Customer Service Business Development
Resume:
ANAM AKHTAR
832-***-**** *****.**.****@*****.*** Katy, Texas
SUMMARY
Business Development Representative and Aspiring Paralegal with an ambitious mindset and10+ years B2B and B2C experience in both ‘outbound’ and ‘inbound’ high-volume, call-center settings. Able to manage client relationships, build confidence, and meet target goals through stellar customer service and strict adherence to ethical and professional conduct. An experienced liaison between parties who can create and maintain partnerships, administer sales, and perform administrative tasks. Skilled in building, gaining, and effectively retaining customers, advising clients, completing documentation, and conducting sales transactions thoroughly and accurately. Able to proficiently utilize multiple software to:
• effectively manage accounts,
• streamline document management and efficient transaction processes,
• create forms and manage scheduling for administration,
• optimize visibility and attract qualified clients. SKILLS
• Certified Mediator
• Former Notary Public
• Microsoft Office 365
• HubSpot
• Salesforce
• Chorus.ai
• Zoho Management Platform
• Koncert Calling/Power Dialing
• Outreach.io
• Solution-Selling
• Hoovers
• ZoomInfo
• Sales Pitches
• Client Services
EDUCATION
CENTER FOR ADVANCED LEGAL STUDIES – Houston, TX
AAS Paralegal Program (currently enrolled) Paralegal Certificate (Awarded May 2024)
• Accredited Program: 62 college credit hours in substantive legal and general studies courses fundamental to the function and performance of a paralegal.
• Courses: Intro to Law and Ethics, Interviewing and Investigation, Legal Research and Writing, Corporate and Business Law, Civil Procedure, Intellectual Property, Family Law, and Computers and the Law.
• Goal: Bachelor of Arts Degree in Law and Business. MANOUSSO MEDIATION & ALTERNATIVE SOLUTIONS SERVICES Houston, TX Basic Mediation Program (Completed Sep 2011)
• 40-Hour Program: learned practical and theoretical mediation aspects through live sessions, instructor- led training, self-study material, role plays, and mediation simulations. EMPLOYMENT
Client Relations Rep Wicklander-Zulawski & Associates – Aurora, IL Mar 2021 – Nov 2022
• Established a ‘client relationship’ with pre-existing and new clients in the Private Sector by implementing exceptional Customer Service.
• Created, updated, maintained, and sent business proposals to clients.
• ‘Key Player’ in completing a structured Sales Process to convert prospects into customers and boost efficiency and results.
• Collaborated with the marketing teams and the ‘VP of Client Relations: Brett Ward and others to fill open-registration classes.
• Managed appointments and seminar schedules on multiple calendars. Business Development Rep ABGi, USA – Houston, TX Oct 2018 – Jan 2019
• Maintained a ‘regional territory’ list and qualified leads through cold-calling and networking events.
• Managed outbound calls and client relationships using Sales Force.
• Role required a deep understanding of various tax incentives and how to screen and qualify leads. Recruiter (Oil & Gas) Oscar Associates – Houston, TX Mar 2016 – Oct 2018
• Recruited talent for the Oil and Gas industry.
• Sourced and attracted prospects using databases, social media, cold calls, etc.
• Conducted interviews using effective questioning techniques to evaluate and qualify candidates.
• Built a trusted network through referrals, references, and strong commercial awareness.
• Performed account, file, and record maintenance and document control. OTHER WORK EXPERIENCE
Business Development Manager Paradigm Partners/HireTech Lead Generation Quadient/Neopost
Customer Associate Bank of America – Credit Cards, Customer Service, Home Loans Division Teller/Client Representative Wachovia Securities/Investment Sector
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