Customer Service Crew Member
Resume:
Heather Lawson
Athens, AL *****
*******@*****.***
Work Experience
Crew Member
Jack's Family Restaurants-Athens, AL
December 2023 to April 2024
Taking orders, making drinks, cashier. Cleaning, stocking, putting together customer orders, assisting to cook fries etc
McDonalds Crew Member
McDonald's-Cullman, AL
March 2023 to November 2023
Shift Leader/Manager
Dunkin' Donuts-Athens-AL
May 2019 to March 2023
• Worked well in a fast-paced, high pressure environment
• Greeted and served customers
• Answered customer questions
• Maintained a positive relationship with coworkers
• Took cash and credit card payments
• Maintained store cleanliness
• Provided customer service with a smile
• Restocked supplies
Restaurant Server
Macs-Athens-AL
October 2019 to March 2020
• Took orders
• Served food
• Checked on guests frequently
• Kept the restaurant clean and sanitary
• Welcomed guests as they arrived
• Bussed tables
Server
Logan's Roadhouse-Athens, AL
June 2018 to January 2019
Server
Ruby Tuesday's-Athens, AL
February 2016 to July 2018
Pet Stylist/Groomer
Petco-Madison, AL
January 2013 to November 2013
Bathe and groom dogs (occasionally a cat), answer phones, make client appointments, clean kennels/ grooming area
Receptionist
Smith transmission-Athens, AL
December 2010 to June 2013
All customer car quotes, answer phones, receive payments, retrieve and disperse payroll etc Pet Stylist/Groomer
PetSmart-Decatur, AL
July 2008 to August 2010
Bathe and groom dogs (occasionally a cat), answer phones, make client appointments, clean kennels/ grooming area
Dog Bather/kennel Associate
PetSmart-Huntsville, AL
November 2006 to June 2007
After this position PetSmart sent me to train for pet grooming in TN. Once I returned I was 1/2 of the first groomers to open PetSmart in Decatur.
Education
High school
East Limestone High School - Athens, AL
August 2003 to May 2007
Skills
• Dog Handling
• Team management
• Server
• Training
• Sales
• Hospitality
• Word
• POS
• Front Desk
• Supervising experience
• Animal Care
• Cash handling
• Phone etiquette, great with animals & people as well as love to clean, experienced dog groomer/ bather/kennel help since 2006 (10+ years)
• Pet Care
• Customer Service
• Guest services
• Night audit
• Restaurant experience
• Leadership
• Customer service
• Time management
• Communication skills
• Pet care
• Computer skills
• Organizational skills
• Facilities maintenance
• Pet Sitting
Assessments
Management & leadership skills: Impact & influence — Proficient June 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Cleaner fit — Proficient
July 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Dog & cat groomer — Proficient
July 2024
Dog and cat grooming in a salon setting
Full results: Proficient
Work motivation — Proficient
July 2024
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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