Customer Service Representative
Resume:
Excellent verbal and written communication
skills in English and Spanish
Excellent customer service skills
High level of empathy and integrity
Strong problem-solving skills and attention to
detail
Ability to multitask and prioritize tasks
effectively
Highly proficient with desktop applications
such as MS Office and Internet browsers
Quick learner
***************@*******.***
Bilingual Customer Service
Representative with a proven track record
of delivering exceptional service and
effectively resolving customer needs.
Skilled in managing high-volume calls and
accurately processing orders while
maintaining clear communication with
customers. Achieved outstanding QA
scores and consistently met KPIs,
demonstrating strong knowledge of
product lines and the ability to thrive in
fast-paced environments.
SKILLS
VICTOR
ABREU Customer Service
Representative
EDUCATION
High School Diploma/GED
WORK EXPERIENCE
Customer service representative
Teleperformance ( 2022 – 2024)
Managed a high volume of incoming calls from
restaurant clients, processing orders for food and merchandise with accuracy and efficiency.
Ensured customer issues were resolved in a timely
manner, maintaining high satisfaction levels.
Accurately entered customer orders, verifying
customer details, including name, number, and
delivery dates.
Provided detailed information on product
availability, pricing, and delivery schedules, ensuring customer satisfaction.
Achieved high QA scores and consistently met key
performance indicators (KPIs), contributing to
overall team success.
Processed will-call orders, provided invoice copies, and handled credit processing efficiently.
Utilized CRM software to log and update customer
interactions and order information, streamlining the order management process.
CONTACT
SUMMARY
Contact this candidate