Customer Service Kitchen Staff
Resume:
Caleb Ramírez
Hollister, California, 95023
******************@*****.***
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Objective
Friendly and efficient server passionate about delivering excellent customer service in a fast-paced restaurant environment., seeking a position as a waiter/customer service where I can utilize my skills in communication, organization, and teamwork to provide a memorable dining experience for guests.
Skills
- **Customer Service**: Skilled in creating a welcoming environment and building rapport with guests to ensure satisfaction.
- **Multitasking & Efficiency**: Adept at managing multiple tables, handling orders accurately, and maintaining composure under pressure.
- **Menu Knowledge**: Quick to learn menu details and daily specials, and able to make recommendations based on customer preferences.
- **Team Collaboration**: Works well with kitchen staff, other servers, and management to maintain smooth service flow.
- **Cash Handling**: Experienced in processing payments, handling cash transactions, and balancing sales at the end of shifts.
Work Experience
**Waiter/Server**
Cahuamanta del Valle del Yaqui, CARRETERA, Tijuana - Tecate 211, Ejido Ojo de Agua, 22254 Tijuana, B.C., México
July 29, 2024 - October 20, 2024
- Provided attentive and friendly service to an average of 80 guests per shift, managing multiple tables and ensuring accurate, timely food delivery.
- Memorized and explained menu items, upselling daily specials, appetizers, and desserts to maximize sales.
- Addressed customer concerns quickly and professionally, resolving issues to ensure satisfaction and encourage repeat visits.
- Coordinated with the kitchen and bar staff to communicate special requests, allergies, or dietary restrictions.
- Handled cash, card transactions, and end-of-shift sales reconciliation, ensuring accuracy and accountability.
- Greeted guests warmly, managed seating arrangements, and provided wait times during busy periods.
- Assisted in clearing tables, setting up for new guests, and ensuring the dining area remained clean and organized.
- Supported servers during peak hours by delivering drinks, refilling water, and bringing bread or other items to tables.
- Demonstrated reliability and flexibility by covering additional shifts and assisting in other areas as needed.
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