Customer Service Guest

ST

SUSAN THOMAS

************@*****.*** 732-***-**** New Egypt, NJ 08533

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Latte art

Food Preparation

Beverage Preparation

Cash Handling

Creating and implementing plans to attract and retain guests and clients

Building relationships: Establishing and maintaining relationships with customers, potential clients, and key partners

Negotiating contracts: Ensuring contracts align with the hotel's financial goal

Providing customer service: Ensuring customer

satisfaction and adhering to the hotel's guest service principle

Charleston Coffee House New Egypt, NJ

Barista

09/2023 - 09/2024

Greeted customers and took orders for coffee drinks, food items, and other beverages.

Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Operated cash registers to process customer payments. Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Ground beans for espresso shots according to individual customer specifications.

Provided excellent customer service by responding to inquiries quickly and professionally.

Doral Forrestal Hotel Princeton, NJ

Sales Manager

01/2001 - 09/2024

Developed and implemented sales strategies to increase market share. Identified and developed new markets for products or services. Established relationships with key clients, while maintaining existing customer base.

Created and presented monthly reports to management on sales performance.

Collaborated with marketing team to create promotional materials for target customers.

Provided technical support for customers when needed, answering questions about product features and capabilities. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Summary

Skills

Experience

Mercer County Community College West Windsor, NJ Associate of Applied Science in Hotel Management

05/2000

Education and Training

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