Customer Service Project Management
Resume:
Angela Jackson
*********@*****.***
SUMMARY:
We have experience in sales/customer service and excellent client and project management skills. Strong ability to communicate effectively. Maintained friendly and professional customer interactions.Highly enthusiastic customer service professional with 20 years of client interface experience. Energetic and reliable Customer Service motivated to maintain customer satisfaction and contribute to any company's success.
January 2024 - Present
Claim Processor - Amazon
•Overseeing the overall operational processes of a department and ensuring that the team members adhere to the highest quality standards and efficiency
AUGUST 2019 – SEPTEMBER 2023
Teller/Client Services Representative-Wood Forest National Bank – Charleston, SC
•Making decisions regarding the opening of new accounts; assigning account numbers, completing Interviews with clients to obtain information, and establishing proper identification of new clients while determining needs
•Assist clients in their selection of various accounts, products, and financial services available from the Bank
•Ensure cross-selling opportunities are presented by applying professional sales techniques
•Client signature(s): checking credit history; accepting initial deposits; preparing all documents and items about checking accounts, savings accounts, and certificates of deposit for processing
•Print temporary checks for use until ordered checks arrive, ensuring all client information is correct
•Represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business
•Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues
•Issues official checks
•Perform safe deposit duties by opening accounts, controlling access, assisting clients, and processing affiliated reports (in certain locations)
•Receive and process stop payment and hold orders
•Present funds received from the client to the teller for initial deposits; determine funds availability and obtain a receipt for the client
•Process debit card applications, card ordering, and file maintenance
•Cross-train less experienced branch personnel
•Prepare routine letters, reports, and forms
•Assist with Teller duties as needed
•Operated computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority
NOVEMBER 2016 – MARCH 2020
Part-Time /Sale Associate / Key Holder – Anne Fontaine Boutique – Charleston, SC
•Handle tasks of getting clothes for trial
•Performed responsibilities of cleaning the store to make it appear in an appealing and presentable manner
•Responsible for providing knowledge of fabrics and materials to customers
•Handle tasks of preparing and maintaining sales records daily
•Participate in sales training and programs to enhance sales skills and techniques
•Responsible for a balanced cash drawer and the opening and closing of a shift
FEBRUARY 2008 – OCTOBER 2015
Customer Service Specialist / Assurant Specialty Property – Florence, SC
•Handled escalated calls with homeowners, insurance companies, and banks
•Paid insurance premium payments for escrow accounts
•Processed escalated faxes
•Updated insurance information into fidelity
•Tracked all mainframes for various mortgage companies
JANUARY 2003 – FEBRUARY 2008
Administrative Associate / Scheduler – Palmetto Health Richland Hospital – Columbia, SC
•Assisted Department Charge Nurse and/or Manager with an on-all schedule for staff, including updates/changes
•Acted as liaison between nursing staff, physicians, and manager on a routine daily basis, and during the scheduling of emergency surgeries
•Monitored and maintained block schedule for surgeons, updating as indicated by Department Manager / Director / CNO
•Entered Charges and other billing information into the current system, daily
•Facilitated the daily O.R. schedule by entering, per RN request, laboratory, Radiology, Blood Bank, and Central Service orders in the current system
•Scheduled surgeries for physicians, using the current scheduling system
•Monitored Medical Staff privileging status daily and compared against Surgery Contacted Physicians listed at least once prior to scheduled cases
June 1996- September 2002
PART-TIME / Bank Teller / Financial Service Representative - Seaboard Credit Union - Florence, SC
•Balanced daily cash deposits and bank vault inventory with zero error rate
•Established new customer accounts including checking, savings, lines of credit, and loans
•Processed cash withdrawals
•Researched and resolved customer’s issues with personal savings, checking, and lines of credit accounts
•Examined checks for identification and endorsement
•Processed treasury, tax, and loan payments
•Supplied teller with coins and currency as needed
•Maintained confidentiality of the records and client information
•Directed specific questions to appropriate branch personnel
•Delivered prompt, activated and excellent customer service
March 1995 - November 2002
Operating Room Scheduler - Surgical Service - McLeod Regional Medical Center - Florence, SC
•Under general supervision performs a variety of scheduling functions at the O.R control desk or Scheduler's office using a computerized system
•Created a 48-hour draft of the O.R. Schedules, indecently moved cases to vacant opening
•Resolves scheduling conflicts with surgical Specialties
•Responsible for coordinating all schedules, and medical records, between all pre-operation and post-operation venue
Exceptional customer service • MS Office proficient • Team player • Excellent time management skills • Excellent communication skills • Reliable • Energetic • Strong work ethic • Organized • Flexible • Sale expertise • Risk management evaluation background • Inventory management background
Education
1985
Business Management / Florence- Darlington Technical College / Florence. SC
2003
Certificate – Medical Terminology / Palmetto Health Richland Hospital / Columbia, SC
REFERENCE: Available upon request
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