Customer Service Abu Dhabi
Resume:
WORK EXPERIENCE
RETAIL SALES CONSULTANT-CUSTOMER SERVICE
TRAVELEX WORLDWIDE MONEY ABU DHABI
OCT 2018 - JUNE 2020
• Analyzed, recommended, exchanged and arranged customer flow of Cash based on Departures & Arrivals based on potential Customer’s demand at the Airport and currency exchange of base currency to destination currencies and more than 60 currencies across the globe.
• Consolidation of separate Cash into one single bundle and transfer to main branch to distribute according to branches in circulation of stock based on requirements.
• Use every opportunity to up-sell and cross-sell.
• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements.
• Prepare Sales Report and send Daily reports for Sales Targets achieved based on specifications per day.
• Manage till stocks. Responsible for restocking & deliver excellent customer service.
• Produced increased weekly sales more in revenue using suggestive selling techniques.
• Adopted a successful hands-on sales approach, demonstrated products to customers, discussed features and actively listened to any objections.
• Resolved conflicts calmly using exceptional problem-solving and interpersonal skills.
• Increased sales by 45% by creating and implementing new displays to improve merchandise accessibility.
• Provided support to customers by resolving their sales and service issues.
• Used customer information regarding their needs and preferences to recommend appropriate merchandise.
• Provided customers with product and service information.
• Managed store and kept up-to-date on products and promotions resulting in increased sales.
• Completed Daily Sales Reports, safety violations, CCTV Checks, Alarms, repair requirements for equipment, property damage and/or theft, unauthorized persons within area, and any unusual events.
• Complete training within required timelines.
• Produced communication strategies to meet client's Key Performance Index and Targets.
• Paid close attention to customers concerns and addressed their queries and achieved an exceptional level of customer service.
MERCHANT ADMIN ASSISTANT
FIRST ABU DHABI BANK ABU DHABI
MAY 2015 - JULY 2017
• Enhanced communication strategies to meet client's Key Performance Index.
• Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service.
• Carrying out reconciliation of transactions and sending daily report to the Line Manager.
• Earned recognition for outstanding performance in close quarters, simulating Management. Information System Reports and Daily Reports to Portfolio Managers and Departmental Heads, and participating in various training programs.
• Responsible for monitoring various company databases to ensure accuracy of inventory.
• Document controlling for collection, scanning and uploading documents following set procedures.
• Proficient in computer software programs such as First Data, MS Outlook and database systems using Citrix.
• Proficient typing skills and processing multi-tasking transactions.
• Worked with documents and records across various departments, portfolio and charge back team.
• Worked tirelessly to resolve customer’s problems to their satisfaction, which resulted in loyal customer base and increased company's positive reputation.
• Used First Data software, documented all information from customer/client calls and onsite service calls encoding Easy Payment Plan conversions, Balance transfer, Banking & Non- Banking transactions for conversion into installments.
• Quickly and efficiently processed merchandise returns and exchanges.
• Ensured cash drawers in multiple checkout stations had adequate cash available.
• Efficiently handled an average of 70 customer service calls daily.
• Ensured high customer retention rates by extending subscriptions and offering customers discounts and promotions.
• Handling and opening of new accounts including Know Your Customer (KYC) documentation.
• Communicated with customers and retailers and reviewed status of shipped items to expedite orders.
• Collected data from various sources and prepared Daily Sales reports on a weekly basis for management.
• Handling the foreign exchange and money market dealing entry for accounting record keeping for the valuable high profile customers.
CUSTOMER SERVICE REPRESENTATIVE
UAE EXCHANGE DUBAI
MAR 2013 - APRIL 2015
• Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.
• Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary.
• Promoted Go Cash prepaid cards to customers while providing service or during follow-up calls and achieved or exceeded revenue expectations as a result.
• Collected customer information, assessed issues and determined possible solutions.
• Reviewed reports of customer interactions with staff and other activities to identify and solve issues.
• Communicated with customers regarding Xpress money and Western Union transactions and addressed and resolved customer issues.
• Communicated with customers regarding First Gulf Bank certificates and National Bonds requirements and addressed and resolved customer issues.
• Enhanced service delivery by recommending changes to procedures and products in response to customer feedback.
• Effectively handled all calls in phone queues, resulting in 85% improvement over previous records.
• Answer 50 to 60 inbound calls daily and efficiently directed callers to correct individual or department.
• Provide excellent customer service at branch customer.
• Attend customers for all business transactions at the counter.
• Attend customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer.
• Answer customer complaints, branch detail inquiries, transactions, rate inquiries, conversion.
• Prepare End of day report & cash reconciliation.
• Provide information of new or additional services.
• Provide currency exchange & remittance delivery information. Prepare daily & weekly sales reports.
EDUCATION
BACHELORS
BANGALORE UNIVERSITY BANGALORE
2008
• Bachelors in Commerce Graduate
• Professional Accreditation
• Completed professional development in Finance specialization
2008
HIGH SCHOOL GRADUATION
INDIAN ISLAHI SCHOOL ABU DHABI
2005
Successfully pursued Senior Higher Secondary Education and graduated, affiliated to Central Board of Secondary Education in March 2005. Major subjects in Commerce specialized in Financial Accounting.
• Completed continuing education in Subjects Economics, Business Studies, Informatics Practices & English.
• Major in Subject Financial Accounting
HOBBIES
Photography, Gym, Chess, Caroms, Reading, Singing, Playing Basketball, Badminton, Volleyball, Football & Cricket.
COURSES
TALLY ERP 9, GALAXY COMPUTER EDUCATION
JULY 2012 - AUG 2012
ADOBE PHOTOSHOP, INDIAN ISLAHI SCHOOL
JAN 2005 - JAN 2006
EXTRA-CURRICULAR ACTIVITIES
TERRY FOX RUN ABU DHABI 2018
TERRY FOX FOUNDATION / ABU DHABI
JULY 2018
Was recognized and honored with certification for participation in the annual Terry Fox meet in Corniche, Abu Dhabi
CUSTOMER SERVICE WEEK IN DUBAI METRO
UAE EXCHANGE / DUBAI
JULY 2013
Was recognized as the best employee for the Outstanding performance in serving as Remittance & Foreign Exchange Officer in Dubai Metro
TRAVELEX BRANCH AUDIT
TRAVELEX / ABU DHABI
MAR 2019
Was recognized and honored as Outstanding Performer across UAE Region with 98.67% score recorded as highest in Audit 2019
Achieved Key Performance Index for consecutively 1 year for Overall Travelex Branch in Abu Dhabi Airport Terminal 2
COMPUTER SKILLS
FRONT END TOOLS VISUAL BASIC 6.0
ABU DHABI
JAN 2004 - JAN 2005
BACK END TOOLS MS SQL SERVER 2007, RDMS
ABU DHABI
JAN 2004 - JAN 2005
COMPUTER SKILLS
FRONT END TOOLS VISUAL BASIC 6.0
ABU DHABI
JAN 2004 - JAN 2005
BACK END TOOLS MS SQL SERVER 2007, RDMS
ABU DHABI
JAN 2004 - JAN 2005
SUNISH
THOMAS
CHERIAN
*************@*****.**.**
Near Abu Dhabi Bus Station, Abu Dhabi, United Arab Emirates
ABOUT ME
Data Entry Officer with a focus on driving customer satisfaction and expertise in Remittance and Foreign Exchange solutions. Customer-focused Administrator with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder. Service management, team development and delivering excellence.
PERSONAL DETAILS
Date of birth
19-AUGUST
Nationality
INDIAN
Visa status
Transferable
DRIVING LICENSE
Driving license category
Indian Driving License
SKILL SET
• Data Entry Skills
• Excellent Customer Service
• Adaptability
• Effective Verbal/Written Communication
• Banking and financial services
• Document Controlling
• Microsoft Excel, Word, Power point
• Compliance & AML Processes
• Know Your Customer Policy
• Time management skills
• Bilingual & Multilingual
• Daily Sales Report Preparation
• MS Office, Outlook
• Team Management
• Problem Solution
• Management Information System Reports
• Computer Literacy
• Customer Needs Assessment
• Tally ERP 9
• Consolidation & Reconciliation
• Travel Arrangements
• Presentation Skills
• Expense Reports
• Project Planning
• Empathy
• Bookings & Reservations
• Customer Interaction
• Team Player
• Confidentiality
• Leadership Qualities
• Creative & Analytical Skills
• Goal Focused
• Negotiation Skills
• Organizational Skills
• Key Performance Index Achiever
• Remittance & Foreign Exchange
• Business Development Skills
• Bank Teller Duties
• Mail Dispatch
• Building Productive Relationship
• Multi-Tasking
• Phone Handling Skills
• Dependability
LANGUAGES
English
Arabic
Hindi
French
Tamil
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