Scrum Master Continuous Improvement

YAA SERWAA EDUSEI

Tel: 347-***-****

Email: ***************@*****.***

Rockville MD, 20852

OBJECTIVES

Motivated and Certified Junior Scrum Master with a strong foundation in Agile and Scrum principles, seeking to leverage organizational, communication, and facilitation skills to drive team success in delivering high-quality projects. Eager to contribute to an innovative company by promoting continuous improvement, removing obstacles, and enabling cross-functional teams to achieve their full potential. Participate on essential projects working under minimal supervision and with wide latitude for independent judgment. Accountable for completion of assigned deliverables and milestones. Individual contributor and mentor to junior staff, works closely with the Product Owner to prioritize and lead delivery of the initiative's capabilities by removing impediments, facilitating team meeting, events and fostering an environment for high performance. Proven track record of delivering actionable insights and recommendations to key stakeholders.

CERTIFICATION

Scrum Fundamentals Certified

Scrum Master Certified

CompTIA Sec+ (In progress)

SKILLS

Collect, capture and perform requirements analysis

Document and communicate the results efforts, including but not limited to Requirements Backlog, Test Cases, Release Notes, etc.

Serve as a liaison between the development team, stakeholders, and users

In-depth knowledge and experience in Banking/Finance/Investments, familiar with terminology, concepts and business processes and systems

Familiarity with industry standards and regulations

Significant experience in resource allocation and management

Significant experience in leading, guiding and coaching professional staff

Significant experience leading agile development teams and facilitating team meetings in Agile environment.

Advanced knowledge of development or operations framework methodologies, including Agile principles

Excellent written and verbal communication skills.

Ability to influence stakeholders and work closely with them to determine acceptable solutions.

EXPERIENCE

JUNIOR SCRUM MASTER / OPERATION SPECIALIST - JP MORGAN CHASE

02/2021 - PRESENT

Exhibit behaviors of a Lean-Agile Leader through mindset; helps the team embrace core values, adopt and apply principles and implement practices.

Support the team rules of Scrum, eliminate impediments and lead the team in efforts for relentless improvement and heightened efficiency

Ensure technology and service delivery roadmap support the solution strategy and are sustainable to meet the needs of the various solutions being delivered on that product

Facilitate the team's progress toward team goals; utilizing the current Program Increment (PI) Objectives as Iteration Goals • Ensure that goals, scope and product backlog items are understood and can be fulfilled by team members

Collaborate with Product Owner, customers and developers to identify and clarify scope of problems/issues in terms of business/systems requirements and processes

Support the team's efforts to continuously improve communications and relationships with other delivery teams; represent the team in the Scrum of Scrums (SoS), helping the team remain aware of engagement opportunities and program effectiveness •

Engage in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity.

Work with multiple scrum masters and the Release Train Engineer to learn the foundations of Agile delivery, team ceremony facilitation, backlog refinement, and continuous improvement.

Process transactions and follow varied workflows dependent upon line of business, company, state, specific rules, and regulations.

Enable data driven business decisions and support strategic planning and review data sets for accuracy and rationality.

Perform research projects and provide analysis on wide ranging topics, including finance, marketing, sales, renewals, IT, and general business decisions.

EXPERIENCE

OPERATIONS SPECIALIST - STATE EMPLOYEE CREDIT UNION (SECU)

12/2020 - 02/2021

Ability to perform in a fast-paced, customer focused environment with an excellent communication skill to analyze, interpret and explain the varying degrees of technical and operational performance information.

Daily balancing of deposit sweeps/residual cash and vendor vault accounts.

Skills with use of Microsoft Word Office Suite, such as Word, Excel, MS Teams, and Outlook

Research and evaluate any ATM anomalies (deposit/withdrawal/outage) and find solutions.

Ensure the highest level of uptime and service levels are being met for the ATM network.

Schedule vendor meets as they relate to ATM/ITM servicing.

Support branches with ATM/ITM issues/concerns.

Interacting with customers, answering questions, and resolving issues

Overseeing the operation team and assigning tasks

Identifying ways to improve customer service.

EXPERIENCE

TELLER – CITI BANK 06/2020 - 10/2020

Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.

Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.

Identify referral opportunities for new products and services based on client’s financial goals.

Educate clients on digital and self-service opportunities offered by Citi.

Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.

Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.

Maintain working knowledge of client accounts as well as new and existing products and services offered.

Provides extraordinary service to all clients. Represents the company in a courteous, professional manner always.

Provides prompt, efficient, and accurate service in processing transactions and answering questions in person and over the telephone.

Technical Skills

Platforms: Window / Mac OS X / iOS / Android

Support System: Salesforce / ServiceNow / Remedy

Hardware: iPads/ iMacs / MacBook’s/ Tablets / Desktops / Laptops / Printers / Scanners

Applications: McAfee Antivirus / Norton Internet Security / Gmail / Google Calendar / Google Hangouts / Google Drive / SolarWinds / Google Sheets / Google Slides / Google Docs / Google Workspace / Microsoft Teams / Outlook / Excel / Word / PowerPoints / OneNote / Skype for business / Zoom / Webex / Cisco Finesse

EDUCATION

High school Diploma

Bronx Health Science High School - 2015

Professional References Available upon Request

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