Customer Service Specialist
Resume:
CHARONE VASSER
*************@*****.***
Ambitious and results-oriented professional with over 15 years of experience in customer service and management roles. Proven track record of driving operational excellence and team performance across diverse industries. Seeking a challenging supervisor or management position to leverage leadership expertise and enhance organizational success. Proven Areas of Expertise
Leadership and Team Management - Customer Relationship Management - Effective Communication - Operational Efficiency - Training and Development - Safeguarding Confidentiality - Conflict Resolution – Microsoft Office – Google WorkSpace
Professional Experience
CardWorks Servicing, Orlando FL
Lead Customer Service Specialist 9/2016 - Present
• Resolve customer inquiries and conflicts promptly while offering specialized guidance and support to account holders, ensuring resolutions, and preserving high levels of satisfaction and retention.
• Engage with customers via telephone and live chat reinforcing a positive brand image and fostering customer satisfaction.
• Manage problem resolution according to established company protocols, guaranteeing consistent and efficient service delivery.
• Maintain accurate customer records, upholding data integrity, and analyses meticulously, adhering to regulatory standards.
• Provide counsel on billing dispute procedures, including after-hours support and call transfers, to promptly address customer concerns.
• Identify appropriate escalation paths for complex issues, ensuring timely resolution and customer satisfaction. T-Mobile / PCC Wireless, East Meadow, NY
Assistant Manager 3/2014 – 9/2015
• Managed multiple locations, ensuring seamless day-to-day operations, and fostering a high-performing team environment.
• Provided hands-on coaching and motivation to team members, effectively handling escalations and administrative tasks.
• Held accountable for monitoring and managing employees' performance to meet and exceed daily and monthly targets.
• Oversaw timekeeping processes, validating hours worked and managing overtime to optimize resource utilization.
• Conducted comprehensive interviews, facilitated training sessions for new hires, and supervised store opening and closing procedures, including security coding for transactions.
• Maintained stringent cash control measures to ensure accuracy and security of daily transactions. CHARONE VASSER
*************@*****.***
Global Facility Management, Melville, NY
Customer Service Representative, Temporary Assignment 8/2013 – 3/2014
• Managed heavy inbound calls, swiftly directing inquiries to appropriate account managers and project coordinators for resolution.
• Coordinated and scheduled meetings for multiple conference rooms, optimizing resource allocation and efficiency.
• Efficiently managed daily pick-ups for express mail services such as UPS and FedEx, ensuring timely delivery of documents and parcels.
Slomin’s, Hicksville, NY
Customer Service Representative 1/2012 – 2/2013
• Managed both inbound and outbound calls, skillfully scheduling installations, service calls, and deliveries to fulfill customer requirements.
• Demonstrated commitment to customer satisfaction by following up post-installation and confirming delivery arrangements.
• Managed billing processes, payments, and correspondence via email and fax, ensuring accuracy and timely responses.
• Cultivated strong relationships with customers and vendors through effective communication, resolving issues promptly and professionally.
• Provided technical support, maintaining detailed records of support history. Education
Metropolitan Career Institute, Manhattan, NY
Associate of Science in Business
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