Customer Service Representative

Austenaco Justin Ruleamor-El

***** ************** **. **********, ** – 571-***-**** - ******************@*****.*** United State Air Force Veteran

Discharged Under Honorable Conditions

Aerospace Maintenance Admin

Aerospace Maintenance Technician

CDL B Licensed Driver with Passenger endorsement

Inventory Specialist

Customer Service Representative

• Proficient in clerical tasks, with 10-key typing experience gained from an inventory company.

• Skilled in using MS Excel and PowerPoint for data analysis and presentations.

• Possess 4+ years of mechanical aptitude gained through aircraft maintenance experience.

• Experienced in logistical support and warehouse management

• Demonstrated proficiency in typing at 44 words per minute, enabling accurate and timely completion of clerical tasks.

CAREER ACCOMPLISHMENTS

• Debriefer, Integral part of maintenance success and unit readiness. Supported over 500 active and training sorties for Squadron readiness which is a part and parcel of the 352nd Special Operations Wing. The wing is prepared to conduct a variety of high priority, low- visibility missions supporting U.S. and allied special operations forces during peacetime, joint operations exercises, and combat operations. It trains and performs special operations primarily in the USEUCOM and USAFRICOM area of operations, including establishing air assault landing zones, controlling close air support by strike aircraft and gunships, and providing trauma care for wounded and injured personnel.

• Aircraft maintenance support, 725 AMS, ROTA NAVAL AIR STATION, SPAIN - Serviced and Maintained 100+ Aircrafts during scheduled(quarterly, yearly) “Intermodals”, Or Large scale transport of the U.S. Military’s Helicopters, Tanks, And Special Vehicles into the active war theatre via C-5 and C-17 airlift aircraft.

• Traveling ambassador to units. Member traveled internationally on behalf of both maintenance units to support maintenance functions and the departure and/or return of aircraft scheduled for maintenance or more thorough inspections off station. PROFESSIONAL EXPERIENCE

U.S. Air Force – RAF Mildenhall- UK, Rota NAS- SPAIN Dec 02, 2008 – Dec 17, 2012

Aerospace Maintenance Admin– 40-60 Hours worked per-week

• Streamlined Mission Readiness: Maintained and transcribed aircraft maintenance records and facilitated critical communications between squadron and maintenance leadership, ensuring optimal mission preparedness.

• Empowered Decision-Making: Conducted impactful maintenance meetings with squadron and maintenance leadership, utilising insightful PowerPoint presentations to drive data-driven decisions regarding unit readiness.

• Safeguarded Operational Safety: Meticulously maintained vital maintenance data (via Microsoft Excel), guaranteeing timely inspections and maintenance events, thereby preventing unsafe equipment conditions and potential mission failures.

• Optimised Resource Management: Expertly managed and maintained the maintenance unit's tool crib inventory, ensuring efficient resource allocation and availability.

• Fueled Maintenance Operations: Provided robust logistical support, adeptly ordering essential parts for aircraft maintenance events, thereby maximizing operational efficiency.

PRTC Transit/ Keolis Transit - Bus Route Driver

Serviced 30,35,and 40 ft passenger buses for routes that services predominantly government worker passengers. These routes included the Us. Dept of State, The White House, Pentagon, FBI

(Hoover Building),

USDA, and the Navy Yard.

Swissport Customer Service – Sterling, Virginia February 24, 2014 – Dec 8, 2015 Ramp Agent – Hours worked per-week

• Orchestrated Seamless Communication: Masterfully maintained professional phone and radio communication with diverse airport ground handling departments to efficiently locate and resolve lost luggage issues.

• Facilitated Timely Luggage Retrieval: Tracked and coordinated flight schedules to strategically transfer misplaced luggage to the next available flight, ensuring prompt return to customers.

• Enhanced Customer Satisfaction: Proactively resolved lost luggage incidents, contributing to a positive travel experience for passengers and fostering customer loyalty.

• Cultivated Cross-Functional Collaboration: Built strong working relationships with key ground handling departments, promoting efficient communication and streamlined problem-solving.

• Demonstrated Resourcefulness and Initiative: Consistently demonstrated a proactive and solution-oriented approach in resolving complex lost luggage scenarios, exemplifying exceptional customer service.

RGIS LLC – Woodbridge, VA May 05, 2013 – February 25, 2014 Inventory Specialist – 24 Hours worked per-week

• Utilized 10-key skills for accurate inventory tracking and recording of product prices and quantities across large retail and supply stores, including Home Depot, Walmart, Target, and Lowe’s.

• Maintained precise inventory records to ensure accurate stock levels and pricing information in high-volume retail environments.

• Conducted detailed inventory audits to support operational efficiency and product availability in major retail chains.

Additional Experience:

• Creative enthusiast with 4+ years of experience designing games and content using Blender 3D software, 5+ years in comic and cartoon illustrations, and intermediate skills in 3D design and animation.

• Capable of typing 44 words per minute, ensuring efficiency in clerical duties. Education

Cyber Security Add Online Learning Platform with date of expected completion Computer Science Add Online Learning Platform with date of expected completion Graphic Design Add Online Learning Platform with date of expected completion CERTIFICATIONS, AWARDS & TRAINING

Certified: Fundamentals to Blender 3D - Air Force Achievement Medal - Meritorious Unit Award w/ 2 Oak Leaf Clusters

Air Force Good Conduct Medal - National Defense Service Medal - Global War on Terrorism Service Medal

Air Force Overseas Ribbon

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