Customer Service Administrative Assistant
Resume:
Ayeshiea Ferguson
Retail/ Customer Service Professional
Washington, DC 20019
*********@*****.***
An accomplished, results driven customer service professional with 10+ years of experience providing top-quality service in the Customer Service Industry, adapt at utilizing my service professionalism in any industry. Ability to handle transactions with customers, in person and over the phone with a polished professional and friendly demeanor. Excellent communication and problem-solving skills customer loyalty and retention strategies. Dedicated to achieve in customer satisfaction as well as meeting and exceeding company expectations. Ability to quickly establish rapport with clients and build positive, cohesive relationships with coworkers and management. Comfortable work in a fast-paced environment and competent at multitasking. Energetic and enthusiastic self-starter ready to take on new opportunities and challenges.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
InterSolutions, LLC Highland Residential-Washington, DC September 2024 to Present
Supports the leasing team in maintaining records and processing rent payments. Accompanied leasing agents during property tours and assist with rental application process. Aided in communications between owners and tenants for issue resolution. Assisted in preparing in monthly reports on occupancy, revenue and expenses for property owners.
Leasing Consultant
Equity Residential-Alexandria, VA
June 2024 to September 2024
Manage end-to-end leasing process for tenants, resulting in high occupancy rates and increased revenue. Liaise with property owners, tenants and contractors to ensure seamless transitions and positive tenant experiences. Inspect units, common areas and grounds to ensure compliance with leases and property standards. Create and implement marketing strategies to attract new tenants and minimize vacancy rates.
Associate Banker-ME
JPMorgan Chase-Washington, DC
August 2021 to December 2023
Greeting customers, developing, maintaining and increasing relationships with clients by providing exceptional customer service while utilizing a focus cross-sell strategy to increase cross-sell opportunities and achieve sales goals. Providing administrative support in opening new accounts, closing accounts, making changes to accounts, inventory and balancing ensuring compliance and proper document requirements are met in adherence to policies and procedures. Performing teller transactions and lobby leading, acting as main branch receptionist greeting, assisting and direct walk-in customers to proper department or employee.
Customer Service/Sales Representative
Smart City-Washington, DC
August 2019 to May 2021
Contributes to the overall success of the company by responding to exhibitor inquiries and troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service. Sales Ambassador
H&M Georgetown-Washington, DC
May 2016 to August 2019
Provides and maintains excellent customer service with every existing and potential customer. Work involves, but is not limited to: overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, meeting monthly and yearly Contribution To Plan (CTP) goals, expense controls, and marketing of company services. Education
High School Diploma
Fairmount Heights High School
August 2001 to June 2006
Skills
• Accounts Payable / Receivable
Microsoft Office 365
Type 40wpm
Customer Service Sales
Problem Resolution
• Upselling
• Office Management
• Accounting
• Hospitality
• Financial Services
• Leadership
• Fraud prevention and detection
• Supervising experience
• Communication skills
• Administrative experience
• Organizational skills
• Time management
• Office experience
• Financial services
• Customer support
• Microsoft Outlook
• Data entry
• Typing
• Microsoft Office
• Customer service
• Banking
• Cash handling
• Microsoft Windows
• Microsoft Word
• Help Desk
• MRI/ ANYONE HOME Leasing Software
• Microsoft Excel
Assessments
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Proficient
January 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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