Customer Support Software Developer

Brian Josserand

**** ******* **** *****

Austin, TX 78727

Phone: (512-***-****

E-mail: *****.*********@*****.***

PROFILE

Versatile Staff Software Developer recognized for delivering Innovative Technical Solutions. Integral member of Bazaarvoice client facing API team which serves over 5K request per second. Key developer on Morningstar MarketPlace and Commodity Data Server. Key developer on BMC DB2 Administration and Performance products that generated over $200 Million during my tenure. Proficient in design, programming, troubleshooting, and customer support. Independent and analytical thinker with over 20 years Information Technology experience.

• 10+ years software development

• 3 years customer support

• 7 years systems programming/administration

TECHNICAL SUMMARY

Sun Java 2 certified at Developer and Programmer levels. J2EE / J2SE:

REST, Spring Boot, Dropwizard, Maven, Tomcat, JDBC, JMS, JUnit,, Java, Kotlin, OpenAPI Database :

MySQL, DB2, MongoDB, DynamoDB, Oracle, ElasticSearch Messaging :

RabbitMQ, ActiveMQ, WebsphereMQ, OpenJMS, CICS, RFA (Reuters) Development tools :

IntelliJ,, Webstorm, PyCharm, DataGrip, SlickEdit, gdb, XDC, git OS:

Linux, Unix, Mac/OS, z/OS

Amazon Web Services:

Cloudformation, Cloudwatch, EC2, S3, ALB, ASG, RDS, DynamoDB, API Gateway UI

Angular, Javascript, HTML, Java Swing

EXPERIENCE HIGHLIGHTS

BAZAARVOICE, Austin, TX 2017-Current

Staff Software Engineer

• Member of Display API team, responsible for handling over 5K requests per second (2017-2020)

• Member of Content Core team responsible for MySQL Master Database content (2020-2024)

• Key member of PII redaction project

• Created multiple Java, Kotlin, and NodeJS repositories, including ops setup (Cloudformation, etc.)

• Reduced AWS hosting costs by over $400,000.

• Created Elasticsearch Index Optimizer service, for much easier management of Elasticsearch index optimizations.

• Created dynamic endpoint redirection, based on DataDog metrics. Prevented millions of 503 responses. TRINET, Inc., Austin, TX 2016-2017

Senior Software Engineer

• Mastered Angular and related Web UI technologies to deliver 3rd party integration UI.

• Led Terminations project. This project involves converting a legacy code base to Spring Boot micro services and Angular 2 UI. The project also includes upgrading messaging technology to communicate with Peoplesoft and Salesforce.

MORNINGSTAR, Inc., Austin, TX 2005-2016

Senior Software Developer

• Responsible for Marketplace server code. Increased performance of futures processing by over 2000% by redesigning/rewriting the futures code.

• Responsible for Commodity Data Server (CDS) server code (C++, Linux/Unix).

• Sole developer for Java multi-threaded, real-time financial solutions. PERVASIVE SOFTWARE, Austin, TX 2003-2005

Principal Software Developer

• Responsible for Cosmos Data Integration products.

• Systems Programming and Administration for z/OS and OS/390 systems. bmc software, Austin, TX 1990-2003

Lead Product Developer 1993-2003

• Responsible for design, coding, unit testing, troubleshooting problems for Dasd Manager Plus/DB2 product. C, C++, and 370 assembler..

Product Support Representative 1990 – 1993

• Provided customer support for Alter/DB2, Catalog Manager/DB2, and Dasd Manager/DB2. Lonestar Industries, Inc, Houston, TX

Senior Systems Programmer 1987 – 1990

• Responsible for design, maintenance, and troubleshooting of CICS, VTAM, and ACF2

(additional job history available upon request)

EDUCATION

BBA in Computer Information Systems (cum laude) - Texas State University, San Marcos, TX

Contact this candidate