Customer Service Accounts Receivable
Resume:
MOLLIE SUMERLIN
Senior Collections Clerk
VineBrook Homes, OH 45414
**********@*****.***
To obtain a position within your company that will allow me to utilize my excellent communication, organizational, analytical, problem solving skills, tireless work ethic, ability to learn and retain information quickly as well as accurately and perform in a professional demeanor Willing to relocate: Anywhere Authorized to work in the US for any employer
Work Experience
Accounts Receivable and Collections Clerk VineBrook Homes - Dayton, OH December 2021 to Present
Provide excellent customer service via phone and email to residents, attorneys and outside agencies. Prepare and submit resident information to attorneys for evictions. Keep all resident eviction files updated including rental assistance and attorney updates. Correspond with the attorneys and property managers or Regional Manager regarding resident status and possible next steps.
Customer Service Consultant MetLife - Miamisburg, OH February 2017 to January 2020
Provide excellent customer service Maintaining all call center standards and metrics Assisted customers with all Home and Auto insurance needs Provide technical support for the My direct product line
General Manager Taco Bell - Dayton, OH April 2015 to May 2016
Job duties include but not limited to: Providing excellent customer service, set and maintain standards of the corporation as well as industry food safety and quality guidelines hire, train, and supervise new employees. Ordering and maintaining store supply including all food and cleaning supplies, as well as stocking and loading store inventory and handling all store issues and complaints. Completing weekly and quarterly Profit and Loss statements.
Mortgage bankruptcy specialist III PNC Mortgage - Miamisburg, OH October 2012 to December 2015
Provide excellent customer service to all customers and attorneys. To prepare documents and file them with the federal bankruptcy courts through online system.
Loss Mitigation Processor III National City Mortgage March 2003 to January 2007
Job duties include but not limited to: Maintaining all loss Mitigation files for Conventional, FHA, and VA loans, do initial analysis of Loss mitigation packages, making sure the packets are complete and when possible setting repayment or forbearance agreements, once these arrangements are set continue to monitor the accounts, post payments, and modify the agreements as needed. When applicable I will forward files on to negotiators to set up long term repayment plans, short sales, or modifications. Also was the leader of a special loan modification team that did loan modifications on FHA loans that lost HUD insurance.
Education High school or equivalent Skills
• PROCESSOR (3 years) • ENCODING (2 years) • MULTI-LINE (10+ years) • MULTI-LINE PHONE (10+ years) • MULTI-LINE PHONE SYSTEM (10+ years) • Customer Service (10+ years) • Call Center (10+ years) • Customer Care • CSR (10+ years) • Customer Support (10+ years) • Fair Housing Regulations • Food Safety • Analysis Skills • Loan Officer Experience • Credit Analysis • Property Management • Loan Origination • Underwriting • Banking • Accounts Payable • Profit & Loss • Accounts Receivable • Microsoft Outlook • Accounting • Pricing • Management • Social media management • Section 8 Languages • American Sign Language - Beginner
Additional Information Skills windows, item encoding machine, micro fiche, fax/copiers/scanners, multi-line phone system, Pacer, Speedpay payment processor, Yardi
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