Customer Service Front Desk

Nichole Harris

*** ****** ******

South Bloomfield, OH 43103

614-***-**** Cell

Objective

Customer service professional with over 35 years experience in hospitality and customer facing situations. Skilled at handling multiple calls daily while solving client issues promptly and effectively. Proven ability to build and solidify customer relationships, develop client loyalty, and increase customer retention

Education

Oct 2008-Oct 09 Ohio Institute of Health Careers, Dental Assisting Program, Diploma 2009 Current X-ray License

Experience

Oct 2023-April 2024 Discover Financial Services, Fraud Specialist

Showing empathy and concern when a cardmember reported suspicious transactions

Preformed various methods of cardmember verification

Assisting cardmembers with reporting fraudulent activity on their credit accounts

Closing accounts and issuing new credit cards

Verifying all cardmember information was accurate in various systems

Assisting with other questions or concerns as needed, or directing the cardmembers to the proper team for assistance

Aug 2016-Oct 2019 Rosehill Dental Center, Reynoldsburg, Ohio Dental Assistant / Front Desk Coordinator

Greeting and assuring excellent care to all of the patients.

Scheduling recall and restorative appointments for PPO and Medicaid Patients

Delivering treatment plans to patients, including financial arrangements and collecting co-pays

Collections of past due accounts (patient aging) including billing and statements

Verification of all insurance eligibility, pre-determinations and explaining benefits to patients

Confirming appointments for the following day’s schedule

Proficient in Eaglesoft software. Assuring that we have a full schedule to make production goals

All office duties as required on a daily basis

Jan 2016-Aug 2016 Family Dental Care, Washington Courthouse, OH Office Manager

Greeting and assuring excellent care to all of the patients.

Scheduling recall and restorative appointments for fee for service and Medicaid Patients

Delivering treatment plans to patients, including financial arrangements and collecting co-pays

Collections of past due accounts (patient aging) including Billing and statements

Verification of all insurance eligibility, pre-determinations and explaining benefits to patients

Confirming appointments for the following day’s schedule

Proficient in Dentrix software and assuring that we have a full schedule to make production

Assisting the Doctor and helping assist on an as needed basis

Jan 2015 – July 2015 Kenny Road Family Dental, Columbus, Ohio Dental Assistant

· Assisting the doctor in all restorative procedures including fillings, crown & bridge, dentures & partials and general oral surgeries and root canals and orthodontics.

Sterilization of all instruments and set-up and break down of all operatories

Taking all x-rays used for diagnosing treatment

Educating patients of the importance of excellent oral care

Proficient in EagleSoft and Digital X-Rays

Responsible for ordering of all necessary supplies

Assisting front desk manager on an as needed basis

· Treatment planning and Post Op Instructions to patients

Jan 2014 – Oct 2014 Fowler Family Dental, Powell Ohio Dental Assistant & Front Office Coordinator (Office Closed)

· Greeting and assuring excellent care to all of the patients

Assisting doctor in procedures including fillings, crown & bridge, dentures & partials and general oral surgeries

Sterilization of all instruments and set-up and break down of operatories

Taking all x-rays used for diagnosing treatment

Educating patients of the importance of excellent oral care

Proficient in EagleSoft and VixWin Software

· Treatment planning and Post Op Instructions to patients and scheduling follow u appointments

Insurance verification and Pre-Determinations, monthly billing and collections

Confirming appointments and following up for recall and unscheduled treatment for patients

Maintaining various production reports as needed

June 2013–Dec 2013 Warnock Dentistry, DDS Front Desk Treatment Coordinator (Office Closed)

Greeting and assuring excellent care to all of the patients.

Scheduling recall and restorative appointments

Delivering treatment plans to patients, including financial arrangements

Verification of insurance benefits, pre-determinations and explaining EOBs to patients

Confirming appointments for the following day’s schedule

Bi-monthly billing and statements

Working multiple lists such as recall, unscheduled treatment and aging reports for collections

Proficient in Dentrix software and assuring a full schedule for production

Assisting the Doctor on an as needed basis

References Available upon Request

Contact this candidate