Customer Service Health Care
Resume:
Karen Roman
Pittsburg, CA *****
***********@*****.***
Objective: Seeking a position in a people-oriented organization where I can further expand my health care service experience and grow within the company.
Skills:
• 10+ years in customer service
• Bilingual: English/Spanish
• BLS Certified/First Aid training
• Dermal punctures
• Infection control measures
• Routine venipuncture procedure with WIS,
ETS, and syringe methods
• Evacuation collection tubes, additives, and
order of draw
• Transport and processing of blood and
nonblood specimens
• Needles, needle safety, and needle adapters
• Ability to multitask under pressure
• Team player and goal oriented
• Proficient computer skills
• Front/Back medical office experience
• Awarded 5 Years of Excellent Service
Experience:
June 2024 - July 2024
Contra Costa Community Outreach Clinic and Lab, Antioch, CA – Phlebotomy Practical Training May 2019 - June 2023
Westmont of Brentwood, Brentwood, CA – Housekeeping
• Maintained a clean and safe environment for residents, guests, and employees
• Fixture of repairs when needed
• Inventory of supplies, chemicals, and all facility necessities
• Extreme safety precautions awareness in memory care July 2016 - 2019
Preferred Care at Home, Contra Costa County, CA – Caregiver
• Provided care in private homes to help patients with health monitoring and daily tasks, including administration of medication, personal grooming, and meal preparation.
• Assisted patients with daily exercises
• Provided emotional support for patients diagnosed with Alzheimer/Dementia
• Performed light housekeeping and home organization to ensure a safe and accident-free environment May 2008 - September 2015
Wells Fargo, Pittsburg, CA — Transaction Specialist
• Provided excellent customer service
• Processed standard teller transactions, including serviced client accounts, cashed checks, and balanced cash drawers.
• Ensured proper safety during opening and closing procedures
• Maintained excellent written documentation of bank records and safe handling of sensitive customer information
• Performed audit preparations and monthly detailing January 2006 - January 2008
Fry’s Electronics, Concord, CA — Team Captain
• Provided excellent customer service
• Operated a POS cash register and handled 100 daily transactions Education:
2024
Contra Costa Medical Career College, Antioch, CA – Licensed Phlebotomist 2001
Pittsburg Adult High School, Pittsburg, CA – Diploma
Contact this candidate