Accounts Payable Patient Access
Resume:
Dr. Tyrone Thornes
**** ********** **, ********, *****, GA (US)
**************@*****.***
Professional Summary
Enthusiastic and ambitious customer service specialist with wide- spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Epic
Property Management
Accounts Payable
Yardi
Management
Onesite
Office Management
Registration Essentials
Microsoft Word
Experience
• Sort & File various documents. Assist with general hospital information & directions to departments within & outside of WHS facility. Establishes financial arrangements to reduce financial risks for WHS
• helping to ensure that WellStar is reimbursed for its services through insurance verification. Completed insurance verification by confirming insurance
• and medical coverage prior to patients receiving medical services.
Patient Access Specialist, Wellstar Health Systems. Atlanta, GA February. 2024 - Present
Owner, Thornes Consulting Firm LLC. Savannah, Georgia Apr. 2024 - Present
Patient Access Specialist
Accounts Payable
Insurance Verification
Epic Systems
Billing
Registration Essentials
Skills
English
Languages
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Help business owners implete new guidelines, systems, & marketing development.
• Help new businesses obtain llc, ein, duns number & new business funding.
• Assured timely and appropriately regulation of request for information and answered to inquiries of existing members, prospective members, group representatives, outside providers, and others regarding to health plan benefits, services products, and operating procedures. Collaborated with health plans and other members while assembling, modifying, and coordinating information. Provided updated services for health benefits and contract provisions. Oversaw ACD control desk and successfully supervised 80+ employees over management demand. Assisted managers in the
escalation line with various complaints, benefits, product information and claims issues for providers and facilitated members using NICE, CTI, and CISCO. Additional experience as Patient Access Representative, Coordination of Benefits Representative, and Member Services Representative within well-reputed organization.
Senior Member Services Representative, Kaiser Permanente. Silver Spring, Maryland
Jan. 2020 - Nov. 2023
• December 2019 to January 2021
• Performed hourly tour checking for any suspicious activity and verifying all post exits/entrances were
• secure. Conducted fire watches
• performed rover duties and vehicle patrol.
• Property Manager
Property Manager.
December. 2019 - January. 2021
• Managed A Staff Consisting Of An Asst Mgr
• Leasing Agent
• Maintenance Staff
• & Groundsman.
• Trained Staff In Office Once Hired To Utilize Yardi & Transfer All Hand Written Files Into System
Property Manager, "Conventional Property" Cobblestone Apartments. Savannah, GA
January. 2018 - September. 2020
• Handled
• Re certs
• Banks Deposits
• & Etc.
• Delivered benefits related to different types of health care plan options and facilitated customers
• with prior authorization request while identifying policy and explaining the coverage. Provide guidance
• regarding to premium payments and billing and resolve issues related to website for assisting premium
• payments. Managed complex calls for claims
• complicate benefit issues
• and other difficult questions.
Customer Service Representative, The Jacobson Group. Chicago, IL
January. 2017 - March. 2019
• Effectively computing
• classifying and recording numerical data to keep financial records complete while
• assisting with leasing
• and resident relations for the community. The entrant will perform any combination
• of routine calculating
• posting and verifying duties
• process resident rental payments & etc.
Property Manager, Conventional Property. Savannah, GA December. 2014 - December. 2016
• Ran Property With A Total Of 87 Units Managed 2
Maintenance Employees & 1 Cleaner. Handled All
• Leasing Duties
• Eviction Proceedings
• & Property Complaints.
Property Manager "Conventional Property", Hampstead Oaks Apartments.
February. 2016 - November. 2016
• Initiated rollout of new enterprise software solution for sales reporting
• Strengthened company's business
• by leading implementation of employee transportation
• Surpassed revenue goals in four consecutive
Assistant Manager, LF Staffing Savannah. Savannah, GA October. 2006 - February. 2008
• quarters
• Trained
• coached and mentored staff to ensure smooth adoption of new program
• Initiated
• program that standardized employee training and led to increase in customer satisfaction by 12%.
Wire & Repair Specialist E-5 SGT, U.S. Army Fort Stewart. Fort Stewart, GA
June. 2001 - July. 2005
Education
Post University, Waterbury, Connecticut
Bachelor of Arts, Psychology, Present
Canterbury University
Doctorate in Business Admin, Business Management, January. 2014
Bradwell Institute
High School Diploma, June. 2001
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