Supply Chain Customer Service

JEONGHO HAN

Cell: 646-***-****

**********@*****.***

EXECUTIVE SUMMARY

Experienced management professional with a proven track record of successful leadership and innovative problem-solving techniques. Utilizes extensive knowledge of strategic planning and organizational development to identify new opportunities for growth and expansion. Committed to continuous process improvement and the implementation of effective management practices to drive positive results.

HIGHLIGHTS

•Financial Oversight

•Forecast Procurement

•Logistics Management

•Warehouse Management

•Cost Reduction and Containment

•Inventory Executive

•Operations Management

•Bilingual in Korean and English

PROFESSIONAL EXPERIENCE

Express Martial Arts Supply

South Hackensack, NJ

General Manager July 2023 - Current

Effectively managed daily operations by overseeing employee tasks, ensuring efficient invoicing, accurate pricing, and exceptional customer service. Coordinated shipping and receiving processes to maintain seamless operations.

Administered employee payroll processing, maintained the general ledger, and conducted company costing analysis to support financial accuracy and budgeting. Worked closely with the finance team to ensure timely and correct payroll disbursements.

Directed comprehensive warehouse management, including inventory control, restocking procedures, and procurement activities. Implemented and maintained accurate data entry processes in QuickBooks, enhancing overall operational efficiency.

Led procurement efforts for essential supplies and general needs, ensuring that the company was always well-stocked with necessary materials. Negotiated with vendors to secure favorable terms and pricing.

Ordered and managed supplies critical to company operations, optimizing inventory levels while minimizing costs. Ensured the timely replenishment of essential items to prevent operational disruptions.

Coordinated and managed annual warehouse inspections, liaising with city officials and regulatory bodies to ensure compliance with all safety and operational standards. Prepared the warehouse and staff to meet and exceed inspection criteria, successfully passing all tests and maintaining a safe and compliant work environment.

Touch World Logistics

Newark, NJ

Logistic Manager Dec 2022 – June 2023

Communicate with different teams and stakeholders across the supply chain being able to convey information clearly and concisely, as well as actively listening to and responding to feedback.

Think critically and creatively to solve problems that arise in the supply chain. This includes identifying bottlenecks, developing alternative solutions, and making decisions that ensure the timely and efficient movement of goods.

Highly organized and detail-oriented, as even small mistakes can have a significant impact on the supply chain. This includes managing inventory, tracking shipments, and ensuring compliance with regulations and standards.

Deep understanding of logistics and supply chain management principles, as well as the technologies and systems used in the industry. This includes familiarity with transportation modes, inventory management software, and warehouse management systems.

Prioritize the needs of customers and ensure that goods are delivered in a timely and efficient manner. This includes monitoring customer satisfaction, identifying areas for improvement, and developing strategies to enhance the customer experience.

Assurant, Inc

Fort Lee, NJ

Field Repair Technician Oct 2021 - Nov 2022

Directed and empowered teams to achieve top-performing retail store status in the district.

Proficient in assessing customer support needs and providing appropriate solutions or referrals to relevant departments.

Utilized in-depth knowledge to deliver exceptional assistance and derived satisfaction from successful conflict resolution.

Strengthened customer relationships with the company by consistently elevating service levels.

Demonstrated exceptional skills in repairing devices with near-perfect success rates, delivering above- and-beyond service, and fostering repeat business.

Repaired damaged cell phones, including cracked screens, broken buttons, and damaged charging ports.

Diagnosed technical issues with mobile devices.

Replaced damaged parts and components, as needed.

Provided technical support to customers, including advice on device usage and maintenance.

Maintained an inventory of replacement parts and tools.

Tested repaired devices to ensure they were functioning properly.

Maintained accurate records of repairs and customer information.

UNITED PARCEL SERVICE

Lyndhurst, NJ

Truck Driver Oct 2020 - Jan 2021

Ensured timely and efficient delivery of parcels and letters to both commercial and residential locations.

Safely unloaded items from trucks, meticulously inspected for damages, and accurately scanned all packages.

Demonstrated outstanding organization and attention to detail in the pickup and delivery of packages.

Functioned as a seasonal driver, providing exceptional service to residential and commercial customers.

Operated hand trucks, pallet jacks, forklifts, and other relevant equipment essential to the trucking system.

Managed time for route destinations.

Organized packaged boxes efficiently for efficient delivery.

JP MORGAN CHASE, NA

Tenafly, NJ

Bank Teller Oct 2018 - Oct 2020

Conducted secure cash drawer operations at the commencement and conclusion of every shift.

Proficiently executed customer transactions using specialized banking software for account management, including wireless service agreements and upgrades.

Demonstrated exceptional customer service skills, maintaining a courteous demeanor, and providing attentive assistance to fulfill customer needs.

Accurately prepared and maintained financial documents and regularly updated customer accounts.

Demonstrated the ability to multitask and work efficiently in a fast-paced environment to optimize job performance.

Provided account information and resolve account inquiries

Prime Communication

Palisades Park, NJ

Retail Sales Consultant April 2018 - Oct 2018

Successfully marketed and sold electronics, providing personalized product recommendations tailored to meet customer needs.

Provided exceptional customer service by offering troubleshooting assistance, resolving issues, and presenting viable solutions.

Offered technical support to customers, ensuring that they receive accurate and effective guidance.

Managed the requirements of new and existing customers, including those with wireless service agreements and those requiring upgrades.

Demonstrated a professional and timely approach in addressing customer service issues.

Introduced a new system for creating Gmail, ICloud, and Microsoft accounts for customers switching mobile operating systems, resulting in an enhanced customer experience.

ACI WORLDWIDE EXPRESS

Hackensack, NJ

Operations Manager Aug 2015 - Nov 2016

Established and maintained effective accounts to facilitate the smooth execution of daily delivery routes.

Supervised and trained an intern in handling consumer relations and tracking reports, both domestically and globally.

Devised new and reliable delivery routes, resulting in a 50% increase in productivity.

Implemented and coordinated available resources to maximize cost efficiency while delivering excellent service.

Monitored employee productivity and optimized procedures to minimize costs.

E-commerce set-ups and onboarding for retail accounts

Daily order entry and maintenance of e-commerce websites (Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Lowe's, Commerce hub etc.)

Daily tracking and tracing of customer shipments

Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates

Monitored flight schedules and communicate with airlines and ground handling agents to ensure timely and efficient operations

HANUL CORP

Little Ferry, NJ

Return Department Manager July 2013 - July 2015

Implemented prioritized department procedures to streamline workflow and fostered a positive team environment while being responsible for achieving personal growth objectives.

Quickly established credibility with customers by providing them with relevant information, advice, and prompt responses to inquiries or concerns.

Efficiently managed retail returns processes, ensuring productivity and accuracy, and monitored work to guarantee compliance with policies and procedures.

Daily tracking and tracing of customer shipments

Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates

Maintaining accurate records of stock levels, purchases, and movements of goods.

Conducting regular physical counts of inventory and reconciling any discrepancies.

Monitoring inventory levels and ensuring that stock is ordered in a timely manner to avoid shortages.

Assisting with the preparation of annual budgets for inventory and supplies.

Collaborating with other departments to ensure that inventory levels meet the needs of the business.

Y&S DAVIDSON INC

New York, NY

Sales Representative July 2011 - April 2013

Demonstrated strong selling, negotiating, communication, and problem-solving skills in a fast-paced and dynamic environment.

Identified opportunities for internal and external growth, collaborating with team members to achieve weekly sales targets.

Monitored market conditions, product innovations, and competitor activities, keeping up-to-date on product prices and sales trends.

Conducted administrative duties including preparing sales budgets and reports, maintaining sales records, and submitting expense account reports.

Proactively contacted regular and prospective customers to showcase products, provide product information, and secure orders.

J.S AMERICA INC

Fairview, NJ

Sales Representative May 2008 - Jan 2011

Strategically plan production schedules and budgets in collaboration with clients to surpass monthly goals by ensuring quality packaging and cost-effective solutions, resulting in increased accounts.

Quickly establish credibility with clients and effectively facilitate communication between suppliers and sales team by developing supplier profiles, delivering to local markets, and updating project statuses on a weekly basis.

Devised successful strategies to expand the customer base, resulting in a 50% increase in monthly sales.

Utilize a consultative selling approach to deliver on-site presentations to both existing and potential business clients, negotiating prices and service agreements to secure sales.

EDUCATION

Earned a Diploma from - Flushing High School, Flushing, NY

SKILLS

•Proficiency in accounting software (e.g., QuickBooks, Excel)

•Knowledge of payroll processing and tax regulations

•Strong attention to detail and accuracy

•Analytical and problem-solving abilities

•Communication and teamwork skills

•Proficient in utilizing 3PL and SAP S/4HANA programs for logistics and supply chain management.

•Warehouse Management – Inventory, Equipment operations, Maintenance Parts

•Logistics Management – Dispatch, Vendor Selection. Planning and Strategy, Demand Forecasting

Procurement and Supplier Management, Vendor Selection, Stock Control

•Supply Chain Management – Planning, Sourcing, Procurement, Purchase Order, Supply Relationship Management

•Supply Chain Management

•Global and Strategic Sourcing

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