Customer Service Representative
Resume:
Eddie Romero
Arlington, Texas
***********@*****.***
PROFILE
Self-directed and accomplished professional, providing superior customer service, offering strong relationship skills and a passion for excellence. I am an expert with a proven record of establishing rapport with clients and excited about contributing to company’s success.
HIGHLIGHTS
Team Building ● Training ● Loyalty ● Employee Empowerment ● Efficient ● Quality ● Problem Solver ● Client Relations ● Negotiations ● Customer Service ● Team Leadership ● Communications ● Account Retention Data Collection ● Active Listening ● Customer Solutions ● and many more.
EXPERIENCE
BANK OF AMERICA March 2017 – present
Customer Service Representative Fort Worth, Texas
Handling 80-120 calls a day .
Assist customers with inquiries about their checking and savings accounts.
Educating customers with self-service options (online and mobile banking.)
Handling of account closures as well as replacement of debit cards
Computer Science Corporation April 2015 – September 2016
Customer Service Representative Fort Worth, Texas
Assist customers in resolving various issues within the Department of Labor.
Assisting students with enrolling into the Job Corps program.
Handling an average of 80 calls on a daily basis.
Document and respond to customer complaints and escalates according to standard procedures.
Assist in improving work processes to ensure business objectives are met.
Provide training and/or assistance to lower level Customer Service Reps.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
CHASE HOME FINANCIAL January 2009 – November 2014
Customer Service Representative Irving, Texas
Daily agenda to processing loans and assisting home owners with mortgage modification.
Prepare, develop, and execute loan applications with accurate information and compliance with company standards.
Data entry of customer information into our loan processing system.
Verify and analyze loan documentation consisting of income, credit, appraisal, and title information while maintain strict compliance with applicable federal and state regulations.
Record and track the status of loans in processing.
Submit loan application files to underwriting for approval and notify applicants of decision.
Perform other administrative duties as needed.
TRIAD FINANCIAL CORPORATION October 2005 – March 2008
Auto Loan Administrator North Richland Hills, Texas
Perform maintenance of auto loan accounts.
Assist customers with modification of their auto loan account.
Report auto loan accounts to the credit bureaus for updates on credit reports.
Provide training for new employees and other responsibilities.
Build and maintain dealer/customer relationships with sales representatives.
Develop and manage an assigned territory and achieve the volume/quality goals for the territory.
Collaborate with upper management with marketing to develop opportunities and promotions to obtain a competitive advantage.
Provide suggestions to management of contract interpretation and when necessary, recommend amending contract language.
SYNCHRONOSS INCORPORATED January 2003 – January 2005
Credit Supervisor Bethlehem, Pennsylvania
Responsible for a team of 5 individuals responsible for the completion of credits with the top 2 mobile wireless companies.
Perform inbound and outbound calls for both consumer and business past due accounts.
Responsible for negotiating deals in order to keep business customers from going to a competitor.
Provide decisions on approving consumer and business accounts for credit line using POS Partners 2000.
Process consumer and business accounts submitted through web orders for AT&T Cingular wireless accounts.
Resolving customer issues concerning billing and other various concerns to keep a happy customer.
Responsible for assisting my team and other teams with activities as needed.
Contact this candidate