Service Delivery Senior Manager
Resume:
Jarif Ahmad
Assistant Manager-MSME Textile
C A R E E R S U M M A RY
W O R K E X P E R I E N C E
**** *********** ******* ***** ********* Manager-MSME Textile March-2024-Continue 2022 Indus Action Senior Manager Operations Jan 2022 to March-2024 2019 Sulochana Thapar Foundation Project Officer Governance Feb 2019 -Dec 2021 2017 Sulochana Thapar Foundation Urban Governance Fellow April 2017-Jan 2019 2017 Pratham Education Foundation Assistant Regional Program Manager Dec 2016- Jan 2017 2016 Pratham Education Foundation Assistant Trainer May 2016- Dec 2016 2013 Deepalaya Children’s Home Institutional Care Executive Aug 2013- May 2016 07-Assistant Manager-MSME Textiles (18th March-2024 to Continue) Solidaridad Network India at Panipat, Haryana
(KRA1) Project Implementing, monitoring, and reporting.
Efficient implementation of the project activities in collaboration with supervisor and stakeholders at the field level, Develop and implement strategies to foster the progress and sustainability of MSMEs in the textile sector.
Prepare weekly/monthly/quarterly progress report and assist in documentation pertaining to Programme. Regular coordination with the relevant industry stakeholders/ government departments and technical institutes
Responsible for proper coordination and regular communication with experts, consultants, and project partners, Collect relevant information about Textile/ MSME sectors through secondary research, preferably along the river basins.
Assist in documentation, reports pertaining to Panipat Textile Project, Coordinate baseline surveys, project implementation, monitoring, and reporting.
Coordination with Field staff and reflecting the information into trackers, Articulate business cases against interventions at ground and develop relevant communication materials.
(KRA2) Project development
Keep an update on Textile schemes and strategies to support the ongoing NMCG supported Panipat Textile Program, Listing and identification of donors including CSR for Textile portfolio.
Identify potential MSME partners and evaluate their readiness for collaboration, mapping relevant windows of fund raising to complement the ongoing initiatives and proposal writing as per the specific templates of different funding agencies.
Updating Innovative ideas emerging during implementation of the activities, attending progress meetings, trainings, conferences, team engagements and events related to the Textiles projects, and translates collected information in proposals to adjust/improve the project. E D U C A T I ON
Masters in Social Work
from Teerthankar
Mahaveer University,
Moradabad, UP, (2010-
2012)
Bachelors in Art from
MJP Rohilkhand
University, Bareilly, UP,
(2007-2010)
Bachelors in Business
Administration from
Jamia Hamdard
University (DL) New
Delhi, (2008-2011)
C E R T I F I C A T I O N S
1. Computer Operator &
Programming Assistant
S.K InfoTech Industrial
Training Centre Rampur
(NCVT) (2006- 2007)
2. Leadership, Policy, and
Governance, IIM Ranchi
(Summer School) (2019-
19)
3. Social Accountability & Civic
Engagement, PRIA
International Academy,
New Delhi, (2020-20)
With over a decade of hands-on experience in the social development sector, I have collaborated with diverse organizations on a wide range of impactful projects. My work spans advocating for migrant labor policy reforms, developing welfare strategies for the Building and Other Construction Workers (BOCW) Board, enhancing urban governance and public policy frameworks, improving institutional care standards, refining educational pedagogy, and facilitating capacity-building programs. Currently, I am managing the National Mission Clean Ganga (NMCG) CSR-funded project with Solidaridad Network India, focusing on pollution prevention and effective waste management Textile Cluster Panipat, Haryana.
Additionally, I have actively contributed to Corporate Social Responsibility (CSR) initiatives centered on sustainable development, community welfare, and forging corporate partnerships for social upliftment. I possess strong expertise in stakeholder engagement, partnership management, and leading state-level projects. My collaborations include esteemed institutions such as the Labour Department of Chhattisgarh, the State Government of Jharkhand, the Directorate of Municipal Administration, the State Urban Development Authority, and corporate entities, where I have played a pivotal role in aligning CSR strategies with broader social development objectives.
Conceptualization and Proposal Development as per the requirements of Textile Clusters, Support to senior representative of Solidaridad to organize events at District/state/national level.
Ensure compliance with all relevant regulatory guidelines and reporting requirements. Collaborate with internal and external teams to ensure the successful execution of projects and initiatives. KEY ACHIEVEMENTS
Developed a project monitoring mechanism, including individual plans for staff.
Designed data filtering and evaluation tools to improve analysis and decision-making.
Created comprehensive training content on industry health and safety protocols.
Prepared proposals for partnerships with UN and IKAR. 4. Covid-19, Operational
Planning Guidelines and
5. Course 123, Prevention of
Manual Scavenging in
Cities e-course portal of
(SWM)
6. Course 259, Solid Waste
Management in Salur
Municipality in cities e-
course portal of (SWM)
7. Course 309, Toilets to all in
Sailana in cities e- course
portal of (SWM)
8. Course 510, Triggering IEC
for ODF cities in cities e-
course portal of (SWM)
9. ASER-2011, Certificate of
Participation (Annual
Status of Education Report
(ASER2011)
10. CSR Master Class,
Navjeevan Center for
Development (2023)
T E C H N I C AL S K I L S
MS Word
MS Excel
Power point
S O F T S K I L S
Content Development
Critical Thinking
Problem Solving
Time Management
Interpersonal Skills
Productivity &
Efficiency
Quick Learner
Self-Starter
I N T E R E S T S
Volunteering
Animal Rights
Travel
06-Senior Manager Operations (03rd Jan-22 to 14th March-2024) Indus Action, Deputed at State Labor Dept (PMU), Raipur, Chhattisgarh
MIS System Setup and Technology Integration: Establish or improve the Management Information System (MIS) to ensure smooth policy implementation. Incorporate CSR data tracking into the system to monitor the impact of corporate-funded initiatives and ensure compliance with CSR regulations.
Lead Department Operations and Research: Oversee department operations, conducting primary and secondary research to identify scheme implementation gaps, budget constraints, and process inefficiencies. Leverage CSR funds and partnerships to address gaps and enhance service delivery, particularly in areas such as education, healthcare, and community development.
Policy Development and Scheme Implementation: Create policy-related memos or briefs, and design initiatives to improve scheme implementation across various departments. Integrate CSR- driven programs into these schemes, ensuring alignment with corporate sustainability and social responsibility goals.
Partnership Management and CSR Engagement: Actively scout for and onboard partners, including corporate entities, NGOs, and social enterprises, to support departmental projects. Manage these CSR partnerships to ensure projects are funded and executed within budget, achieving both social and corporate objectives.
Collaboration with Key Departments: Work closely with departments such as Panchayat & Rural Development, Labor, Health, and Family Welfare to sustain ongoing projects and expand through new CSR partnerships. Align CSR initiatives with departmental goals to enhance social welfare outcomes, promote sustainability, and foster community development.
CSR Project Oversight: Ensure that CSR projects are strategically integrated into departmental plans, and oversee their implementation to meet both corporate and social impact goals. KEY ACHIEVEMENTS
Redesigned and implemented. labor maternity schemes for the Building and Other Construction Workers (BOCW) and Unorganized Workers (UOW) across Chhattisgarh. Additionally, developed three new coaching schemes for BOCW and UOW, which have been approved and notified statewide.
Provided technical support for the Migrant Portability Portal, state-level Chief Minister helpline, and the labor website to enhance accessibility and service delivery.
Focused on capacity building for Shram Mitra’s, Labor Resource Centre operators, and call handlers for the Chief Minister’s helpline throughout Chhattisgarh. ensuring they are equipped with the necessary skills and knowledge.
Actively facilitated laborer registrations under the BOCW and UOW schemes in collaboration with the district labor department in Raipur, Chhattisgarh, to improve workforce documentation and benefits access.
05-Project Officer Governance (1st Feb 2019 -31st Dec 2021) Sulochana Thapar Foundation, Deputed at Directorate of Municipal Administration (PMU), Ranchi, Jharkhand
Reading & Writing
Community
Environment
CURRENT ADDRESS:
Satkartar Colony, Lane-01,
House-12, Panipat, Haryana-
132103
E-MAIL ID
***********@*****.***
*****.***@*****.***
PHONE NO: -
R E F E R E N C E S
1-Mr. Tarun Cherukuri, Chief
Executive Officer at Indus
Action, Email id-
*****@***********.***,
Mobile No-956*******
2-MS. Yashashree Gurjar, Chief
Executive Officer at Sulochana
Thapar Foundation, Email id-
****@***************.***,
Mobile No- 099********
3-Mr. Naim Keruwala,
Program Director at National
Institute of Urban Affairs
(CITIES)(NIUA) New Delhi,
Email id- *********@****.***,
Mobile No-099*********.
Assist the Chief Executive Officer (CEO), Governance: Support the CEO in the smooth implementation of the Urban Innovation Program, Governance Fellowships, and Citizen Engagement for Governance initiatives. Additionally, contribute to CSR initiatives that align with the organization’s focus on sustainable urban development and community engagement.
Liaise with Key Authorities and Institutions: Coordinate with the Director of the Directorate of Municipal Administration (DMA), Director of the State Urban Development Authority, and Municipal Corporation Ranchi, Jharkhand, for permissions, letters, Circulars, MOUs, and contribute to CSR-related communications. Ensure that the organization's CSR initiatives comply with government regulations and policies.
Technical Support for Fellows and CSR Projects: Provide technical support to Governance Fellows posted with local governments to ensure timely achievement of deliverables, including integrating CSR objectives into governance frameworks. This involves identifying areas where CSR initiatives can support urban development goals and community needs.
Research and Documentation: Conduct research, data collection, analysis, and documentation for ongoing and planned projects in both Governance and CSR areas. Develop case studies that highlight the impact of CSR programs on urban governance, and identify opportunities for scaling successful interventions.
Citizen Engagement & CSR Program Implementation: Plan and implement the Citizen Engagement Program across varied locations by engaging with stakeholders such as citizens, educational institutes, civil society organizations, and local and state governments. Focus on integrating CSR initiatives that promote education, environmental sustainability, and public health within the broader urban governance framework.
CSR Partnerships and Collaboration: Develop and maintain relationships with corporate partners, NGOs, and other organizations to drive the organization’s CSR strategy. Leverage these partnerships to implement high-impact CSR projects that contribute to sustainable urban development and citizen welfare.
Support in Urban Governance & CSR Trends: Keep abreast of new concepts, schemes, and programs in urban governance and CSR. This includes staying updated on corporate trends, sustainability programs, and CSR regulations to ensure the organization’s initiatives are in line with industry standards.
Additional Responsibilities: Undertake any other assignments as directed by the CEO, Governance
& Advocacy, ensuring alignment with the organization’s CSR goals. KEY ACHIEVEMENTS
Developed the Nagar Kushal app to enhance knowledge and strengthen the capacities of individuals involved in urban governance, aiming to improve the quality of urban living.
Established and sustained a Model Ward with a strong emphasis on citizen engagement.
Conducted a comprehensive Training needs Assessment for municipal council staff and ward councilors across 11 districts and 21 urban local bodies in Jharkhand.
Designed the State-Level Federation Manual Handbook for all Urban Local Bodies in Jharkhand.
Created an E-newsletter for Ranchi Municipal Corporation and the Directorate of Municipal Administration, Jharkhand.
04-Urban Governance Fellow (10thApril 2017 – 31stJan 2019) Sulochana Thapar Foundation, Deputed at Municipal Council, Jhalawar, Rajasthan
Implement Urban Governance Reforms: Lead the implementation of urban governance reforms, conduct baseline surveys, and develop town and ward profiles in collaboration with Urban Local Bodies (ULBs) in Jhalawar, ensuring the integration of CSR activities focused on sustainable urban development and community welfare.
Research-Based and Participatory Projects: Contribute to research-based and participatory action projects, advocating for better fiscal governance through data-driven advocacy. Incorporate CSR strategies that promote environmental sustainability, social equity, and community engagement.
Public Service Delivery and Fiscal Governance: Improve public service delivery and fiscal governance by enhancing citizen participation and communication strategies. Develop ward development plans, strengthen ward committees, and implement Human Resource (HR) management systems for ULBs, aligning these efforts with CSR initiatives focused on improving local infrastructure and public welfare.
Capacity Building and Stakeholder Engagement: Facilitate comprehensive capacity-building programs for elected representatives, municipal staff, and key stakeholders in Jhalawar ULB. Leverage CSR partnerships to support community mobilization, participatory budgeting, and decentralized planning to enhance developmental outcomes.
Multi-Stakeholder Participation and Policy Engagement: Strengthen and institutionalize multi-stakeholder participation in public grievance redressal systems, planning, and actions. Actively engage with various urban and social policies such as education, public health, transportation, urban poverty alleviation, slum rehabilitation, environmental sustainability, pollution control, and local public service delivery. Support CSR programs that align with these policy areas, ensuring corporate resources are effectively utilized for the greater good.
CSR Project Implementation: Work closely with corporate partners to design and implement CSR projects focused on pollution control, environmental sustainability, and urban poverty alleviation. Ensure these projects are integrated into the larger urban governance framework, contributing to the long-term development of the region. KEY ACHIEVEMENTS
Designed a Revenue Automation Toolkit for the Municipal Council to streamline and enhance the collection of urban housing taxes.
Established an effective Grievance-Redressal System for the Municipal Council, improving citizen service and response.
Developed comprehensive website content, annual reports, and quarterly e-newsletters for the Jhalawar Municipal Council, ensuring transparent communication with stakeholders.
Created the Citizen Charter, Process Maps, and a Budget Analysis Report for the Municipal Council in Jhalawar, Rajasthan, to enhance operational efficiency and public accountability.
Conducted Capacity building workshop for council staff on roles and responsibilities, the Municipal Act, communication skills, and other key governance areas.
Received a letter of appreciation from the Municipal Commissioner of Jhalawar for outstanding contributions to urban governance initiatives.
03-Assistant Regional Program Manager (12 Dec 2016 to 21 Jan 2017) Pratham Education Foundation at Karnprayag, Uttarakhand
Field Visits and Documentation: Conduct regular visits to field locations to document program practices, ensuring alignment with both operational and CSR objectives. Gather insights on community needs and challenges to inform CSR strategies and initiatives.
Training and Capacity-Building Leadership: Lead training and capacity-building workshops for teachers and field staff, integrating CSR- focused content to enhance participants' understanding of sustainable development, community welfare, and corporate partnerships.
Training and Needs Analysis: Travel to various field locations to conduct training sessions and perform needs analyses within the assigned state. Identify opportunities to incorporate CSR initiatives that address community needs and promote social responsibility.
Budget Development and Management: Assist the Regional Program Manager (RPM) in developing and managing training budgets, ensuring that CSR funding is effectively utilized for capacity-building initiatives. Regularly update capacity gap indicators to track progress and identify areas for improvement.
Implementation of Capacity Development Initiatives: Oversee the implementation of capacity development initiatives for the field team, ensuring that CSR objectives are integrated into training programs. Foster a culture of continuous learning and improvement aligned with corporate social responsibility goals.
Teacher Training Delivery: Take responsibility for delivering training to teachers, incorporating CSR themes and best practices to equip them with the skills needed to promote social change and community engagement in their educational settings. 02-Assistant Trainer (18th May 2016 to 11th December 2016) Pratham Education Foundation (Learning with Vodaphone) Uttar Pradesh and Goa: As a member of the program's state leadership team, the Assistant Trainer (AT) plays a crucial role in enhancing the quality and effectiveness of educational initiatives.
Field Documentation: Regularly visit field locations to document program practices and gather insights, ensuring that successful strategies and challenges are well recorded for continuous improvement. Signed: Jarif Ahmad
Location: Panipat, Haryana
Training and Capacity Building: Lead engaging training workshops and capacity-building programs designed for teachers and field staff, focusing on both educational techniques and best practices for effective teaching.
Travel and Needs Analysis: Travel throughout the assigned state to deliver training sessions and conduct needs analyses, identifying specific training requirements to enhance program effectiveness and address local challenges.
Budget Assistance: Collaborate with the Regional Program Manager (RPM) in the development and management of training budgets, ensuring that resources are allocated effectively. Regularly update capacity gap indicators to measure progress and identify further training needs.
Capacity Development Initiatives: Oversee the implementation of capacity development initiatives tailored for the field team, promoting skill enhancement and professional growth to meet program objectives.
Training Delivery: Take primary responsibility for delivering high-quality training to teachers, equipping them with the skills and knowledge necessary to foster a positive learning environment and improve student outcomes. 01-Institutional Care Executive (05 Aug 2013 –17 May 2016) Deepalaya Children’s Home, Village Gusbethi, Tavru, Nuh, Mewat, Haryana
Parental Guidance and Support: Provide parental guidance and understanding to children in care, ensuring support is delivered without discrimination based on sex or religion. Collaborate with counselors to manage complex and sensitive cases within children's homes while implementing high-quality services.
Educational and Extracurricular Development: Facilitate opportunities for children to excel in education, sports, latent talents, and other extracurricular activities within children's homes. Prepare and submit reports and financial statements in accordance with donor and funding agency requirements to demonstrate impact and secure ongoing support.
Health and Hygiene Compliance: Ensure adherence to health and hygiene practices for children, particularly those up to 18 years of age. Support the organization in conducting routine health camps, immunizations, vaccinations, cataract surgeries, and other health initiatives in collaboration with Deepalaya Hospital.
Vocational Training and Community Support: Support and supervise the Vocational Institute of Deepalaya, promoting skills development for older youth. Assist in the formation of Self-Help Groups (SHGs) in rural Mewat, Haryana, empowering communities through economic development initiatives.
Educational Awareness and Planning: Conduct educational awareness camps to inform communities about available resources and programs. Assist Deepalaya School in planning and implementing organic farming projects to promote sustainable practices among students and the community.
Fundraising and Proposal Writing: Actively engage in fundraising efforts by identifying potential donors and funding sources. Develop and write compelling proposals that outline project goals, expected outcomes, and the impact of funding on children’s welfare initiatives. Maintain relationships with existing donors to provide updates on program progress and success stories, ensuring continued support for the organization’s mission.
KEY ACHIEVEMENTS
Secured funding of 20 lakhs for the Children's Home from the Women and Child Development Department of Haryana.
Successfully facilitated the employment of 10 orphaned children over the age of 18 at Sahara and various malls and restaurants in Gurugram.
Ensured the safe return of 15 children from single-parent households to their homes after conducting thorough safety and security assessments through home visits.
Provided corporate sponsorship for higher education to over 20 children, enabling them to pursue degrees in fields such as BBA, B.Tech, Nursing, and various diploma programs.
Statement: I hereby fully attest that of my knowledge and belief, the information I have provided is accurate.
Contact this candidate