Data Entry Counter Clerk

Miss : Ourchani Fatima Zohra

Born: **/**/**** M'chouneche Biskra, Algeria.

Phone number: +213 5.55.84.53.15/ +213 5.56.12.53.49 Address: Cité 1000 logs bloc 60 N 357, Biskra, Algerie. E-mail addres: *******************@*****.*** Driving License: Category "B

Vehicle.

Profile

A counter clerk (in a pharmacy) is mainly in charge of selling medicines, parapharmaceutical, natural and homeopathic products, cosmetics, health and beauty products. In addition to selling, offering assistance and advice to the public on the dosage and therapeutic indications of medications. Expert in communication when working closely with staff, patients, administrators and health professionals. Experiences

Since 2013 to date in Biskra: Pharmacy of dispensary/Pharmacist's assistant.

• Perform various examinations for the prevention and protection of patients' health (pressure measurement, blood sugar test).

• Administer vaccines and provide advice on healthy lifestyle.

• Manage medication orders, check medication inventory, store and display merchandise in the store.

• To welcome and assist customers in a friendly and cordial manner, ensuring that the pharmacy is always well supplied and that the medical-health requirements of the customers are met, ensuring a high level of service quality.

• Building a relationship with customers is the key to providing appropriate health advice.

• Assist patients to understand the therapy prescribed by the physician

• Store management and administration activities (managing the cash register, assorting products on the shelves, etc.)

• Volunteering in the diabetic patients' association, whose mission is to participate in therapeutic education session.

2011/2012 Biskra: National Institute of Higher Education for Paramedics / Administrative Agent

• Reception of the public, daily management of the incoming and outgoing mail and the performance of routine secretarial tasks.

• Filing of administrative files, photocopying of documents, keeping records and archiving.

• Responsible for the administrative management of student files and ensure numerous missions: welcoming students, informing them on the various administrative steps to be taken

• Assume the data entry work of the service.

• Disseminate information from the administration to students. 2009/2011 Biskra: Biology Department at Mohamed Khieder University / Maintenance of laboratory equipment

• Participate in the implementation, management and monitoring of various controls, analyses, tests.

• Ensure the first level maintenance and upkeep of laboratory equipment.

• Prepare the products and the measuring and analysis devices and control their calibration and functioning conformity.

• To inform the students of the sampling protocols of materials and products.

• To control the application of Quality, Hygiene, Safety and Environment procedures.

• Advise and train students so that they know how to use these devices and ensure their maintenance.

• Also check the stocks necessary to ensure the functioning of the laboratory, such as instruments and materials, chemicals, reagents, etc. Be able to explain the operation of equipment to others and evaluate the insertion of new laboratory methods and instruments.

July 2006 Biskra:

• Practical training during one month in the laboratory of analysis "UPH Bachir ben Nacer" Biskra, Algeria. June -August 2005 Biskra : Algeria Post / Counter Agent

• Answer to all the customers' requests but also to inform them as well as possible.

• Collect the necessary documents for the opening of an account or supervise the schedules of the customer service representative to give appointments if necessary.

• Also be in charge of circulating information and be able to manage simple operations at the postal level. Formation

2018/2020

• Master in parasitology department natural and life sciences faculty of exact sciences and natural and life sciences, university Mohamed khaider, Biskra, Algeria. May 2018

• Training in dietetics and nutrition by the consultant and trainer professor K. Mekki university Oran 1 April 2016

• Training in Korean massage in Algiers

2004/2008

• Diploma of University studies Bachelor's degree in biology Institute of sciences and sciences of

• Engineering, Department of Biology, University of Mohamed Khaider, Biskra, Algeria March 2007

• Diploma of data entry agent in computer science

June 2004

• Baccalaureate Natural and Life Sciences Lycée L'arbi ben Mhidi, Biskra, Algeria. Competences

• Scientific skills in the chemical and pharmaceutical field

• Methodical and organized approach

• Accuracy, attention and concentration when performing work

• Inclination to work in a team

• Interpersonal and communication skills

• Propensity for dialogue and ability to listen

• Customer orientation

• Empathy, sociability and discretion

• Mastery of flow management for the supply of drugs and medical devices

• Knowledge of medico-economics to optimize drug consumption

• Good command of scientific English

• Mastery of office automation tools (word processing, spreadsheet, messaging)

• Availability

• Sense of responsibility

• Ability to manage conflicts

• Resistance to stress

• Crisis management

Languages

Arabic: reading, writing and speaking

French: test TCF Canada 2023

• Written comprehension

level C1

• Oral comprehension level C1

• Oral expression level B2

• Written expression level B1

English: reading, writing and speaking level B2

Interests

Travel, sports, reading scientific articles.

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