Customer Service Representative

Amanda Hatfield

** ***** **, ** ********* FL **084

Cell: 904-***-**** – **************@*****.***

Career Overview

Highly enthusiastic customer service professional with several years client interface experience. Enthusiastic customer service/telesales and in-depth knowledge of sales, account management and training.

Core Strengths

• Seasoned in conflict resolution

Energetic work attitude

• Strong organizational skills

•

Top sales performer

Active listening skills

Customer service expert

• Sharp problem solver

•

Courteous demeanor

Accomplishments

Customer Assistance

•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

•Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

•Consistently generated additional revenue through skilled sales techniques.

Product Sales

•Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Service

•Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Customer Service Representative

October 2016 to July 2024

Novonesis (Formerly known as Novozymes and Microbiome Labs)

Lead Customer Services Specialist

Placed orders for practitioners and their patients

Inbound and outbound calls

Created and resolved cases

Trained new employees

Created Sales Team Handbook

Direct Contact for Sales Representatives

Adhered to HIPPA

Proficient in Salesforce, ZOHO, ZenDesk, Asana, Google and Microsoft

I also was Executive Assistant to Director of Sales for 3 years.

May 2014 to March 2016

Designs for Health — Palm Coast, FL

•Trained new employees when necessary.

•Developed highly empathetic client relationships and earned reputation for exceeding sales goats.

•Cross-trained and provided back-up for other customer service representatives when needed.

•Lead rep for Health Educators support.

Customer Service Representative

May 2008 to February 2013

Tel-SeI Inc. — St Augustine, FL e Organized weekly sales reports for the sales department to track product success.

•Cross-trained and provided back-up for other customer service representatives when needed.

•Managed quality communication, customer support and product representation for each client.

•Guaranteed positive customer experiences and resolved all customer complaints.

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