre/post, bank deposits and reconciliations, check runs, insurance records, benefits implementation, vendor orders, negotiated payments, collections and great customer service.

● Increasing responsibilities for business office and managing relationships between students, staff, faculty and a wide of vendors over 20-year career. My goal is to provide students, staff and faculty with expert advice and assistance in all aspects of financial planning from more than two decades of experience in higher education business offices. Relevant Work Experience

Business Manager February 2022-Present

Northwestern College, Oak Lawn, IL

• Revised policies and procedures to adhere to Department of Education.

• Contact all students regarding current and past due balances.

• Reconcile reports from financial aid and G5 monthly basis.

• Provide overall customer support for the department.

• Maintain and foster positive communication with students and other departments.

• Counsel students regarding tuition account and setup payment plans.

• Assist, update and test official tuition and fee data within Colleague each quarter.

• Assist with the daily maintenance for all registration changes in student records for prior or current terms.

• Assist with data reporting pertaining to registration, tuition, transcripts and verification.

• Assist in ordering of all transcripts, enrollment and degree verification for student and alumni of college. Student Account Collector August 2018 to February 2020 Northwestern College, Bridgeview, IL

● Collect on students’ delinquent student payment. (Collection Receivables)

● Taking inbound or placing outbound collections calls. (College Receivables)

● Utilize various skip tracing techniques and collection strategies to locate right parties to negotiate payment arrangements on high collectability or value accounts.

● Maintain and foster positive communications with students and other departments.

● Act as an ambassador for the College with the Northwestern College community, members and public at large.

● Make sure students are aware of the payment plans and provides exit counseling of institutional loans

● Participate in the College planning process and serve on a college committee, initiating a new procedure which leads to the efficient operation of his/her department, or other similar activity Bursar & Business Manager April 2008 to May2017

Shimer College, Chicago, IL

● Resolved accounts payable and accounts receivables contracts and payments.

● Facilitated transition of multiple Chief Financial Officers of eight years.

● Assisted auditors with annual auditing of student receivables and accounts payables files.

● Transferred and reconciled deposits between bank accounts.

● Assisted chief financial officer with month end closing.

● Developed and implemented policies and procedures within the business office.

● Created, prepared, and presented monthly student billing statements and financial reports to the Controller.

● Analyzed and processed student refunds within timely manner while prepared monthly billing statements.

● Maintained student housing and miscellaneous payments within Sage MIP module

● Resolved contractual agreements with City Colleges, Illinois Institute of Technology, Vander Cook School.

● Reconciled all federal loans, grants and scholarship with financial aid director.

● Provided support to the departments of financial aid, admission, and registrar. Billing Coordinator & Office Manager March 2006 to April 2008 Illinois Institute of Technology, Chicago, IL

● Supervised five employees and distributed daily work assignments.

● Aided with billing support to the Associate Bursar/Billing and Collections.

● Prepared third party billing and practices for VanderCook School of Music, retiree health insurance, and student housing.

● Monitored collections for ROTC programs-Air Force, Army, and Navy programs.

● Collaborated with IT department for third party preparation of 1098 tax forms.

● Supported the Chicago Kent College of Law and Stuart School of Business with administrative services. Assistant Bursar January 2000 to March 2006

Chicago Kent College of Law at IIT, Chicago, IL

● Answered all billing related questions while performing on-line payment transaction for Law, Business and IIT students.

● Processed and prepared deferments and payment plans for Law and Business students.

● Processed Federal Loan checks, refund checks, and petty cash reimbursements.

● Compiled and reconciled monthly reports.

● Assisted collections manager and Bursar with various agencies such as Recovery Management services, General Revenue Corporation and Conserve collections for past/present students.

● Attended meetings with financial aid and registrar office regarding FERPA and changes within federal regulations.

Service and Citizenship

Financial Aid Policy Committee Member September 2010 to September 2015 Shimer College, Chicago, IL

● Analyzed student financial package

● Made decisions on scholarships offered

● Offered student extended counseling on loans

● Received student appeals

Ombudsperson September 2009/April 2010

Shimer College, Chicago, IL

● Elected as consultant to college-wide Judicial Committee three years running

● Conducted mediation meetings between students, staff and/or faculty prior to formal judicial hearings Professional Development

● Illinois Bursar Organization of Illinois, April 1997 to May 2017

● Illinois Student Loan Administrators conference (ISLA), June 2013 to June 2018 Technical Skills

Systems: Sonisweb and knowledge of Banner Student information systems Applications: MS Word, Excel, PowerPoint, MIP Sage accounting software Education

Bachelor of Science Accounting and Finance, DePaul University, Chicago, IL Recognition

● IIT for Excellence in Service Award of April 2002

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