Customer Service Police Communications
Resume:
Alyssa Schwarz
Professional Summary
Committed professional with a solid history of accomplishment in helping people harged, life-threatening and dangerous situations with strong customer service experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Berwyn Police Department - Police Communications Dispatcher
Berwyn, IL
09/2021 - 09/2024
Improved response times by efficiently prioritizing and dispatching emergency calls.
Enhanced officer safety by providing accurate and timely information during critical incidents.
Reduced errors by meticulously entering data into computer-aided dispatch systems.
Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
Assisted in the apprehension of suspects through effective surveillance and detailed descriptions provided to officers.
Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
Contributed to successful investigations with thorough documentation of all communications and actions taken during an incident.
Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
Continually updated skills in new technologies, enhancing accuracy in dispatching processes.
Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Hims & Hers - Customer Experience Specialist
Chicago, IL
06/2018 - 08/2022
Managed high call volume (50- 80) calls, managed 10 via chats (2/3 at a time) and emails while maintaining professional composure under pressure, ensuring positive customer interactions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Identified trends in member feedback, enabling targeted improvements to programs and services offered.
Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Metlife - Medical Billing Specialist
Chicago, IL
09/2013 - 08/2018
Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
Located errors and promptly refiled rejected claims.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
************@*****.***
Chicago, IL 60608
Skills
Computer Proficiency
Customer Support
Technical Support
MS Office Proficiency
Social Med
Healthcare Terminology
Excellent Attention to Detail
Analytical and Critical Thinking
Trained in Salesforce and Zendesk
Customer Communication and Empathy
ultitasking and Organization
Law Enforcement Collaboration
Professionalism and Ethics
Multitasking and Organization
Professionalism and Ethics
Education
05/2015
Northeastern Illinois University
Chicago, IL
Bachelor of Psychology
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