Property Management Assistant

JULIO RAUDALES CRUZ

Palm Beach Gardens, FL *****.********.****@*****.*** 561-***-****

Estate Management Luxury Property Management Household Operations PROFESSIONAL SUMMARY

Dynamic and highly experienced Estate Manager with a proven track record of managing luxury properties ranging from 15,000 to 45,000 square feet for ultra-high-net-worth individuals. Skilled in coordinating and supervising subcontractors and vendors, ensuring seamless operations across multiple high-end estates. Experienced at leading teams of up to 25 staff members and overseeing high-end car fleets. Demonstrated ability to manage substantial budgets of up to $1,000,000 while consistently maintaining the highest standards of luxury, discretion, and service. Fluent in English and Spanish, enabling effective communication with a diverse range of clients and staff. Adept at handling complex logistics, from high-profile event coordination to personal travel arrangements, with a steadfast commitment to exceeding the expectations of principals and guests alike. AREAS OF EXPERTISE

Staff Supervision Vendor Coordination Event Planning Budget Management High-Profile Clientele Home Maintenance Household Security Inventory Management Travel Coordination Luxury Service Standards Property Preservation Hospitality Confidentiality Discretion Guest Relations Luxury Asset Management Bilingual Microsoft Office (Excel, Word, Outlook) PROFESSIONAL EXPERIENCE

Estate Manager July 2022 – October 2024

Wellington, FL

● Directed the comprehensive daily operations of the estate, including property management, security oversight, and staff coordination, to maintain smooth and efficient functionality.

● Led and coordinated a diverse team of subcontractors and vendors, executing high-end projects across multiple luxury estates with precision and on-time delivery.

● Administered and meticulously monitored estate budgets, achieving cost efficiency while upholding the highest standards of luxury and personalized service.

● Managed an elite fleet of vehicles, including coordinating maintenance, detailing, and logistics for all transportation needs, guaranteeing readiness at all times.

● Supervised and maintained the estate's mechanical equipment, proactively identifying and resolving potential issues to prevent downtime and ensure optimal performance.

● Conducted regular inspections and facilitated the preventive maintenance of critical systems, including HVAC, generators, and cooling towers, to guarantee uninterrupted service and reliability.

● Served as the primary liaison for all estate-related matters, expertly managing communications between principals, staff, and external service providers to sustain seamless operations.

● Collaborated closely with chefs to facilitate last-minute menu changes, consistently aligning culinary offerings with the principals’ high standards.

● Delivered hands-on support during high-profile events and formal gatherings, creating seamless and memorable experiences for guests, exceeding their expectations.

● Upheld and enhanced luxury service standards by overseeing and guiding servers and chefs, tailoring service to match the family's formal dining preferences.

● Directed all estate maintenance operations, effectively communicating with housemen and maintenance staff to address and implement necessary repairs and improvements.

● Leveraged advanced expertise in home automation systems, including Control 4, to manage, troubleshoot, and optimize estate technology infrastructure, ensuring flawless operation.

● Proactively resolved estate-related issues with efficiency and discretion, minimizing disruptions and preserving the comfort and satisfaction of the principals.

● Oversaw operations across multiple international and domestic luxury properties, including locations in St. Tropez Ramatuelle, France; Cape Cod, Massachusetts; and Wellington, Florida. Assistant Estate Manager / House Manager September 2017 – July 2022 Palm Beach Island, FL

● Acted as the primary gatekeeper for all subcontractors and vendors, ensuring smooth coordination and adherence to the estate’s standards.

● Leveraged extensive knowledge of home automation systems, including Crestron and Lutron, to optimize and troubleshoot estate technology.

● Managed and tracked household budgets, ensuring cost-effective operations while maintaining high standards of luxury.

● Oversaw security camera operations, enhancing estate security and promptly addressing any irregularities.

● Ensured the proper maintenance and functionality of critical systems such as HVAC, generators, and cooling towers, preventing potential disruptions.

● Provided chauffeur services and managed errands for the family and guests, fostering reliability in daily operations.

● Monitored and maintained the estate's fleet of vehicles, overseeing regular maintenance and care to ensure optimal performance.

● Supervised the operation and maintenance of all mechanical equipment, proactively identifying and addressing issues to maintain a comfortable environment.

● Maintained the estate's pools, beachfront, outdoor furniture, and tennis areas in pristine condition, enhancing the property's aesthetic appeal.

● Collaborated with chefs to manage grocery shopping and inventory, ensuring kitchen operations were well-supported.

● Performed household repairs and provided assistance to housekeepers, ensuring the estate remained in impeccable condition.

● Managed household inventories and pantries, coordinating with vendors and overseeing installations and deliveries to ensure seamless operations.

● Cared for the family dogs, maintaining their well-being and ensuring they received proper attention and care.

● Maintained open and effective communication with principals to promptly address and fulfill their requests.

● Handled light maintenance tasks, including changing light bulbs and fuses, and regularly checked security alarm systems to ensure they were functioning properly.

Estate Manager July 2015 – September 2017

Zertuche Family - Jupiter, FL

● Managed comprehensive housekeeping duties, ensuring the household remained spotless and well-organized at all times.

● Prepared and served daily meals, accommodating specific dietary preferences and providing exceptional culinary experiences.

● Provided dedicated care for two large dogs and five cats, including grooming, feeding, and coordinating veterinary appointments.

● Maintained the garden and oversaw lawn maintenance, ensuring the property's exterior was beautifully kept and inviting.

● Coordinated and scheduled a variety of family events, including tours, dining experiences, theatre outings, and sporting events, ensuring seamless and enjoyable activities.

● Assisted the family with the transportation and handling of luggage, ensuring efficient and smooth travel transitions.

● Escorted family members and guests to their accommodations, providing a warm and welcoming environment upon arrival.

● Planned and managed all personal travel logistics, including booking air travel, arranging ground transportation, and securing accommodations, ensuring stress-free and well-organized trips.

● Efficiently managed household communications, including handling telephone calls, responding to emails, and sorting mail, to ensure timely and organized information flow.

Lead Concierge June 2016 – September 2017

The Biltmore Condo - Palm Beach Island, FL

● Provided personalized information, recommendations, and booking services for residents and guests, ensuring seamless experiences for dining, entertainment, travel, and medical needs.

● Responded promptly to special requests, coordinating services such as medical appointments, childcare, floral arrangements, and more, to meet residents’ unique needs.

● Cultivated strong relationships with local businesses, VIPs, and service providers to fulfill diverse resident and guest requests with exceptional service quality.

● Managed internal and external communications, including handling telephone calls, pages, and delivering messages, ensuring timely and accurate information flow.

● Addressed and resolved inquiries and concerns from prospective and current residents, enhancing satisfaction and building strong community rapport.

● Supported customer relations and business operations teams by assisting with administrative duties, including accounts receivable and office responsibilities, contributing to smooth building management.

● Collaborated with environmental services to monitor and maintain building cleanliness, visual appeal, and security, responding proactively to any issues.

● Engaged with residents' families and guests, delivering exceptional service that fostered a welcoming and supportive community environment.

Manager May 2015 – June 2016

Pro Star Group Services - Palm Beach Island, FL

● Collaborated with clients to design and refine landscaping projects, offering expert recommendations on ornamental plants, ground covers, and structural enhancements to achieve their vision.

● Coordinated labor, equipment, materials, and resources, ensuring seamless project execution and timely completion.

● Provided personalized consultation to customers, helping them achieve optimal outcomes for their lawns and landscapes.

● Monitored all ongoing projects, maintaining rigorous quality control to ensure that all landscaping work met or exceeded client expectations.

● Managed the maintenance and upkeep of both foreclosure and residential properties, delivering consistent, high-quality service across all sites.

EDUCATION

Bachelor of Business Administration in Hospitality and Tourism Management August 2016 – Present Palm Beach State College – Palm Beach Gardens, FL

High School Diploma June 2010

Freedom High School – San Pedro Sula, Honduras

Contact this candidate