Customer Service Technical Support

Jazlene Sinkfield

TECHNICAL SUPPORT/CUSTOMER SERVICE

Lewisville, Tx 214-***-**** ****************@*****.***

Objective

Consistent in achieving record high customer satisfaction rankings.

Ability to keep excellent customer relation trust and displayed ability in diplomatically resolving and

escalated customer service issues.

Ability to work in fast-paced atmosphere with minimal supervision.

Detailed and team oriented with effective communication skills

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft

PowerPoint®, Microsoft

Access, and Microsoft Outlook®).

Experience

Sedgwick Care team representative (Present)

• Provide detailed notes on the phone calls, and track and code documentation according to standard processes.

• Educate and inform customers about processes, timeline and statuses of inquiries via multiple communication channels.

• Resolve issues with one call/ one-person responses.

Walmart Supervisor Project Coordinator 2019-2024

Owns and has accountability for Realty execution projects by ensuring scope of work is completed.

Organizing project timelines and deliverables.

Directing associates and vendors on processes and procedures and the review of new modular plans.

Planning merchandise placement based on modular requirements; advising on the assignment of additional staff to assist in ensuring company and facility goals are met; and ensuring merchandise is in-stock and displayed in a timely, accurate, and safe manner, equipment and fixtures are correctly installed, and operational.

Walmart Customer Service Supervisor 2017-2019

Handling face to face customer inquiries.

Investigating any discrepancies and solving customer related issues.

Issuing refunds or compensation to customers.

Producing written information for customers often involving use of computer packages/software

Help assists customers and manage employees through out the day.

Walmart Cashier 2015-2017

Greet customers with a positive attitude, answer questions and help with their needs.

Processing payments.

Handle returns and implementing store policy.

Refers to price sheets and sale bulletins to ensure prices are up to date.

Education

Hillcrest High School 2008-2011

High school diploma

Skills & abilities

15+ Years Keyboarding 35+ wpm Committed to complete the job – above average multi-tasking skills and ability to prioritize, very flexible – willing to help when and where needed. I understand the office pace and can exceed or meet all departmental expectations and goals.

Sales

Organizational skills

Negotiation

Analysis skills

Benefits administration

Human resources

Dispatching

Customer support

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