Project Management Technical Support

JAMES RAY

San Marcos, TX ***** 512-***-**** ************@*****.***

CORE COMPETENCIES

Technical Support System Analysis Global Logistics Inventory Management Regulatory Compliance Safety/Quality Assurance Strategic Planning Cost Control Process Automation Project Management Stakeholder Relations Team Leadership Coaching & Mentoring Effective Issue Resolution

***Fully Covid-19 Vaccinated***

PROFESSIONAL EXPERIENCE

Aerotek, Install Manager, Austin, TX 6/2023-Present.

Assigned to Bluecrest. Install Automated Parcel Sorting Machines at USPS and Amazon Facilities.

Participate in Site Mobilization meetings.

Manage parts shipment and inventory.

Liaison with site and project management on each site.

Manage Mechanical, Electrical, and Controls installation teams.

Write daily progress reports.

Software Galaxy Group, Engineering Lab Technician, Austin, Tx 8/2022-6/2023

Assigned to AMD. Provide Benchmarking data for pre-production computer systems.

Preformed battery life benchmarking with various combinations of BIOS, software stacks, and drivers.

Preformed performance benchmarking using various software packages.

Loaded and configured software test packages.

Developed and documented test procedures.

Prepared test and benchmark results and data reports for management and customers.

Mindtree, Platform Support Technician, Austin, TX 6/2021-7/2022

Assigned to Intel. Supported both computer hardware and server architecture in a test lab environment.

Assemble and bring live platforms using various combinations of hardware components.

Debug platforms

Flash BIOS, program chipsets, install and troubleshoot operating systems and firmware.

Organize lab space and infrastructure. Including cabling and power management for projects.

Socket CPU and support chips.

Aerotek, Field Service Engineer, Austin, TX 3/2021-6/2021

Assigned to Bight Machines. Install, deploy, and support Bright Robotic Cells using diagnostic tools and customer feedback to access hardware and software malfunction. Provide detailed service reports. Maintain parts inventory. Educate and train customers on operation, maintenance, and repair. Update and maintain assigned machines per manufactures specifications. Continuous training on latest technology and methods according to manufacturer’s requirements

NCR, Customer Engineer II, Austin, TX, 9/2018-11/2019

Provide first line and second line maintenance and repair on ATM’s, Point of Sales, and Self Checkouts.

Upgraded, configured, and installed ATM’s, Retail Self Checkouts, and Retail Point of Sales.

Manage calls queue. Maintain Parts ordering and inventory.

Accomplishments:

Maintained and composite 4.5 out of 5 performance metrics. Top 15% Region wide

Completed Tier 1 training class and finished to 10% in class.

GREENROAD TECHNOLOGIES, Support and Logistics Engineer, Austin, TX, 9/2017-9/2018

Provide level one technical support via phone, email, chat, and IM on all product lines while managing logistical operations for all North American customers and international logistics for internal and vendor shipments.

Selected Accomplishments:

Optimized inventory management by designing a warehouse and engineering lab to eliminate a four-month shipping backlog.

Achieve 100% satisfaction on all SLAs for all customers.

Participate in global supply chain conferences.

ADECCO, Engineering Technician III, Austin, TX, 1/2017-7/2017

Assigned to Applied materials. Developed and tested physical and chemical deposition systems utilizing automated test scripts. Installed and configured systems in test bay. Downloaded test software. Troubleshoot and repaired systems. Documented test results.

Selected Accomplishments:

Boosted quality and performance by testing bays and fixtures in compliance with testing requirements including rapid heating and cooling components.

Improved cash flow and streamlined expenses by ensuring the accuracy of the bill of materials.

SCHOENING GROUP, Field Service Engineer, San Marcos, TX, 3/2016-1/2017

Installed and configured ATM and retail POS equipment at customer retail locations. Coordinated assigned tasks and scheduled travel to customer sites. Managed incoming parts inventory. Returned used parts to depot.

Selected Accomplishments:

Ensured accuracy and functionality by upgrading and testing hardware and software.

Maximized customer satisfaction by providing first line technical support for clients.

RETRONIX SEMICONDUCTOR, Field Service Engineer, Austin, TX, 1/2015-1/2016

Refurbished Enura, Centura, and Producer 200mm systems by disassembling, inspecting, fabricating, configuring, and testing semiconductor capital equipment with new and refurbished parts. Wrote and corrected Operational Management Sheets (OMS) and procedures and provided logistical support for new and used parts and assemblies.

Selected Accomplishments:

Reduced costs by determining which parts and assemblies were to be new and which were to be refurbished for system reconfigurations. Maximized quality and performance by testing systems according to customer specifications and performing final QA prior to shipment.

AEROTEK, Test Engineer, Austin, TX, 8/2013-10/2014

Assigned to Flextronics. Apple Mac Pro Project. Loaded software and 24 hour testing prepared systems for shipment. Configured, validated, maintained, and optimized complex manual and automated component testing equipment. Created testing logs, journals, and shift reports for data analysis of system capabilities and requirements and conducted troubleshooting on electrical systems at the component level. Configured memory for assembly line. Wrote daily reports and completed Excel spreadsheets.

Selected Accomplishments:

Improved testing output from 200 units to 1,400 units per day.

Ensured quality and compliance with specifications and requirements by testing hardware and support peripherals and analyzing test data.

Maximized uptime and performance by evaluating the interface between hardware and software and operational and performance requirements of the overall system.

DAIFUKU AMERICA, Field Service Engineer, Austin, TX, 1/2007-3/2013

Oversaw all operations, maintenance, and the optimization of the automated material handling system within a cleanroom environment, including all hardware and software testing and precision metric measurement. Created a preventive maintenance manual and technical documentation to troubleshoot and diagnose problems with installed equipment.

Selected Accomplishments:

Optimized team performance through goal setting and training and certifying new team members.

Maximized customer satisfaction and retention by developing and presenting proposals for specific customer requirements, including request for proposal responses and industry-specific solutions, and serving as the primary liaison for end-user support.

Applied Materials, Engineering Tech II, Austin, TX, 2/1994-1/1999

Final Test:

Developed, wrote procedures, and tested Etch and CVD P500 systems. Worked on Etch Pilot Line transitioning DPS product from R&D to manufacturing. Installed and configured systems in test bay. Downloaded test software. Troubleshoot and repair systems. Documented test results.

Additional Roles:

CALDWELL COUNTY APPRAISAL DISTRICT, Field Appraiser, Lockhart, TX, 3/2005-1/2007

CENTRAL TEXAS APPRAISAL, Owner/Operator, San Marcos, TX, 4/2002-10/2005

EDUCATION & CREDENTIALS

Bachelor of Science, Business, Communications, Political Science, Texas Christian University

OSHA 10 Certification

Contact this candidate