Data Entry Customer Service

KIARIE KAMAU

D A T A E N T R Y C L E R K

***************@*****.*** +254********* or +254*********

SUMMARY

Proficient in data entry and simple mathematics. Demonstrates excellent interpersonal skills, ensuring a positive and efficient experience for all customers. Dedicated to maintaining a clean and safe environment while providing prompt and courteous service with 2+ years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, customer satisfaction, and increasing customer engagement.

EXPERIENCE

Data Entry/Registry Clerk

LJA Associates LLP

1ST NOVEMBER 2022 - PRESENT

Registers and receives documents for data entry.

Enters data according to the specified formats.

Verifies accuracy and completeness of data.

Performeds backup procedures to ensure data safety.

Stores, updates, and maintains data.

Transfers handwritten data to Excel and Word templates.

Manages file organization and documentation.

Provides customer service by answering multi-line phones.

Maintains court documents and other confidential documents such as wills and title deeds.

Trains new employees in database management and data entry.

Handles customer concerns with professionalism and courtesy. Dispatch Clerk, Part-Time Front Office Management

LJA Associates LLP

13TH AUGUST 2018 - 30TH OCTOBER 2022

Started as a Dispatch Clerk, responsible for deliveries in the mailing department.

Reviewed monthly purchase orders from various departments.

Assisted with general office duties.

Managed ordering and receiving packages for all departments.

Made deliveries to various companies.

Collaborated with team members to maintain an organized workspace.

Assisted accounting department in filing an entering receipt in to the quick-books accounting software.

Sales Representative

Midlands Hardware

12TH JUNE 2017- 10TH JULY 2018

Responsible for general sales and inventory departments.

Solved customer complaints regarding purchased goods.

Conducted stock taking and reported to the General Manager.

Operated a computerized paint mixing machine.

Answered customer queries regarding products sold at the enterprise.

Handled cash and electronic payments accurately, ensuring proper change was given. SKILLS

Clear Communication

Positive Attitude

Confidence

Problem-Solving

Patience

Professionalism

Strong Attention to Detail

Good Communication Skills

Dependability and Punctuality

Basic Math Skills

Flexibility

Adaptability

Integrity and Honesty

Proficient in Microsoft Word, Teams, Outlook, Excel, and PowerPoint EDUCATION

ACCA & SQL

Strathmore University

Present

Kenya Certificate of Secondary Education

Kangema High School

Kenya Certificate of Primary Education

Ruai Primary School

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