Customer Service Business Development
Resume:
Joan Amberlise Nieves
Brooklyn, NY *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Head GSA
European Wax Center-Brooklyn, NY
May 2024 to Present
Handling cash
Receptionists
Front line employee
Assisting manager
Sales Associate
Hudson News Orlando International Airport-Queens, NY August 2023 to March 2024
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Used technology resources to assist customers in locating and selecting items.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Inside Sales Representative
Macy's-Long Island, NY
June 2022 to January 2024
• Sales with cosmetics
• Cashier
• Openings
Entertainment Assistant
Meghan worldwide publishing LLC-Brooklyn, NY
June 2022 to October 2022
• Music management
• Company calls
• Appointments Bookings
• Account manager
• Booking agent
Secretary
DYCD Summer Youth Employment Program-Brooklyn, NY
July 2020 to August 2021
• Drafted meeting agendas
• Collected payments
• Logistics
• Inventory management
Cashier/Customer Service
TJ Maxx-Long Island, NY
February 2021 to May 2021
• Product Sales
• Business Development
• Inventory Control
• Customer Support
Education
High school diploma
John Adams High School - Queens, NY
September 2019 to June 2023
Skills
• Sales
• Cashiering
• Merchandising
• Cash Handling
• Cleaning Experience
• Computer Skills
• Host/Hostess
• Customer Service
• Organizational Skills
• Spanish
• Math
• Retail Sales
• Pricing
• Heavy Lifting
• Microsoft Office
• Time Management
• Communication skills
• Customer service
• Front desk
• Retail sales
• Fashion retail
• Bilingual
• Leadership
• Business development
• Nannying
• Hotel experience
• Cash register
• Account management
• English
• Teaching
• Safety plans
• Case management
• Child welfare
• Phone etiquette
• Basic knife skills
• Knife skills
• Floral design
• Budgeting
• Pet grooming
• Pet care
• Animal care
• Administrative experience
• Personal assistant experience
• Microsoft Outlook
• School experience
• Cash register
• POS
• Stocking
• Office experience
Languages
• Spanish - Fluent
Certifications and Licenses
SIDS Certification
Assessments
Food service: Customer situations — Completed
April 2024
Identifying and addressing customer needs in a food service setting Full results: Completed
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Warehouse safety — Completed
March 2024
Using safe practices in a warehouse setting
Full results: Completed
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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