Customer Service Part-Time
Resume:
Dorothy Alers
**** ****** ***** *** *** ** Oviedo FL 32765 321-***-**** **********@*****.***
Profile
Debt collections and customer services representative with over 20 years of experience, in implementing effective debt collection procedures in accordance with auto industry guidelines. Specialized to work in a fast-paced and an often stressful environment.
Core Qualification
Vast experience with various financial and debt collection procedures.
Strong knowledge of Florida state debt collection laws and regulations.
Excellent conflict resolution and organizational skills.
Impact Awards for exceptional customer services
Experience
AmerisourceBergen- A-line Staffing
Orlando,Florida
03/2022 - Present
Credit and Collection clerk III
●Working hybrid under general supervision of the Account Receivables Management, perform tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research.
●Answering high volume of incoming calls in a professional manner while meeting daily goals.
●Address and respond to customers emails within company timeline.
●Ensure customers inquiries are properly addressed and documented and that issues are solved efficiently in a fast-paced environment.
●Maintains frequent contact with internal and external customers in order to address all payment issues.
●Identifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turnaround in collection effort.
●Performs related duties as assigned.
All Star Auto Lights
Orlando,Florida
08/2021 - 03/2022
Collection specialist
●Handle incoming and outgoing collection calls for past due balances business to business accounts over 30 days or older.
●Correspond with Customers regarding possible billing issues and emailing current statements to resolve delinquency.
●Process payments and set up payment plans for a drink when balance.
●Package up unresolved collection accounts and prepare them to go into the collection agency.
Floorplan Xpress
Winter Park, FL 04/2019 - 08/2021
Customer Service Representative
●Run daily reports for our morning meeting. Set up collection calls for the day.
●Assist dealers with incoming calls regarding their line of credit. Financing car from the auction.
●Releasing paid titles to deals and auctions processing payments and placing liens on titles.
●Pay office bills, file and log in titles, assist with generating sales for our branch .
●Balance at the end of the day and assist with everyday office needs.
Orlando Foot and Ankle Clinic 04/2017 to 04/2019
Orlando, FL
Collection/ Coding
●Handle incoming and outgoing collection calls for past due balances on all accounts over 30 days or older.
●Assist patients with billing errors and submitting claims to the appropriate Insurance providers.
●Billing and coding for services rendered for Multiple Clinics within the Orlando Foot and Ankle clinics.
●Closed and assisted with balancing all the clinics at the end of the day and running the end of the day reports.
Platinum Auto Finance, LLC 02/2016 to 03/2017
Orlando, FL
Collection Manager
Handle collection calls on delinquent accounts from one day pass up until repossession status, completing paperwork for GAP and total loss claims.
Track delinquent accounts and prepare related reports.
Assist with settling delinquent accounts and make payment arrangements and resolve credit issues.
Assign Repo Agent, submit invoicing and coordinate the transportation of vehicles to the Corporate office.
Consumer Portfolio Services 02/2015 to 01/2016
Maitland, FL
Collections Representative
Assist customers with account payments made by telephone.
Make payment arrangements for outstanding balances and resolve delinquent and past due balances.
Conduct employment verifications on policyholders.
Documented data, using the company's secure database.
Southern Auto Finance Company 04/2010 to 02/2015
Orlando, FL
Collections Representative
Arranged payment plans for outstanding balances and resolved delinquent accounts to avoid loan going into default.
Assigned different tiers of recovery.
Performed outgoing telephone calls to customers on delinquent balances.
Documented data using the company's secure database.
Awarded bonus based on being top representative for branch.
PRC 01/2009 to 04/2010
Maitland, FL
Sales Consultant
Outbound sales consultant, for an outsourcing company.
Setup appointments for our Product Specialist.
Managed the daily data entry for billing, new customers, and customer appointments.
Incoming/Outgoing call center representative.
Hewitt & Associates 10/2007 to 12/2008
Maitland, FL
Customer Service Representative
Provided excellent customer service by listening carefully and respectfully to determine needs and explained clearly the different healthcare benefits.
Answered employees questions on health care plans and determined dependent eligibility.
Assisted employees with Retirement plan questions on enrollment, loans, hardships withdrawals and pension related questions.
Anthem Blue Cross Blue Shield 07/2004 to 05/2007
Pewaukee, WI
Agent Service Representative III
Advanced customer service support to brokers selling WellPoint product via telephone and written communication.
Attended several Spanish client meetings and assisted with open enrollment, plan design translation, and billing inquiries.
Senior team member of the conversion project into our new system and responsible for deductible credits for all new accounts.
Trained new Agent Service Representatives and addressed all 3rd level priority or escalated phone calls.
Subrogation and Recovery Specialist 10/2000 to 07/2004
Reviewed the client data and identified potential accidents related to injury claims.
Contacted members for additional information to quickly identify cases.
Investigate and work with responsible parties to negotiate settlements which resulted in the reduction of cost of health care benefits.
Academics
B.S., Criminal Justice, University of Phoenix, Online Campus (Pursuing)
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