Customer Support A Team
Resume:
Adrian Combes
South Norwood, London SE**
********@*****.**.**
PERSONAL PROFILE:
Versatile, pro-active, self-motivated team player who combines their interest in Customer Support and sound Administration skills to assist customers whilst remaining calm under pressure. Now seeking to extend existing skills with reputable Company.
KEY SKILLS AND ATTRIBUTES
Able to take responsibility to handle customer enquiries effectively.
Excellent negotiation skillset with the ability to deal with customer complaints satisfactory.
Attention to detail and ability to work well individually and within a team.
Excellent communication, both written and verbal with the ability to express ideas in a clear manner.
Always adopt a can do attitude approach in the workplace.
Intermediate experienced in Microsoft Word, Excel, Office, PowerPoint and Network/ I.T. Support.
EMPLOYMENT / WORK EXPERIENCE
PVM Limited – PCN Administrator (South Croydon) Mar 2019 – Mar 2021
Transferring liability from PVM to the client.
Supplying police, courts, councils, TFL Congestion Charging and parking firms with hire contracts.
PVM has a fleet of over 600 vehicles.
Paying online congestion charge for our drivers.
Dealing with complaints of clients who incur an additional administration charge.
Invoicing clients a PCN Administration Fee and chasing payments.
Updating PCN’s on a database and creating spreadsheets relating to expenses.
Liaising with the handlers of the insurance.
Actively seeking employment Jan 2016 - Mar 2019
Attending various courses at Learndirect in order to broaden my chances
Maximus Work Programme Jan 2014 – Jan 2016
Personal Commitment / Occasional Work Dec 2010 – Jan 2014
While in Greece I helped out at a Computer/Console Games Shop
Dealing with customers.
Sales/cash handling.
Stock Check/Shelf arranging.
Store cleaning/organising.
PVM Limited - PCN Administrator (Croydon) Oct 2008 - Dec 2010
Transferring liability from PVM to the client.
Supplying police, courts, councils, TFL Congestion Charging and parking firms with contracts.
PVM has a fleet of over 600 vehicles.
Paying online congestion charge for our drivers.
Dealing with complaints of clients who incur an additional administration charge.
Updating PCN's on a database and creating spreadsheets relating to expenses.
Liaising with the handlers of the insurance.
Having excellent IT skills I was dealing with log error reports and daily backups.
Actively seeking employment Jun 2007 – Oct 2008
Liberata (U.K) Limited – I.T. Support / Print Room Operations (Croydon) May 2005 – Jun 2007
Preparing cheques and print run for benefit and payroll payments on ICLipse.
Maintaining IT support to Liberata employees in the UK.
Delivering a high standard and pressing user deadlines.
Sorting out administration.
Liberata (U.K.) Limited - Administrator then Shift Team Leader Dec 1999 – May 2005
Labelling & scanning documents into the network to case references and all electronic filing.
Training new team members.
Collections Dept. for Southwark & Croydon Council for six months to trace delinquent payees.
Using Equifax Search Program for tracing purposes.
Mecca Bingo - Bingo Assistant (Croydon) Apr 1999 – Dec 1999
Dealing with paperwork.
Checking claims and cashier.
Concept Homes Estate Agents – Administrator (Norbury) Nov 1998 – Apr 1999
(As with Kilostate) Dealing with customer enquiries in person and on the telephone.
Viewing properties for letting and general administrative work.
D.H.S.S. - Administrative Assistant (Croydon) Nov 1997 – Nov 1998
Employed in the Administrative Office on a one year contract,
Responsible for incoming post, filing, distribution and recording case papers.
Preparation of weekly stats.
Then transferred to the Social Fund.
Responsible for data entry, linking records and preparing Management Information monthly.
EDUCATION AND TRAINING
Learndirect Ilford May 2014 - Present
Pearsons Hospitality & Catering Level 2
City & Guilds Certificate in Health and Social Care Level 1
City & Guilds Certificate in Warehousing and Storage Principles Level 2
BTEC Business Administration Level 1
City & Guilds Certificate in Retail Knowledge Level 1
B.C.S. I.T. (incorporating Microsoft Office, Word, Excel and PowerPoint) Level 2
City & Guilds Employability and Personal Development Level 3
Croydon College May 2002 - May 2002
A Level equivalent in Information Technology
City & Guilds Certificate in Information Technology Users
Penge ITec London
May 1991 - July 1993
City & Guilds Vocational in Data Processing and Information Systems
Croydon ITec Jun 1989 – June 1990
City & Guilds Information Technology
Going on various Computers & Computing and doing Health & Safety Courses
INTERESTS AND HOBBIES
From December 2010 until May 2013 I emigrated to Kefalonia, Greece and lived a dream i was after
I enjoyed the food, weather and culture, apart from rescuing 4 stray dogs I also enjoy life and taking time out. I have travelled to mainland Greece, Italy and France before returning back to the United Kingdom with the dogs. I enjoy swimming, reading books on computer related subjects, science fiction and films.
REFERENCES
Available upon request
Contact this candidate