Customer Service Accounts Payable
Resume:
Kenna Threatt
Chicago, IL
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Accounts Payable Clerk
Breakthru Beverage Group-Chicago, IL
June 2024 to Present
• Utilized Office software programs including spreadsheets, word processing and data software.
• Monitoring expenses by keeping track of all payments and expenditures, including payroll, purchase orders, and incoming invoices.
• Maintained records by preparing analyses of accounts and preparing reports.
• Serves customers by answering questions via email/phone. Learning Coach
HCSC Blue Cross and Blue Shield-Chicago, IL
January 2024 to April 2024
• Provide academic support, motivation, and guidance
• assisting with instructional course materials
• Instructing colleagues on procedural standards.
• Case/ Project Management, Keep records of customer interactions, process customer accounts, and file documents
• Assisted with communication procedures, guidelines, and policies Customer Advocate I
HCSC Blue Cross and Blue Shield-Chicago, IL
February 2023 to April 2024
• Provide customer service to the public and members via written inquiries and telephone.
• Utilize various databases to provide referral services regarding the explanation of benefits (EOB), claim history, claims, etc.
• Research and process member information/records to address and ensure the resolution of member concerns.
• Fill requests for copies of reports via telephone, mail, and fax.
• Maintaining a working knowledge of clerical methods, practices, and procedures regarding healthcare.
• Gathering, reviewing, and verifying all pertinent information for data entry of participating healthcare providers.
• interfaced with external agencies, vendors, and contractors (i.e. IDHS, Dentaquest (Dental-Quest), etc.) to further facilitate member resources and benefits. Customer Service Agent
American Airlines-Chicago, IL
February 2022 to August 2022
• Provide customer service with tickets and baggage claims.
• Utilize databases to confirm travel reservations and itineraries.
• Assist customers with flight check-ins and purchases using a point-of-sale system.
• Received jet bridge dispatch training.
Probate Clerk
Inspire Realty Partners-Chicago, IL
September 2019 to July 2021
• Analyzed client's financial records, reviewed insurance terms, estimated overall revenue, repair costs, back taxes, etc.
• Produced and distributed property value projections.
• Facilitated negotiations between supervisors and prospective clients.
• Performed record-keeping for various properties and expenditures. Education
Certificate of Achievement in Music Business
Clive Davis Institute of NYU - New York, NY
November 2021 to November 2022
High school diploma
Kenwood Academy Highschool - Chicago, IL
September 2017 to June 2021
Skills
• Microsoft Office
• Account Management
• Microsoft Excel
• Accounts payable
• Medical billing
• Customer service
• Microsoft Word
• Typing
• Bookkeeping
• Accounting software
• Analysis skills
Military Service
Branch: United States Army
Service Country: United States
Rank: Private
August 2021 to November 2021
Enlisted as active duty in August 2021; medically discharged in November 2021 to injuries. While enlisted, position was Military Intelligence (MOS). Within this position security clearance was granted. Assumed leadership positions over bays (sleeping quarters) and platoon responsibilities. Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
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