Customer Service Store Manager

Helene Dudla

*** * ********** **, *** Colton, Ca 92324

908-***-**** **************@*****.***

Objective: To obtain a position within your company that provides expanding opportunity and valuable experience while allowing me to utilize my professional skills, schooling and experience effectively.

Qualifications:

Take-charge professional with exceptional follow-through abilities.

Ability to assist and train new employees.

Experienced team player with the ability to handle multiple tasks.

Experience: IHSS

Colton, Ca

Apple Valley, Ca

Caregiver (07/2020-present)

Assist client with cooking, cleaning, bathing, etc… to help them live a normal life at home instead of a care facility.

Drive client to and from doctor appointments

Remind clients of medications

CVS, Marlboro, NJ/Shrewsbury/Little Silver, NJ

Shift Supervisor/Beauty Manager (07/2014– 01/2019)

Assist customers in finding everything they need.

Perform BOH, cycle counts, quick picks, price changes and opening/closing procedures when necessary.

Manage cashiers and handle customer issues when the store manager is unavailable.

Complete planograms when needed.

Provide backup for the front store registers to ensure customer service.

Assist with truck delivery and maintain/rotate the overstock in the stockroom.

Fill-in and clean the cosmetics, hair notions, hosiery and fragrances sections in the store.

Macy’s, Menlo Park, NJ

Support Team/SSA/Sales Associate (10/2008 – 07/2014)

Assisted customers in finding the perfect mattress

Met daily sales goals.

Filled in, organized and created displays for merchandise.

Organized and replaced merchandise in the stock rooms.

Helped with quarterly floor moves for new season remerchandising.

Helped customers in the fine china/crystal/bridal registry area.

Performed the duties of an assistant manager for the holiday season while being a liaison between management and the employees.

Helped to keep the floors clean and filled in.

Managed employee break schedules.

Assisted with customer disputes.

Delivered change to registers.

Helped with year-end inventory scanning.

Recovered the store after hours so the store was ready to open.

Sorted and replaced fitting room merchandise to the selling floor.

Coconut Creek Casino, Coconut Creek, FL

Commission Officer (05/2005 – 08/2007)

Upheld the regulations set forth by the Seminole Tribe of Florida.

Monitored and recorded all activities in the casino via a log book and interdepartmental e-mails.

Fingerprinted incoming employees for gaming licenses using inked fingerprint cards and computer scanning.

Created and maintained an MS Excel log sheet of all casino employees and their gaming badge numbers; separated by department and listed alphabetically.

Four Amigos Travel, Lauderhill, FL

Verification Officer & Independent Contractor of Sales (9/2004 – 04/2005)

Performed in house verifications for Ramada Plaza Resorts’ sales department.

Consistently achieved monthly goals and sales quotas.

Directly responsible for marketing and sales of vacation packages for Ramada Plaza Resorts.

Ramada Plaza Resorts, Fort Lauderdale, FL

Verification Officer (2/2004 – 9/2004)

Verified vacation, shipping and credit card information for Ramada Plaza Resorts’ sales department.

Helped organize and replace package scripts in all employee handbooks.

Assisted in the training of new verifiers after one month.

Veterans' Haven, Winslow, NJ

Human service Assistant (HSA) (06/2000 – 08/2003)

Enforce rules and regulations. Administer ETOH tests when necessary.

Transport residents to any and all appointments in a timely manner.

Create and update computer databases.

Take inventory of supplies.

Make reports on any incidents or observations.

Check and service vans nightly.

Keep aware of daily occurrences and inform other staff of incidents and occurrences through in house e-mails.

Train new staff.

Help formerly homeless veterans in their transition to a better way of living.

Education: Keiser College, Fort Lauderdale, FL

Associate of Arts in Criminal Justice (2006) 4.0 GPA

Vice President of Phi Theta Kappa International Honor Society

Associate of Science in Crime Scene Technology (2005) 3.73 GPA

Richard Stockton College of New Jersey, Pomona, NJ

Bachelor of Arts in Psychology (1999)

Professional Skills:

Proficient in Microsoft Office and MS Outlook.

Excellent communication and organizational ability.

Strong interpersonal and time management skills; self-motivated.

Ability to assist and train new employees.

Excellent references available upon request.

Contact this candidate